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Preventive and Predictive Maintenance

Reduce operating costs and avoid unexpected downtime.

Maintenance programs you can count on. Maximize performance, protect your investments and maintain your HVAC budget without surprises. Carrier® SMART Service can automatically dispatch a technician, frequently before a problem has even been reported. With custom service agreement options, Carrier helps you create a plan that ensures your equipment’s peak performance and longevity. We service all brands and types of HVAC units.

Carrier Customer Portal

Carrier continues its legacy of innovation with the Carrier Customer Portal, exclusive for all service contract customers at no additional charge. This informative digital solution provides you with crucial information to help improve your facility management decisions. Major hospitals. Sprawling universities. Corporate campuses and critical zero down data centers - no matter your business, our portal can help you stay on top of crucial information like service records, maintenance schedules and invoices.

Easy to read dashboards provide insight on equipment life expectancy, refrigerant consumption, contract coverage and more.

Improve productivity with real-time visibility into current and future service history tracking on all your HVAC assets.

Convenient, time-saving option to make service requests and review proposals.

Service recommendations summary allows you to prioritize and budget for HVAC repairs and replacements without surprises.

Carrier Customer Portal Video

The Carrier Customer Portal is an online system to help customers successfully manage their HVAC systems and quickly connect with the Carrier team.

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How BluEdge Enhances Service For Carrier’s Customers profiled how the BluEdge service platform supports Healthy Buildings including Indoor Air Quality (IAQ) and equipment remote monitoring.

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BluEdge Service Platform & Preventive Maintenance

At Carrier, we believe long-term partnerships are the basis of exceptional service. We’ll work with you to fully understand the needs of your business. Our BlueEdge Service Platform is designed to meet your requirements and keep your equipment running efficiently. We can help you create a customized program that is suited to your specific goals and needs.

We service all brands of equipment.

We have extensive experience servicing all major heating, ventilation and cooling manufacturers’ equipment, as well as unmatched technical understanding of each system.

The BluEdge Service Platform can

  • Ensure that your equipment is inspected regularly, operating properly and all OEM maintenance procedures are adhered to;
  • Maximize your equipment life, uptime and performance;
  • Reduce your energy costs through good preventive maintenance measures;
  • Provides you with budgetary certainty and allows fiscal planning with confidence;
  • Reduce risk of unexpected downtime with proactive service.

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BluEdge First Year Service Contract

The program is a complimentary first year service agreement on qualifying commercial equipment purchases in the U.S. and Canada.

Included are two operational maintenance visits by factory certified Carrier technicians during the standard equipment warranty period. Also included is high priority for non-scheduled service events. Customers with IoT enabled equipment will receive one year of Carrier® SMART Service, our exclusive digital solution that enables advance notifications, remote diagnostics and enhanced field service support.

The program covers Carrier AquaEdge® Water-Cooled Centrifugal (19 Series) and Screw Chillers (23 Series), Carrier AquaForce® Water-Cooled and Air-Cooled Screw Chillers (30 Series), and Carrier WeatherExpert® Rooftop Units (48/50N Series).

BluEdge First Year Service Contract Includes:

  • Warranty assurance protection by Carrier certified technicians
  • Unscheduled service priority and 24/7 emergency support
  • Verified proper operation and configuration during initial run-in period
  • Access to Carrier’s Customer Portal

BlueEdge First Year Service Contract provides added peace of mind and ensures that your new equipment will work hard for you and your facility for years to come.

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Predictive Maintenance

If equipment fails unexpectedly, you face downtime and, potentially, inconvenienced occupants. With predictive maintenance, you’ll know about potential problems before breakdowns occur. That brings you the luxury to schedule repairs before they become more costly — and at times when they won’t inconvenience you or your building’s occupants. Using today’s best testing tools and technologies, we can discover or rule out hidden building system problems. As a result, we can help you:

  • Find, identify, and correct minor problems inexpensively, before they lead to more complex and expensive repairs.
  • Avoid needless downtime and inconvenience or discomfort to occupants.
  • Ensure continued production when equipment is used in process application.
  • Control energy costs.
  • Prolong equipment life, deferring replacement expense.
Health Management Services for Variable Speed Drives
For asset protection & longevity
19-Series Low Pressure Chiller Late-Life Service Program
An integrated solution for your aging HVAC system
Carrier Service Agreements
Service plans to protect your facility