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Silver Certification
CE SILVER

There are many different skill sets in the life of a field technician — engineering, IT infrastructure, technical support, and computer programming, to name a few. Silver training will prepare field technicians to confidently install, commission, troubleshoot, and edit an i-Vu® system.


duration cost format
5 days (in-person)
9 days (online)
$1,700 (in-person)
$1,200 (online)
Classroom or Online

There are many different skill sets in the life of a field technician — engineering, IT infrastructure, technical support, and computer programming, to name a few. Silver training will prepare field technicians to confidently install, commission, troubleshoot, and edit an i-Vu® system.

For more information on the Carrier Controls Expert Program, please contact your local Carrier Controls sales representative or visit carrier.com/controls-experts.

After successfully completing this course, you will be able to setup complex Carrier networks, troubleshoot networks, and create a secure i-Vu site. Focus is on troubleshooting an i-Vu system by reading a Wireshark capture.

  • Connect to a MS/TP and IP Network
  • Perform Essential System and Network Troubleshooting
  • Build an i-Vu Pro Database
  • Discover Devices and Upload/Download Control Modules
  • Understand Sequence of Operations and Schematics
  • Proper Control Module Selection
  • EquipmentBuilder – Utilizing all .sal Libraries
  • Adding Programs and Graphics to UC Open Controllers
  • Linkage – Temperature / Waterside / Single Point
  • Complete Commissioning of Equipment
  • Custom Programming and Graphics
  • System Troubleshooting

Training Methods Used

Traditional Classroom: A live instructor will lead up to 12 students (course dependent) in hands-on exercises with minimal lecture in between. Using the situated learning techniques of the Kirkpatrick Model, this methodology fosters a collaborative learning environment where students are positioned to maximize knowledge retention. This course is a 5-day event.

Video-Led eLearning: Videos will lead students with the same content as the Traditional classroom. The students will have either remote access to a training station or the use of their own hardware to complete hands-on tasks, giving them a virtual classroom experience from many miles away. During the timeframe of the course the student will have access to the Instructor forum where they will be able to ask questions and communicate with an instructor. This course is hosted in a 9-day timeframe.

Students must have the following access and hardware requirements:

  • Internet access with Google Chrome 
  • Administrative rights on your PC to install any necessary software for class 
  • Mouse (tablet touch screen or PC touchpad not recommended) 
  • i-Vu® Pro version 9.0 
  • i-Vu Tech Tools 9.0
  • Local Networks: Check 7 Different Control Modules ▪ Communications Check ▪ Device Instance 
  • Configure a Router/Link: Preparing the IP connection for the Computer (DHCP) ▪ Preparing the Router for Communication ▪ Setup/Check the Local Network Ports 
  • Verify Address & Baud Rates: Dip Switches ▪ Rotary Dials ▪ Jumpers 
  • Equipment Overview:  Sequence of Operations ▪ Schematics 
  • Control Module Selection: I/O Design ▪ Control Program Type 
  • EquipmentBuilder: Control Programs ▪ Graphics ▪ Drivers 
  • Add Control Programs & Graphics: Assign Files to Controllers 
  • Download Control Modules: Connect ▪ Download 
  • Define I/O Points: Open Control Module Overview ▪ Types of I/O ▪ I/O Configuration 
  • Single Point Linkage: Point Binding ▪ BACnet® Addressing ▪ Interlock Equipment ▪ Demand Limiting 
  • Installer – Arrange User View: Create Areas ▪ Move Equipment 
  • Installer - Operators:  Add Administrator ▪ Add Power User ▪ Add Standard 
  • Installer – General Options: Time Synchronization ▪ Enable Support for Alarm Popup Client® ▪ Optimize Download for Open PIC® Controllers 
  • User Schedules: Create a Schedule ▪ Priorities & Types ▪ Ignore Schedules ▪ Schedule Groups 
  • User – Alarms: Configure Alarm Popup Client ▪ Configure an Alarm to Utilize the Alarm Popup Client ▪ Simulate an Alarm ▪ Edit the Alarm Popup 
  • User - Trends: Create a Custom Trend 
  • User - Reports: Investigate Various Reports ▪ Add a Legacy Report 
  • AppLoader: Clip the AppController 
  • System Troubleshooting: Troubleshoot a Sabotaged System

The virtual class requires a laptop with these specifications:

Laptop Hardware

Dual Core Processor | 4GB RAM | 30GB hard drive with 5GB free disk space | Communications link of 100 Mbps or higher | 64-bit server | 1 USB Port | 1 Ethernet port (wired network interface card (NIC))

Browser (1 of the following)

Microsoft Edge | Chrome | Firefox | Safari

Operating System (must have administrative rights on the following software)

Windows 11 PRO or Enterprise Edition, 64-Bit | Adobe Acrobat Reader installed (free download from the internet) | An internet connection NOT on the Carrier network

There are many different skill sets in the life of a field technician — engineering, IT infrastructure, technical support, and computer programming, to name a few. Silver training will prepare field technicians to confidently install, commission, troubleshoot, and edit an i-Vu® system.

For more information on the Carrier Controls Expert Program, please contact your local Carrier Controls sales representative or visit carrier.com/controls-experts.

After successfully completing this course, you will be able to setup complex Carrier networks, troubleshoot networks, and create a secure i-Vu site. Focus is on troubleshooting an i-Vu system by reading a Wireshark capture.

  • Connect to a MS/TP and IP Network
  • Perform Essential System and Network Troubleshooting
  • Build an i-Vu Pro Database
  • Discover Devices and Upload/Download Control Modules
  • Understand Sequence of Operations and Schematics
  • Proper Control Module Selection
  • EquipmentBuilder – Utilizing all .sal Libraries
  • Adding Programs and Graphics to UC Open Controllers
  • Linkage – Temperature / Waterside / Single Point
  • Complete Commissioning of Equipment
  • Custom Programming and Graphics
  • System Troubleshooting

Training Methods Used

Traditional Classroom: A live instructor will lead up to 12 students (course dependent) in hands-on exercises with minimal lecture in between. Using the situated learning techniques of the Kirkpatrick Model, this methodology fosters a collaborative learning environment where students are positioned to maximize knowledge retention. This course is a 5-day event.

Video-Led eLearning: Videos will lead students with the same content as the Traditional classroom. The students will have either remote access to a training station or the use of their own hardware to complete hands-on tasks, giving them a virtual classroom experience from many miles away. During the timeframe of the course the student will have access to the Instructor forum where they will be able to ask questions and communicate with an instructor. This course is hosted in a 9-day timeframe.

Students must have the following access and hardware requirements:

  • Internet access with Google Chrome 
  • Administrative rights on your PC to install any necessary software for class 
  • Mouse (tablet touch screen or PC touchpad not recommended) 
  • i-Vu® Pro version 9.0 
  • i-Vu Tech Tools 9.0
  • Local Networks: Check 7 Different Control Modules ▪ Communications Check ▪ Device Instance 
  • Configure a Router/Link: Preparing the IP connection for the Computer (DHCP) ▪ Preparing the Router for Communication ▪ Setup/Check the Local Network Ports 
  • Verify Address & Baud Rates: Dip Switches ▪ Rotary Dials ▪ Jumpers 
  • Equipment Overview:  Sequence of Operations ▪ Schematics 
  • Control Module Selection: I/O Design ▪ Control Program Type 
  • EquipmentBuilder: Control Programs ▪ Graphics ▪ Drivers 
  • Add Control Programs & Graphics: Assign Files to Controllers 
  • Download Control Modules: Connect ▪ Download 
  • Define I/O Points: Open Control Module Overview ▪ Types of I/O ▪ I/O Configuration 
  • Single Point Linkage: Point Binding ▪ BACnet® Addressing ▪ Interlock Equipment ▪ Demand Limiting 
  • Installer – Arrange User View: Create Areas ▪ Move Equipment 
  • Installer - Operators:  Add Administrator ▪ Add Power User ▪ Add Standard 
  • Installer – General Options: Time Synchronization ▪ Enable Support for Alarm Popup Client® ▪ Optimize Download for Open PIC® Controllers 
  • User Schedules: Create a Schedule ▪ Priorities & Types ▪ Ignore Schedules ▪ Schedule Groups 
  • User – Alarms: Configure Alarm Popup Client ▪ Configure an Alarm to Utilize the Alarm Popup Client ▪ Simulate an Alarm ▪ Edit the Alarm Popup 
  • User - Trends: Create a Custom Trend 
  • User - Reports: Investigate Various Reports ▪ Add a Legacy Report 
  • AppLoader: Clip the AppController 
  • System Troubleshooting: Troubleshoot a Sabotaged System

The virtual class requires a laptop with these specifications:

Laptop Hardware

Dual Core Processor | 4GB RAM | 30GB hard drive with 5GB free disk space | Communications link of 100 Mbps or higher | 64-bit server | 1 USB Port | 1 Ethernet port (wired network interface card (NIC))

Browser (1 of the following)

Microsoft Edge | Chrome | Firefox | Safari

Operating System (must have administrative rights on the following software)

Windows 11 PRO or Enterprise Edition, 64-Bit | Adobe Acrobat Reader installed (free download from the internet) | An internet connection NOT on the Carrier network