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Service

The cold chain never stops. neither do we.

Thanks to an extensive service network of 600+ centres and more than 2,200 expert technicians, we aim to maximise reliability and uptime levels through optimised maintenance and repair programmes, whilst reacting effectively and efficiently when unexpected breakdowns occur. Whenever, wherever.

Industry Leading Coverage

With over 600 locations throughout Europe, Middle East, Africa & Russia, Carrier Transicold Europe provides customers with the regions’ largest refrigerated truck and trailer service network.

Further supported by more than 600 mobile service units and over 2,000 service engineers our aim is to be as close to our customers as possible.

We place great focus on technical training and spare parts supply and have developed our PACE (Performance Assessment & Competitive Excellence) program to ensure speed and quality of response go hand in hand.

A full service maintenance agreement to maximize your fleet uptime

By specifying Carrier Transicold you have acquired advanced transport refrigeration units and by combining this with our everCOLD™ fixed cost full service maintenance package you can be confident in receiving the optimum level of product support to help keep your fleet operating efficiently and effectively.

Tailored to your needs

EverCOLD™ options allow you to decide the levels of support that are right for you.

SELECT YOUR OPTIONS

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You can choose to add or exclude items such as travel to your premises, international coverage, regulatory checks or even the service and repair of other equipment, such as temperature recorders and telematics.


CHOOSE YOUR DURATION

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The everCOLD™ package allows you to fix your costs over a specified term that’s linked to your usage profile, including equipment age and running hours. If your business requirements change and you need to take vehicles off your fleet early, you can remove up to 10% of your fleet from your everCOLD ™ agreement each year without penalty*.

* Please check conditions in your country. 

SCHEDULE YOUR PAYMENTS

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Whether you prefer to pay monthly, quarterly or annually, we can adjust the payment cycle that best suits your needs. This coupled with the benefit of precisely knowing the fixed costs s in advance will allow for better planning regardless of how much maintenance you need or when it occurs.

 

Simple, Stress Free Budgeting

With an everCOLD agreement, service costs are fixed for the duration of the term for a simple pre-agreed fee that covers planned maintenance, unscheduled repairs and breakdown support, meaning there are no surprises when it comes to servicing your equipment, giving you one less thing to worry about. 

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Reduced administration

Arranging service and repairs can be time consuming and divert attention away from your core business. everCOLD maintenance agreements take care of this for you, plus our systems and purchasing power mean we can buy efficiently on your behalf, therefore helping you to benefit through a simple fixed fee and consolidated invoicing regardless of the level of maintenance needed.

Specialist Expertise

With access to the latest diagnostic software, specialist tools and technical literature nobody understands Carrier Transicold equipment better than our service technicians. Add to this the product support training they receive from 15 technical trainers and 7 dedicated training centres, and you really are in the care of the experts.

Support Whenever, Wherever

The everCOLD maintenance agreement gives you access to our oneCALL service. Supporting you 24/7/365 our aim is to make the process as simple and efficient as possible. By calling 00800 CARRIER1 we’ll manage your maintenance and repair from start to finish. With a large network of more than 600 service points supported by a further 600 mobile engineers, oneCALL ensures help is never far away.

Optimized Efficiency

In addition to being maintained in line with Carrier Transicold’s specifications, the everCOLD maintenance agreement ensures your equipment benefits from genuine Carrier Performance Parts™. Designed to ensure your equipment operates at its peak in terms of performance, reliability and safety, Performance Parts can also help maintain unit re-sale value. Combine this with a spare part first time pick rate exceeding 97% and you can be sure that whenever a repair is needed we’ll get you back on the road in no time.

24/7 assistance - we're just one call away

Whether you need breakdown support in your own country or internationally, with oneCALL™ service our team is on hand to help get you back on the road as soon as possible -- 24/7/365 -- with the minimum of hassle.

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Simple Access

Accessing the oneCALL service could not be easier with just one number to remember 00800 CARRIER1* (00800 22774371). We also take care of administration such as payments and currency exchange on your behalf, regardless of where you need service, to help make things simpler.

*Backup Number 0032 11879 100

oneCALL – One Solution

Covering nearly 32 countries with a network of more than 600 service points, our oneCALL assistance will connect you to a specialist who speaks your language and can ensure you quickly get the assistance you need.

Keeping you informed

We understand how breakdowns can be disruptive for transport refrigeration operations, especially when they occur in another country, so that is why we’ll keep you informed during each key step along the way to getting back on the road. In addition to telephone updates, you also have the option of receiving live SMS, e-mail and on-line web tracker status reporting so that you can plan your business accordingly.

Specialist expertise

With access to the latest diagnostic software, specialist tools and technical literature nobody understands Carrier Transicold equipment better than our service engineers. Add to this an extensive stockholding of assured quality genuine Performance Parts and you can be sure you really are in the hands of the experts.

Original quality, original performance

Carrier Transicold’s replacement parts are called Performance Parts for a reason. Unlike alternative copies or ‘will fit’ parts they are designed and manufactured to our rigorous OEM specifications all with the aim of maximising system performance and reliability.

The power to supply

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Having the right part in the right place at the right time is important, which is why our parts can be accessed at over 600 service points throughout Europe, the Middle East, Africa and Russia each supported by on-line technical resources and a logistics operation which ensures our extensive catalogue of spare parts can be accurately referenced and quickly supplied.

Cost effective options

We recognise that as units become older and approach their replacement dates new parts may not always be the most economical option. This is why we have developed a remanufactured line of compressors, generators, engines and micro-processors. Unlike service exchange or repaired alternatives, these are rebuilt to the original specifications and in most cases this is carried out by the original manufacturer, which means there are no compromises and is why we are able to call them Performance Parts just like their new counterparts.

Accessories – options for increased protection

Many customers have specific challenges within their operations which is why we also offer a selection of approved accessories that can help to limit their impact and offer increased product protection.

From door switches to Datacold™ temperature monitoring devices and LED alarm displays through to anti siphon devices and electronic fuel level monitoring systems, if it has the potential to affect the cold chain we have it covered.

All accessories can be specified from new or ordered through our service network.

MAKE THE BEST USAGE OF OUR UNITS
FIND YOUR CLOSEST SERVICE CENTER
Download our service center locator
Before Calling oneCALL™
OPTIMIZE YOUR EQUIPMENT WITH THE RIGHT ACCESSORIES