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A New Era of Engagement

Capitalizing on the latest digital technologies, Carrier® SMART Service now brings greater connectivity to your HVAC systems and your team that manage them. By having the right knowledge at the right time, you’re able to make more informed decisions about comfort settings, service requirements and a building’s financial performance.

Carrier® SMART Service leverages the insights from remote diagnostics and analytics so you can:

Maximize uptime via faster problem diagnosis and resolution

Save on energy through performance optimization

Extend equipment life with proactive, preventive maintenance

Lower cost of ownership with faster diagnosis and resolution of equipment issues



Your chiller is calling. Using wireless technologies Carrier SMART Service connects your chiller to the cloud and streams operating data, providing ongoing insight to the chiller’s health.


  • Sensors that capture key operating data
  • Persistent and reliable data transmission
  • Secure wireless connectivity to Carrier’s cloud-based platform
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Built-in smart sensors automatically share data with Carrier technicians to address potential issues. Result: more uptime and reduced repair time.


  • Advance notification
  • Remote detection and diagnosis
  • Automated dispatch
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Carrier® SMART Service continuously assesses your system’s performance, energy use and service history – comparing it to established values for data validation.


  • Complete visibility into your system’s real time performance and history
  • Advanced diagnostics and analytics providing actionable insights
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Carrier SMART Service

A personalized data center where crucial information such as service records, maintenance schedules and invoices are securely collected and stored so you can:

  • Track facility budgeting
  • Initiate service requests
  • Review work orders

Carrier Equipment Dashboard

A clear, secure picture of equipment health at your fingertips.

  • Real-time diagnostics
  • Instant reads of vital information
  • Frequently refreshed data trends improve decision making

Carrier SMART Service App

Up-to-the-minute information on any device from virtually any location.

  • Get data on demand
  • View multiple assets together
  • Proactively generate service calls


Manage, monitor and plan onsite and off.

Maximize Performance & Efficiency

Greater system‑wide reliability

Proactive enhancements and upgrades

Improve Budgeting & Scheduling

Right service, right time

Better cost avoidance

Increase Uptime

Faster, more accurate diagnoses

Faster, more accurate service and repair

Get Peace of Mind

Less risk

Reduced anxiety