Great professional service with personal touch.
Hamid is a true professional who genuinely cares about his customers and the service he provides. He is a guy of high integrity who does what he says and says what he does. My only criticism is about the Carrier company itself: the outdoor unit came with factory defective valves, and you guys refused to provide a new unit. Instead, you sent replacement valves, which took a few weeks. But my main concern is not the waiting time. My biggest criticism is with you, Carrier, the manufacturer: you refused to replace a unit that had a factory defect.