Start-up services & extended warranty protection
Carrier commercial equipment represents today’s most advanced technology. To ensure that you receive the full benefits from this leading edge design, proper start-up, following a rigorous, factory-defined set of procedures is essential. Correct start-up is the key to optimum performance, safety and reliability, not just during the first days or weeks of operation, but for years to come.
Prevent & predict
Ensuring your equipment’s peak performance and longevity dictates a commitment to preventive, predictive and proactive maintenance programs. Safeguarding your equipment by choosing Carrier brings the security of having forged a true partnership with the HVAC industry’s foremost servicing and technology leader. At Carrier, we partner with building owners and managers to keep your system running at its best, with customized service plans designed to meet all your specific equipment and operational needs year-round. We service all brands and types of HVAC units.
Repairs & emergency service
Even the best maintained equipment can encounter an unexpected failure. As Carrier’s own servicing entity, we have access to the latest engineering advancements and the most advanced technical servicing tools. Our expansive OEM service network has strategically-located offices in the United States and Canada. Translation: we’ll be there whenever you need us… 24/7/365. Centralized service dispatch and technician tracking ensures immediate response to unplanned service events. Our service expertise extends well beyond our in-depth knowledge of Carrier equipment. We have decades of experience servicing all major HVAC brands of equipment. Simply put – we bring an unmatched level of technical confidence to each and every repair situation.
Carrier® SMART service
Carrier’s SMART Service is a dynamic, proactive strategy for enhanced equipment and system management. Through the identification and analysis of chiller and system operating trends, more informed decisions can now be made relative to meeting comfort demands, implementing service, maintenance or repair events and improving a building’s financial performance. This unique service can be included in a Carrier Service Agreement plan as part of a regular preventive and predictive maintenance program. This technology is also portable and can be used on a temporary basis to troubleshoot, diagnose issues and provide analysis for service recommendations.
We help provide you with a peace of mind by providing timely maintenance and avoid unnecessary downtown on HVAC equipment. By scheduling comprehensive inspections and overhauls during planned down times, we help to keep your equipment running in optimum condition and maximize their useful lives. Our service experts begin with a total performance evaluation taking consideration of the age of the equipment, actual operational hours, and conditions of operation. A customized overhaul schedule is designed for HVAC equipment and operation.
We can help you transform end-of-life refrigerant management into environmental leadership. To provide the most secure, accountable and sustainable end-of-life refrigerant management services, Carrier partnered with EOS Climate, the industry pioneer in end-of-life refrigerant management, and leader in providing refrigerant destruction services. Now CFC-11, CFC-12, CFC-113, CFC-114, CFC-115, CFC-500 refrigerants and eligible CFC blends can all be destroyed in a controlled, effective and accountable manner. Appropriate destruction ensures that these chemicals will not escape, be re-used or continue to threaten our environment.
24/7 Support & service
Keeping your equipment running smoothly and efficiently has no predictable timetable. Our Service Center is your ‘first-response’ to problem resolution. Our customer service agents are available 24-hours-a-day, 7-days-a-week, 365-days-a-year to coordinate your request for service so that our local areas can efficiently dispatch our technicians to help solve any unplanned event.