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Service

Service From The Experts.

Get the HVAC service and support you need, exactly when you need it.

Whether you’re an engineer, contractor, architect, manager or owner, you can count on Carrier’s expertise and superior service offerings to help you get the most from your HVAC system from start-up through the entire lifecycle.

Carrier Air conditioning Sales & Service (Shanghai) Co., Ltd. (hereinafter referred to as "Carrier Company") was a joint venture company, which was established by Carrier USA in May 1995, specializing in sales and service of Carrier air - conditioning in China.

As the only service entity of Carrier China, the Repair Service Department of Carrier Sales & Service shall provide service to consumers with due diligence. The Carrier service department is headquartered in Shanghai, employees 400 highly trained service professionals who located in 40 service centers in Beijing, Guangzhou, Chongqing, Urumqi and other large and medium cities nationwide.

Repair Service Department of Carrier has never authorized any service organization to carry out maintenance & repair of large-scale central air-conditioning on behalf of Carrier.

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We provide full service chain for commercial and home units in small, medium and large, including centrifugal, screw machine, piston machine, scroll machine, absorption units, heat pumps and others. From installation guide, commissioning, warranty service, equipment maintenance, equipment repair, parts replacement, prediction service, technical training to system upgrade, we provide appropriate comprehensive and thoughtful service in accordance with customer needs. Repair Service Department of Carrier can also meet the individual needs of consumers, and provide customized service solutions.

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Repair Service Department of Carrier has a strong and excellent Carrier China Service Call Centers, offers the highest quality 24/7 service for customer maintenance and commissioning needs, technical advice, customer complaints and customer visits. After receiving the information by Carrier Service Call Center, it shall be dispatched by the CRM system accurately, and good quality of service shall be guaranteed by the BAAN service management system. Since 2008, Carrier Service Call Center has received the “China Best Contact Center Award” for seven consecutive years. lt shall continue to improve service quality, and enhance customer satisfaction.

Official Customer Service Hotline: 4009-000-888

Official Customer Service Email: [email protected]

"Carrier Repair Service Centers" cover over 40 large and medium cities in the country. Each repair service center has all Carrier equipment maintenance skills, uses formal original parts of Carrier, which can guarantee quality and quantity. Repair Service Department of Carrier provides original parts certificates.

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We have a multi-level technical support team backed with a solid parts supply chain.

Our service engineers have many years experience in the repair and maintenance of air conditioning equipment and systems management. Each engineer receives new training each year.

We can provide you with a full range of customer training including on-site commissioning free training, standard customer training and customized customer training.

We also offer air conditioning system upgrades to:

  • Optimize efficiency
  • Guarantee operational reliability
  • Reduce operating costs
  • Enhance environmental protection

We can upgrade systems that use Carrier and non- Carrier equipment.

Everything we do is "all for customer satisfaction!"

Commission service

After Carrier unit installation and before commissioning, customer or project manager shall contact Carrier Service Hotline to obtain the "Installation Feedback Form Before Starting", after the signing of the completed form, fax it to Carrier service: 021-23063275 10 days before commissioning. Call Carrier service hotline 4009-000-888 to propose unit commissioning applications. Carrier service provide one free connection guidance and commissioning service.

Commissioning work must be performed by Carrier service personnel, after commissioning and acceptance, Carrier shall provide a "Qualified Certificate for Unit Commissioning" as the unit warranty certificate. If the unit is commissioned by non-Carrier service personnel, you can’t enjoy Carrier's standard warranty service.

Warranty service

During the product quality guarantee period, if there is malfunction due to product quality, and the malfunction occurs within the scope of the product quality warranty, after receiving the notification and confirmation, Carrier shall send personnel to repair or replace parts with quality problems. Within the agreed terms and conditions, no additional service and parts replacement costs shall be charged.

"Standard warranty period of Carrier is as follows, whichever is the earlier:

  1. Within 12 months of the initial commissioning, initial commissioning is defined as the equipment has been positioned, piped, powered, commissioned to normal operation state, which is regarded as a benchmark;
  2. Within 18 months of the delivery, the delivery dates shall be subject to the date specified in Carrier ""Product Bill of Lading""."

If it is otherwise agreed by both parties, the agreement shall prevail.

When faced with unit failure, customers can apply for repair by repair service hotline 4009-000-888, please provide the following information accurately:

  1. Product model
  2. Product serial number
  3. Fault description
  4. Number of units
  5. Customer name
  6. Installed address
  7. Contact person
  8. Telephone

When it comes to maintenance, one company has you completely covered.

Standard Maintenance

Through our standard service offerings, Carrier provides a range of maintenance services to make consistent performance and comfort easy and worry-free. Basic maintenance includes operating inspections, annual preventive maintenance and some diagnostic services.

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Infrared camera used for standard maintenance & repair


Prognostic Maintenance

The best strategy for ensuring maximum performance of an HVAC system is to solve issues before they happen. Our expert technicians leverage the latest and best testing tools and technologies to help find, identify and correct minor problems inexpensively, before they lead to more complex and expensive repairs, helping you avoid unexpected issues while controlling energy costs. Services include:

  • Vibration analysis
  • Thermographic testing
  • Eddy current testing
  • Chiller tube chemical cleaning
  • CoolClean (freestanding online condenser tube cleaner)
  • Indoor air quality testing and analysis
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Power quality analyzer used for retrofit and modernization


Remote Monitoring Service

At Carrier, we don’t just talk about enhanced performance and energy efficiency – we let you see it for yourself no matter where you are. Through a variety of remote monitoring and building automation solutions, Carrier gives you access to data on your cooling system via our Carrier RMS Center or directly on your devices, from PCs to web-based phones.

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WebCTRL Building Automation System

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i-Vu Building Automation System


Repair & Emergency Service

When it comes to heating and cooling, downtime is not an option. Carrier is always ready to respond to your emergency repair needs with factory-trained service technicians and advanced diagnostic equipment. Whether it’s a repair or replacement of broken components, a stand-alone repair or combination with Carrier maintenance services we go to work when you need us, 24/7 – even if your equipment is not made by Carrier.

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Carrier Service Staff


Reach an entirely new level of performance without replacing your entire system.

Retrofit & Modernize

As the performance and comfort needs of a building change over time, it’s normal for elements of your HVAC system to become obsolete. With help from the experts at Carrier, however, it may not be necessary to install all new equipment in order to modernize your system and keep pace with new requirements.

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Transit Time Flow Meter used for Prognostic Maintenance

In many cases, we can help you avoid large capital expenditures through strategic retrofits and upgrades including:

  • Chiller variable speed drive retrofits
  • Control panel upgrades
  • Controls automation and conversion from pneumatic to direct digital controls
  • Compressor retrofits
  • Heat exchanger tube replacement
  • Plate/frame heat exchanger addition
  • Pump alignments and retrofits
  • Air-handler drive retrofit
“The modernization service provided by Carrier enables safe and reliable system operation, significant improvement of chiller plant operation efficiency, while reducing the air conditioning system operation energy consumption .”

--- Wang Xin, Manager of Engineering Department, Shanghai Qi Jiao Real Estate Management Company, Zhangjiang Division

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Please download the Shanghai IFC case study.

Carrier has experts waiting to help you in many countries in Asia. Choose your country of interest to find locations and contact information for the expert nearest you.

Call Centers

The need for support can arise at any time. That’s why the Carrier Service Call Center is available 24 hours a day to answer your calls and help solve any problems you may have.

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For assistance:

China: Please call 4009-000-888 or email us at [email protected]

India: Please call 1800-300-3545 or email us at [email protected]

Singapore: Please call

  • Main line: 6567 1522
  • Contract customers: 6567 1533
  • Repair: 6567 5333
  • Warranty: 6567 5337

Hong Kong: Please call 2746 3100 or email us at [email protected]

Enjoy a one-stop parts network for all your needs.

Totaline® Parts Centers

Carrier Totaline provides a unique one-stop shop and supplies best-quality air conditioning and refrigeration parts to meet your needs – whether you’re performing installation, maintenance or repair.

Totaline® Parts Center Locations

Shanghai No.266, HanKou Road, Shanghai Postcode: 200001
Tel: (86-21) 23063501
HP: 13901931198

Guangzhou No.188-103, North Haizhu Road, Guangzhou Postcode: 510180
Tel: (86-20) 83187699, 87620939, 83307890
Fax: (86-20) 83185499

Beijing No.144,Xinjiekou Street, West City District, Beijing Postcode: 100035
Tel: (86-10) 66188870, 66117116
Fax: (86-10) 66188871

New Delhi 18-19 , NS Marg Opp .Golcha Cinema, Daryaganj New Delhi India 110002
Tel: (91) (011) 23243924-25

Singapore 28 Teban Gardens Crescent Singapore 608926
Tel : (65) 64100340/339/338/337
Fax: (65) 65661141

Vietnam 48 Nguyen Thong Street, Dist. 3, Hochiminh City, Vietnam
Tel: O: 84 8 3 9314 700
Fax: 84 8 39314 701

Thailand 14-15th Fl., 1858/63-74, Bangna-Trad Rd., Km.4.5 Bangna, Bangkok Thailand 10260
Tel: 662-762-9222
Fax: 662-751-4780

Buildings engineered from the ground up.
The help you need is just a call away.
Declaration of Original Carrier Service