Poor response time. My service call 2 months ago, still pending.
Very slow in responding service call. My heat pump is still not fixed since my call request 2 months ago. Limited staff, even service man was polite enough, but couldn't promise when he'll be back to finish the job. Often times all you get is a recording, and the call\-back may be few days later after repeated calls. The dealer is very quick to sell, but can't back up with his service. The offered warranty is useless if we can't get the service in time to benefit.