Pope & Sons Refrigeration Ltd.HVAC Services in PARKSVILLE
Pope & Sons Refrigeration Ltd. specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving PARKSVILLE and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
Experience and Certifications
President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. This annual award recognizes Carrier Factory Authorized Dealers who demonstrate leadership, management, customer satisfaction, expertise, business growth, and operational excellence.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Red Seal-Certified
The Red Seal Endorsement is affixed to a provincial or territorial certificate of qualification and signifies that we have successfully passed the Interprovincial Red Seal examination, meeting knowledge requirements of our trade’s Red Seal Occupational Standard.
Puron Advance Trained
Carrier demonstrates its commitment to going beyond the minimum with a refrigerant that easily surpassed the EPA’s lower Global Warming Potential (GWP) requirements for 2025. We have shown the same commitment through Puron Advance™ training.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Pope & Sons Refrigeration Ltd.
Trusted HVAC Professional in PARKSVILLE
Leave a ReviewCarrier.com Reviews
4.93 out of 5(69 reviews)
Residential home heat pump/furnace upgrade.
Pope and Sons have been 100% professional upgrading our 22 year old system to modern standards.
Hovard
-
May 16, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Pope and Sons … an excellent company!
Excellent and dependable service from very friendly staff and technicians.
Sharon
-
May 15, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New Heat Pump Installation
Company did a good job advising on a replacement heat pump and doing the installation.
Bruce
-
May 14, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Happy with new dual fuel system
We are very happy with our new Heat Pump and Gas Furnace. Marcel Fontaine was very helpful in getting us the right equipment and getting corrected paperwork to submit for our Fortis rebate application.
Sandy
-
February 24, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Pope and Sons is highly recommended!
Excellent service!
Sharon
-
April 06, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Excellent service
John
-
April 05, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience with Pope & Sons
Great service from the team at Pope \& Sons.
Steve
-
February 23, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Pope & Sons, Parksville, B.C.
Excellent experience with Pope \& Sons. Very clean, friendly and helpful. Equipment runs quietly and works very well. I will recommend both Pope \& sons and Carrier to friends.
Keith
-
February 21, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent workmanship, clean and efficient
Alison
-
February 12, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Recommend Pope & Sons
Timely and efficient service.
Wally
-
January 16, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great people to deal with
They show up on the day they said they would
Paul
-
January 15, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellant service.
New installation doe relacementof furace
Barbara
-
January 04, 2024
Verified Purchase
Expertise:
5
Service:
5
Great!
Great service!
Leonard
-
November 15, 2023
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Very good service, no high pressure sales
The service was on time, good installation. Some of the other companies we got quotes from employed high pressure sales but pope n sons guaranteed their quotes for 3 months which is important on such a major purchase. This as well as being a well established and trusted company was the deciding factors for us.
Doris
-
September 06, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
I have trusted this dealer for all my heating requirements for 18 years. Having them replace our gas furnace with a heat pump was a no brainer.
I have used this dealer to look after or hot air furnace for 18 years,
Grant
-
July 13, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and informed
Shawn was so professional and informative
Tracey
-
July 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
new installation
heat pump not used at this time except for initial start up waiting for 1st warm spell
Glenn
-
June 22, 2023
Verified Purchase
Expertise:
3
Service:
4
Solve Problems:
4
Heat pump
It's all good
Les
-
May 12, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Highly qualified
Excellent! Highly recommended! Will obtain their service again for our fireplace maintenance.
Judith
-
April 07, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Best choice I made to have them install my system.
Efficient, informative, on schedule, organized install. Great crew of workers.
Elona
-
March 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service from Pope & Sons Refrigeration Ltd.
We would recommend these guys
Philip
-
March 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCELLENT!!
From the initial office visit through to final installation working with Pope \& Sons has been an absolute pleasure. A shout out to Jennifer who was very helpful in helping us decide which unit would best suit our needs and was always responsive when we had questions or required information. The installation crew were all very pleasant, totally professional and respectful while in our home. They went above and beyond by fixing a couple issues detected in our attic. From our initial contact with Pope \& Sons we have been treated with exceptional customer service. I have said many times this company should be the prime example for many businesses in the Oceanside area \- they just do it right!
Barb
-
February 09, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation
None
Tony
-
February 08, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Mike R
Excellent purchasing experience, Carrier Heat Pump system was installed promptly and professionaly. We are very happy with our Heat Pump. Pope and Sons was priced right and we are very happy. 5 stars out of 5.
Micheal
-
January 11, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional team arrive early to replace our furnace.
A very professional team showed up early in the morning and went to work right away replacing our furnace. Through the job they made sure we new what was happening and give use a detailed tutorial of how to run the furnace. We were more than pleased with the team and the level of quality of work.
Noel
-
December 11, 2022
Verified Purchase
Exceptional service and servicemen
Exceptional Service and servicemen
Ron
-
July 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A+
Excellent work from beginning to end. All were on time, courteous, professional explaining steps to us as they were installing system
Fred
-
June 23, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good Company to hire
Efficient and flexible with timing, very reliable and trustworthy. Use these guys for most things as they are priced somewhere in the middle but the work and customer service is at the high end. Very happy
Tracey
-
May 06, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent install
Reliable and experienced
Dennis
-
May 04, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A Great Company
The process of buying and installation was seamless. The work was timely without problems, the men were helpful ,polite,, and efficient. and respectful.The unit was installed on time , the men explained the operation and sent up the thermostat. The work site was left clean and tidy. We cannot speak too highly of this company
Jon
-
May 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Service from Pope and Sons
Replaced a failed Trane AirHandler with an Advanced Carrier Unit. Ducting had to be replaced on both inlet and outlet to match new unit. Efficiency of air supply and filtration significantly improved. Installers were highly skilled, very professional and worked really hard.
Bill
-
March 23, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Friendly and professional
Completed work in a timely manner
Doug
-
February 23, 2022
Verified Purchase
Great experience.
Very professional, arrived on time, finished ahead of schedule, cleaned up well both days.
William
-
January 25, 2022
Verified Purchase
Expertise:
5
Great service technicians
I would have given all 5 Stars but had to wait 2 weeks for the service.
Keith
-
December 29, 2021
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
installed heatpump
courteous ,professional, on time, the texts before arrival were nice invoice exactly as quoted.
Cheryl
-
November 09, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Fantastic
Everyone we dealt with from Pope \& Sons was great. They were friendly, on time, did a great job of explaining everything and when they left our home after installing the new furnace you would never know they had been there \-\-\- no mess.
Ed
-
November 04, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
ABOVE AND BEYOND
POPE AND SONS DELIVERED EXACTLY WHAT THEY PROMISED, AND ON TIME. THEY RETURNED TO OUR HOUSE ON MORE THAN ONE OCCASION TO ENSURE THE SYSTEMS WERE PERFORMING AS PROMISED.
Shawn
-
August 27, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding professionalism
Lovely people to deal with and did an excellent job
Julie
-
August 20, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Knowledgeable, On time, Courteous
We had a small issue that was solved the very next day
Gordon
-
August 20, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Service as usual!
Excellent service. Highly recommended.
Ed
-
August 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replace existing system
Was not having any problems before or during install
Rob
-
April 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Service 1181
Spent time to understand our concerns and provided a cost effective solution.
Colin
-
January 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Top Notch
Excellent service from everyone we dealt with at Pope \& Sons!!!
Wally
-
January 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very happy
Excxe Excellent job from beginning to end, starting with David Pope coming to our house and explaining, in detail, various options and recommendations for our circumstances, followed by many update telephone calls from office manager Jennifer, and finally a completion visit by Duanne to make sure everything was done perfectly. David also came by to see how everything was going during the installation of the new highly efficient Carrier Heat Pump System which replaced our existing Carrier System that David and his father had installed 17 years ago. Everyone was very polite, personable and always wore masks regarding Covid. Everything is running beautifully. We could not be happier! Bob and Peggy DeBuysscher
Bob
-
January 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Friendly guys!
Very speedy and proficient!
Sharon
-
January 06, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Service was stellar!
We had a new furnace installed. From the time of my first inquiry until the installation it was within a week! Both the office staff and installers were very professional, courteous, and efficient. A friend recommended them highly and they delivered. Thank you.
Chris
-
December 23, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience. They were in and out almost before I knew it.
They came and they went very quickly and quietly. There was a problem but they very quickly got it solved with minimal fuss.
Sandra
-
October 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very knowlegable and professional
Great install. Thanks!
David
-
July 31, 2020
Verified Purchase
Expertise:
5
Professional staff that took pride in their work
Very pleased with Duane and Len and the office staff. From quote to final installation it was a pleasure dealing with qualified professionals. Their professionalism and expertise is obvious in the final product. We are repeat customers and would highly recommend Pope and Sons.
Kirk
-
July 31, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
I have used this dealer for several years to service my gas furnace and fireplace. I have always been totally satisfied.
Jane
-
July 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Furnace Install
Always excellent service with Pope \& Sons.
Elaine
-
June 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Expert service!
All the guys were great to work with at Pope \& Son \- knowledgeable, polite, prompt, professional. We had a couple of issues with the new furnace initially but these were dealt with immediately.
Ed
-
February 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent product and people
We had Pope and Sons install our new furnace. They did an excellent job, as far as we can tell. Furnace and thermostat work perfectly. When we had a slight issue a few days after installation, we called and they came right over and set things right.
Brad
-
November 21, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience!
Pope and Sons did an excellent job. Quality work and the job was done within a week of our call.
Bruce
-
November 21, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
I was very pleased with the fast and efficient service. All the staff were helpful and kind.
After 5 weeks with no heat, the first contractor phoned and said they couldn't get the parts and I needed a new furnace. I felt I was left hanging. I phoned Pope and sons and in 2 days they installed a new furnace. Their service was amazing.
Marjorie
-
November 20, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very satisfied
I was having my very old heat pump replaced and had a very caring experience from the girl I the office to the final test of the heating system. I have dealt with this company for over twenty years and would highly recommend them.
Mildred
-
October 11, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New system installation
We decided to replace our older heat pump with a new natural gas / hybrid furnace. A fair bit of modification had to be done to install the new system. Mike , Kyle and Dan did an excellent job modifying the ducting and installing the new system. Great job.
Al
-
August 01, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Showed up on time, reviewed our preferences and how to accommodate. They had a slight hesitation installing the ceiling unit due to a somewhat tight space between the rafter. However, they agreed and proceeded with our desired unit and anticipated location. Very pleased with the final installation and professionalism including their good sense humour. Also prepared and willing to clean up any dust and debris created by the installation and leaving the site spotless. Upon completion gave an overview and what to do or not operating the unit.
Tony
-
August 01, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Satisfactory
I wish we could have gotten more information on the BC Hydro rebate. The process online was a bit complicated and I sure hope it works out.
Gail
-
August 01, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
3
Extremely professional and prompt!!
After having a good experience when Pope \& Son installed our Carrier Infinity natural gas furnace in our new home, it was only natural that we would choose them to install the Carrier Infinity air conditioner.
Gary
-
July 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace Replacement
We were very pleased with the efficiency of their installation team.
Neil
-
May 03, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
very good service came within 2 days of the order being placed
wonderful to deal with
Nigel
-
May 03, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Above and beyond
We cannot express enough our complete satisfaction regarding our experience with the purchase and installation of our Carrier mini\-split system from Pope and Sons. Michael was so helpful and knowledgeable, from the presentation of our original quote, to his before, during and after installation visits. The servicemen, Riley and Kyle, went above and beyond, while installing our new system to ensure minimal disruption to our home. Kyle was also so knowledgeable, polite and patient when answering our questions during the install. We are so happy and pleased with the operation of our new system and the expertise given, on all levels, by Pope and Sons and their staff.
Bob
-
April 30, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
great company to deal with
Judy
-
April 23, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A job well done.
The entire experience was excellent, and the installation done very well, despite very inclement weather.
Stan
-
March 02, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Please explain this request.
Very satisfied with installation.
Jim
-
January 04, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
CO detector saved our lives
We bought our home 4+ years ago and it had a 1 year old Payne furnace. Dec 4 our CO detector alarm let us to call the fire department who confirmed a dangerous level. Our neighbour had apprenticed with Pope \& Sons and they arrived quickly to determine the furnace was incorrectly installed with no air intake pipe so it had corroded inside. They rescheduled their work to install a new Carrier in just a week while we heated our house with two gas fireplaces.
Don
-
December 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Supply and installation of replacement natural gas furnace
Very good service. A few disconnects regarding the installation date but overall very good. Actual installers were excellent and efficient. They were also very informative.
Peter
-
November 07, 2018
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Installation of ductless unit and heat pump unit with ducting
From start to completion the people involved in the installations were absolutely first class.
Jim
-
November 02, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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