Direct Heat Ltd.HVAC Services in ABBOTSFORD

These guys worked quickly and very efficiently. We were very pleased with them.

I have been extremely impressed with the Direct Heat team. They are always professional, polite and on\-time every time (qualities that aren't common these days) and it is greatly appreciated.

GREAT EFFICIENT SERVICE

Everything went great and as quickly as possible

Excellent service

Installation team was knowledgeable and efficient, polite and respectful.

Professional and courteous

Thanks so much for doing this for us. The gentlemen who were here were very professional.

Service was exceptional

great service

They got the installation done of both the furnace and air conditioner in the time quoted while keeping us informed as to what it was they were doing throughout the day. Professional, curteous and they cleaned up all traces of any disturbance to the house.( holes made for pipes, covered the floors, etc)

Very professional team of guys. Very clean install with attention to detail on the exterior of my home. Lines running in to the side of my house done so very well. Had an issue with a line icing over. Installer came back that day and made sure everything was working perfect. Turned out to be my digital thermostat settings.

Great clean work! Good communication throughout the process.

Our experience with Direct Heat has not been a good one. We have dealt with them in the past and found their service to be decent. However, since the beginning of trying to have our failing furnace accessed we ran into nothing but issues. Firstly, trying to book an appointment, we contacted them and did not receive calls back. When we finally got an appointment, the service tech wanted to change the time (this did not work for us) and then he never showed or phoned to say that he was not coming. The next time we had an appointment the service tech phoned at the end of the appointment time to say he was on his way back from Surrey and would be late. Unfortunately we had previous commitments and had to cancel. He said he would let the office know and have them call to reschedule. Needless to say this did not happen and we ended up calling again to set another appointment time. (In frustration we even had another furnace company come who told us our furnace heat exchanger was done but they were not a Carrier company so could not help us with Carrier products.) We then had to go back to Direct Heat as they are the Carrier Company in the area (also having learned our furnace had warranty options from Carrier). Direct Heat finally came and they diagnosed that our heat exchanger had failed. We ended up paying for two assessments simply because we had so many issues with scheduling an appointment with Direct Heat. Their technician explained our two choices and we opted for replacing the furnace as Carrier was giving a good deal on the replacement. We understood it would take almost two months to get one but we were okay with that. On the date of install Direct Heat installed the furnace and they did it in less than 6 hours. When the technician was here the furnace was working. However, the next morning we discovered the furnace wasn't working. We phoned the technician and he told us to video the error light and send it to him so he could know what to do to fix it. We sent it to him Friday morning. We never heard back from him. I phoned him Saturday and still heard nothing and followed up with an email to Tammy on Saturday. We did get an email from Tammy on Monday getting our only apology for poor service through out this entire endeavour. She said we should have phoned the office but Travis had been clear to us to contact him if there were any issues which we later explained to her with a phone call. Obviously phoning direct to the technician is not good advice with Direct Heat. Finally, Friday we had another appointment for them to look at why the furnace wasn't working. The technician soon found the issue and thought Travis did a good install. However, after hearing of the issues we went through he never made an apology from the company for the issues we had or for the fact we went without a working furnace for over five days without any help from their company. He obviously doesn't see customer satisfaction as that big an issue. One final concern we have with this company is that they charge $2700 to install a furnace even though it only took 6 hours. This seems to be us to over charging as there is little in extra costs beyond labour. The furnace is now working fine and Travis did a good job on his install. We really feel that Direct Heat could have handled this much better as a Carrier representative by reaching out more to its customers when there are issues.

On time, very quick, friendly, informative, on budget.

Great crew. Second time I've used them.

Very Professional good work, very neat install, made sure was working correctly before leaving

These guys know their stuff. We had some difficulty with appointment date set up but in the end everyone was happy!

Fast service

The guys who did the install were just excellent! Really nice people and hard workers. Excellent problem solvers!

The whole experience of getting our air conditioning unit installed was done professionally and in a timely manner. Everyone knew what they were doing and answered any questions we had.

Thank you for willing to answer our questions and concerns

Very professional

Quality workmanship competitive price

Super clean install. Easy to work with and they went above and beyond.

Good company to deal with ..On time and very professional.

Great service, left everything tidy after job completion

They knew what they were doing and patience answering my questions.

We have tried others but always go back to Direct Heat. They are very prompt, friendly, and honest. I asked the service technician what the state of our furnace was, and he said "I would suggest you think of doing something in the next 3 years, as this unit will probably quit and require more service". He also cleaned one of our fireplaces as he saw it was dirty.

When we had problems downloading the app, company assisted by sending a technician to assist.

Completely satisfied with installation

We can't recommend Direct Heat highly enough!

Service was completed in a timely fashion and the workmanship was excellent. I loved the installation it was above what I thought I was getting. Thanks for a great job.

Friendly and professional

they said they would be at the house at 8AM..I was out on the front lawn at 8 AM just as the sevice truck pulled up to the curve...impressive!! I talked to them about the installation ..they were very polite \& told me all about the procedures..not as simple as I thought! They finished the job on the time they said would ..then showed me how it worked It was a job well done !!

Warranty problem that both the dealer and manufacturer were aware, hence the Class Action Law Suits in both Canada and the US.

Happy the guys came and talked through my specific application to get the job done

Easy and pleasant to deal with!

don't know much about the product, just went with what Direct Heat recommended. Also Carrier is a wel lknown and trusted brand.