Find a different dealer that won't ghost you when the going gets tough.
KB Heating installed an under\-sized our furnace (1200 cfm 3 ton) at the time of build (2005) unbeknown to us or the Builder, but I'm sure it was profitable for them, esp since they didnt waste labour installing it properly nor the power humidifier, nor cleaning the system after install. Our AC unit was a 3.5 T, which initially froze because a bat of insulation was laying on the coil and subsequently blowing fibreglass all over the house Im sure. Fast forward to 2021 and AC dies and KB was basically the only dealer with component during the pandemic. Problems from day one with condensor valve leaking, then repaired wrong, then finally fixed, then in 2022 coil starts to act up and we get ghosted for the first time. Finally someone responds and techs try some things, but issues arise in 2023 with freezing and/or not producing cold air. This time, they remove the 3.5 ton coil and replace with a 3 ton, which later on I hear from multiple other HVAC companies and experts that it is a bit no\-no to have a 3.5 ton unit mis\-matched with a 3 ton coil on the furnace. This 'fix' didn't work anyway as it froze up and we are limping it along. Jamie from KB told me I needed a 3.5 T coil put back in and I was adamant they do so. But, they are refusing to put the 3.5T coil that we bought and paid for because they want me to give them $8K for a new 2000 cfm furnace so the air flow is solved. I insisted I want the 3.5 ton coil installed and then I'll go ahead with the furnace at a later date in the fall. Was told on two more queries he was looking into it and then stopped replying and ghosted me for a 2nd time in July , 2023. So, here we are, and I guess I need to put in a warranty claim to get my Carrier 3.5 ton coil back, or lawyer up and ask the courts to help settle this for me.
Brian
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September 23, 2024