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Service

Here to support

Whether you are an engineer, contractor, architect, manager or owner, you can count on Carrier’s expertise and offerings to help you get the most from your HVAC system from start-up through the entire lifecycle.

Service Agreement Benefits

We design a series of maintenance packages which are compatible with customer specification and compliant to local quality standards and legislation. The scope and level cover a combination of corrective, preventive and predictive work so we leave our customers worry-free to concentrate on their core business activities. Our pride has been in providing reliable maintaining activities with the uniquedirect access to Factory Authorized Parts at competitive prices. Our customers are always highly satisfied with the increased equipment life span, optimized entire facility performance attaining higher level of operation and energy efficiency.


Custom-Built Maintenance Program

The program offers customized service agreements in line with your company’s desired performance goals and KPIs. Based on these indicators, a tailored maintenance plan will be designed and implemented, followed by regular measurement and reviews. Distinctively, Carrier provide a dedicated Chiller Lifecycle Service which gives you options of monthly maintenance, annual service, overhaul program, efficiency check, diagnosis and controls throughout the entire life of your chiller.

Custom Built Maintenance Program

Green-based Maintenance

In a building, HVAC plant and equipment including chillers are biggest consumption sources, which often wasteenergy on problems in tubes, sensors, refrigerant system, cooling towers, air filter and faulty electrical components. Carrier helps solve this issue through combined efforts of new green building and infrastructure technologies adhering to local regulations, the powerful in-house data analytics capability and the self-diagnostic technology.

Our Service offers aim at achieving higher Energy Efficiency level with green-based HVAC maintenance solutions that significantly save up to 20% of energy cost in your facility.

Custom Built Maintenance Program

Chiller Lifecycle Service Benefits

  • Predict and prevent costly repairs
  • Lower operating costs by adjusting chillers for greatest efficiency
  • Reduce down time
  • Provide the certainty that the chiller is protected for a maximum life span of cost-effective service

Predictive Maintenance

When system components unexpectedly fail, you face costly downtime and in convenienced occupants. Our Predictive Maintenance solution will help you identify potential problems prior to breakdowns and proactively schedule repairs attimes that won’t disturb you or your building’s occupants. In Carrier, we invest in the most advanced analysis tools for comprehensive and accurate building system evaluation. This allows us to discover or rule out virtually any hidden HVAC system problem, give early notice so that your company can make the most informed decision based on our report.

Benefits

  • Identify and correct minor problems
  • Before they lead to more complex and expensive repairs
  • Avoid needless downtime
  • Minimize inconvenience to occupants
  • Ensure continued production inprocess applications
  • Control energy costs
  • Prolong equipment life, deferringreplacement expense
  • Prevent overtime costs forunscheduled repairs

Package includes

  • Building Survey and Analysis
  • Vibration analysis
  • Thermo-graphic Testing
  • Eddy Current Testing
  • Chiller Tube and Fluid Analysis
  • Motor Insulation Testing
  • Data tracking analysis

Equipment Lifecycle Analysis and Overhaul

Carrier understands what it takes to keep your equipment running efficiently and reliably. All HVAC componentsneed more than just regular servicing to maximize their performance and useful lives. No matter how wellmaintained, periodically, all equipment will need a comprehensive inspection and overhaul. Hence, Carrierrepresentatives will assist you in determining strategic maintenance milestones that will lead to trouble-freeequipment life.

The process starts with a detailed asset data collation using Equipment Lifecycle Analysis and assessment ofplant and equipment conditions. Accordingly, our service technicians will develop an overhaul schedule that’sright for your plant, at your disposal to choose the most convenient times for any planned shutdowns.

Key inspections and overhauls for the following HVAC equipment will be proactively scheduled, rather than asthe result of any failure

  • Chillers (Centrifugal, Screw, scroll, reciprocating and absorption)
  • Airside equipment (AHUs, FCUs)
  • General equipment HVAC systems i.e. boilers, cooling powers, pumps etc.

Typical Package includes

  • Tolerance check
  • Calibration
  • Bearing inspection
  • Oil analysis
  • Shaft alignment

Benefits

  • Prolong Equipment Life
  • Avoid Unexpected Failures
  • Reduce Maintenance Costs
  • Discover Hidden Problems
  • Ensure Optimum Operation
  • Gain Peace of Mind

Start Up and Extended Warranty

Carrier Start-Up and Commissioning Services ensure that your HVAC system begins its service life in the bestposition to perform as designed and deliver years of reliable, energy-efficient conditioning. Our competent factory-trained technicians can kick start and commission large water- and air-cooled equipment. Thereafter, your Carrier system is protected by a powerful new-equipment warranty which reflects our confidence in the performance, reliability and durability that Carrier builds into every machine.

Benefits

  • Reduce risk of unexpected equipment downtime, protect plant asset to ensure long equipment lifespan
  • Simplify short and long-term budgeting with planned extended warranty
  • Varied warranty coverage options to meet any budget or risk tolerance level

Repairs & Emergency Services

Our Customer Service team is available 24/7 and we commit to swiftly connect you to the requested servicefrom standard requests to emergency. We also provide nationwide support for ordering and expediting partsfor repair operations, execute Service Agreements that ensure timely and appropriate protection of yourequipment. With direct access to Factory Authorized Parts, Carrier can assure that correct parts areinstalled anytime when necessary within quickest turnaround, efficiently and cost-effectively.

Reach an entirely new level of performance without replacing your entire system.

Retrofit & Relacement

After 10-15 years, it is common that the HVAC systems has become noticeably less energy efficient. Through Carrier's retrofit and replacement services, it may not be necessary to install all new equipment while keeping up with the new requirements.

Retrofit and replacement services provide the benefits of:

  • Savings on capital while benefiting from new technology
  • Optimization of existing plant
  • Adaptation of plant for new products

Thus to achieve that, Carrier offers:

  • Central plant modernization
  • VFD installation on centrifugal chiller
  • Controls upgradation on old reciprocating, screw and centrifugal chillers
  • Energy management
  • VFD/Motor controls

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Advantec Solution

In today’s buildings, consistent comfort and optimum energy efficiency are not amenities – they’re necessities. Our patented AdvanTEC solution offers you strategic, energy efficient and custom-engineered building solutions. Through audit, design and the use of energy analysis tools, our experts will recommend high-value solutions with noted ROI that optimize your plant operation, enhance energy efficiency, system performance and environmental benefits in various applications ranging from retail to hotel chains.

Chiller Upgrades and Modernization

Following a thorough examination of your chiller's current status with your building's personnel, we collectively select and itemize the optimum upgrade solutions designed to deliver enhanced performance and efficiency.

Controls Upgrades

A Carrier controls upgrade will seamlessly integrate all your building's HVAC components to create a network that's easy to understand, monitor, regulate, and change from any location.

System Upgrades

Carrier will implement a comprehensive upgrade and modernization program designed to bring your entire HVAC system to an optimal level of efficiency and performance.

Green Building Solutions

Through its AdvanTEC Solutions Center, Carrier has developed a holistic program for energy savings in your buildings - whether it’s new construction or a retrofit. It consists of numerous solutions to help hotels, offices, retail while maintaining comfort and quality. Elements of the program include:

High-efficiency energy plant

  • Energy plant configuration
  • 23XRV - High-efficiency full/part load Tri-rotor screw compressor chillers

Chiller plant management optimization

  • Chiller plant optimization strategy
  • Building control system integration

Hot water solutions

  • Pre-heating of service hot water with chiller condensing water
  • Heat machine energy recovery
  • Air-cooled heat pump full heat recovery solutions

Indoor environment optimization

  • Silent type brushless DC motor fan coil
  • Indoor environment optimization option

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