Skip to main content

Carrier Commercial Refrigeration Spotlights New Services


Stand 2A/2B, Hall 16, EuroShop, Düsseldorf, Germany, Feb. 16-20, 2020

At EuroShop 2020, Carrier Commercial Refrigeration presents its new service offerings that raise the bar for customers with innovative energy management solutions and analytics. Carrier Commercial Refrigeration is a part of Carrier, a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies.

“Carrier has earned a reputation as being a world leader in the design and manufacturing of turnkey refrigeration systems for the food retail industry. Building upon that, our service solutions can provide support through the life of an installation to ensure customers get the best of our products,” said Isil Dedeoglu, field operations general manager, Carrier Commercial Refrigeration. “We are proud to have the largest geographical coverage and leading refrigeration technicians in Europe.”

In food retail, the performance of refrigeration systems can have a significant impact on a business. Carrier offers comprehensive service and support to ensure optimum performance throughout the equipment’s lifecycle. Carrier also has more than 700 top-trained technicians able to provide onsite services throughout 24 countries and sets the standard in Europe with the largest coverage of local service support. Centralized remote management allows for running diagnostics and monitoring a network of over 8,000 connected stores.

Carrier also invests in technical training for its service technicians through its CO2OLacademy in Germany, where technicians receive multifaceted, real-time hands-on training. With over 23,000 sites covered by Carrier maintenance contracts,  technicians are able to train and develop customized programs to meet customers’ specific needs. The training academy is made available to technicians when a new service contract is secured. Carrier delivers expert advisory services from the moment equipment is installed and through its lifecycle, to leverage operational efficiency, achieve energy savings and ensure scalability.

Carrier will launch its new energy management services program at EuroShop 2020 in partnership with EcoEnergy Insights, which is a Carrier brand. The program retrieves data from energy consumption sources within the store combined with other criteria, such as business goals, operating conditions and weather patterns, and helps design and prioritize corrective action. Store-level analytics are performed via the EcoEnergy CORTIX™ platform, an AI-driven Building IoT platform, and acted upon by data scientists and analysts.

The platform provides insights on store performance and delivers optimization scenarios. Using these insights, Carrier technicians are able to advise retailers on how to optimize the equipment’s operations accordingly. The self-learning platform also allows Carrier to take corrective actions remotely, offering a seamless, intelligent system optimization.

For more information on Carrier’s participation at EuroShop 2020 and its full range of products and services, visit

About Carrier
Founded by the inventor of modern air conditioning, Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier Commercial Refrigeration is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies. For more information, visit or follow @SmartColdChain on Twitter.