In the USA and Canada, call 1-800-668-6283 (1-800-ONTO-CTD).
For assistance in English from the rest of the world, dial the AT&T access number for the country you are in, followed by 800-668-6283.
For assistance in Asia in English, Mandarin and dialects and Japanese, dial the International access code (IAC) for the country you are in followed by 800-6686-8000.
Today, Carrier’s comprehensive sales and service network includes over 400 container refrigeration support, service and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, you will find major inventories of spare parts at our 14 international parts depots, a reflection of Carrier’s commitment to continually improving our aftermarket service.
To help raise the standard of service and quality in refrigerant-handling operations for the container shipping industry, Carrier Transicold has launched the CareMAX™ (Carrier Refrigerant Management Excellence) Program, a comprehensive refrigerant management recognition program for its authorized service centers.
CareMAX establishes industry-leading protocols to help Carrier Transicold’s more than 400 container service centers better manage refrigerants and refrigerant supplies. By using Carrier-authorized service centers, especially those recognized by the CareMAX program, equipment owners and operators can be confident their assets will be serviced by experts committed to maintaining the highest levels of refrigerant quality.
CareMAX protocols cover all post-production stages of refrigerant handling, from procurement and testing, to storage and decanting, including maintenance of refrigerant-handling tools and how to train service technicians who handle refrigerants.
Participating service centers will need to successfully pass an audit conducted by Carrier Transicold’s global service organization before the service center will be authorized to use and display the CareMAX logo.
For more information or to apply for CareMAX recognition, please contact your Carrier Transicold service engineer.
SeaCare™ Global Container Solutions gives you a better way to manage your operations, while reducing the overall costs and administrative burden related to long-term equipment care. SeaCare Solutions provide an exceptionally flexible response to the needs of shipping and leasing companies. Customers may select whichever combination of programs best suit their needs. Even specific programs offer a degree of customization.
SeaCare Solutions is a package of support programs for both owned and leased equipment. Key components are: Warranty Renewal and Service Contract programs for PrimeLINE®, EliteLINE® and ThinLINE® refrigeration units, Preventive Maintenance for PowerLINE® Generator Sets and Ship Kit Management. Other programs are under development for additional services.
Carrier has introduced four programs under the SeaCare umbrella:
Warranty Renewal – The industry’s first extended warranty program for container refrigeration units, this program offers flexible terms ranging from full unit coverage to coverage of individual major components, such as the compressor, controller and fan motors. Customers can tailor their selections based on specific needs or budget.
Click here for more information on Warranty Renewal
Service Contract – SeaCare Solutions Service Contracts provide full service coverage to refrigeration units by adding pre-trip inspections and consumables to a full unit warranty package. Better still, Carrier organizes and manages maintenance and repairs through the service center network, saving customers the task of doing so.
Click here for more information on Service Contracts
Preventive Maintenance – Designed specifically for Carrier generator sets, the SeaCare Preventive Maintenance program provides factory-authorized service to keep generators performing at optimal levels. Through the program, Carrier organizes and manages scheduled service at 2,000- and 4,000-hour intervals, and provides recordkeeping and reporting services through Carrier’s central database.
Click here for more information on Preventive Maintenance
Ship Kit Management – Every container vessel needs an inventory of ship kits, housing repair components in the event maintenance is required at sea. Management of ship kits – making sure they are fully stocked and stowed – can be an administrative hassle for shipping lines and leasing companies. The SeaCare Solutions Ship Kit Management program not only takes on these duties, but also manages ship kit parts inventory for competitive equipment and provides global management of the entire ship kit supply chain. With guaranteed pricing for parts and service, this program even handles delivery of spare parts, including refrigerant, to replenish supplies and removal of consumed or faulty parts.
Click here for more information on Ship Kit Management
QUEST – Developed and tested by Carrier and the Wageningen UR Food & Biobased Research (WUR) in the Netherlands, the QUEST (Quality and Energy Efficiency in Storage and Transport) power-saving mode helps shipping lines lower their operating costs by decreasing the system’s run time, energy usage and emissions, and results in a smaller carbon footprint for shipped commodities.
Click here for more information on QUEST
Benefits of SeaCare Solutions
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TechLINE newsletter features technical information and tips on the Operation, Maintenance and Repair of Carrier's Container and Power Generation equipment.
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Carrier has a special rapid-fulfillment sales operation specifically designed for traders, transport companies, intermodal service providers, end users and service centers that need finished refrigerated containers or generator sets on a smaller scale than our shipping line and leasing company customers.
From stocking locations in Europe and China, Carrier offers refrigerated containers equipped with the customer’s choice of either PrimeLINE® or ThinLINE® units. Containers can be provided in 10-, 20-, 40-foot standard-height configurations, as well as high-cube (HC) versions in 40- and 45-foot lengths. The most common sizes are readily available from inventory, while others may require a lead-time. OEM support is provided through Carrier.
Carrier also provides PowerLINE® generator sets in undermount and clip-on versions for traders, transport companies, intermodal service providers, end users and service centers throughout Europe and Russia, the Middle East and Africa from stock in the Netherlands or factory-direct from the United States. OEM warranty applies.
Sometimes you just need a box … or a generator set … or a small quantity of each. For these situations, Carrier is ready to help!
Jelle Bijl, for trading inquiries in Europe, Middle East and Africa, +31-10-2380159
Paul Mace , for trading inquiries in Australia and New Zealand, +61-2-8748-5510
Johnny Tay , for trading inquiries in Asia Pacific, +65-62135882