BluEdge Program Provides Best-in-Class, Customizable Transport Refrigeration Service and Repair

Carrier Transicold customers have a new edge for receiving best-in-class service for their transport refrigeration equipment: the BluEdge™ service platform, which is now fully available from Carrier Transicold’s dealer network across the United States and Canada.

“Maintaining the integrity of the cold chain is more important than ever, and the BluEdge service platform is designed to maximize uptime of truck and trailer refrigeration systems so that food, pharmaceuticals, biologics and other refrigerated goods move efficiently and reliably,” said Stuart Johnson, BluEdge Commercial Lead, Carrier Transicold.


Carrier’s BluEdge service platform offers three tiers of service that provide customers with a flexible range of options, adding augmented capabilities when integrated with Carrier Transicold’s eSolutions™ monitoring system. 

Tier Offerings:

Core – Supplements the original equipment factory warranty with extended coverages for major components, the entire system or a more customized approach based on customer preferences.

Enhance – Provides scheduled preventive maintenance inspections with proactive replacement of parts such as belts, starters and alternators.

Elite – Protects through extended warranties plus preventive maintenance services resulting in the ultimate worry-free program for customers who demand the highest level of service, uptime and fiscal certainty. 

All three BluEdge tiers offer parts pricing protection, expert diagnostics and repairs by factory-trained technicians at more than 180 Carrier Transicold dealer locations coast-to-coast. Depending on the tier selected, customers may add certain optional features, such as overtime and call-out coverages for emergency repairs, proactive inspections and centralized billing.

For fleets that use Carrier Transicold’s cloud-based eSolutions remote monitoring system, the BluEdge platform adds enhanced benefits not previously available thanks to the eSolutions system’s ability to monitor and analyze refrigeration unit equipment operation, in addition to logging temperatures and geographic information.

“When this diagnostic information is integrated with BluEdge service packages, dealers can proactively identify maintenance issues before they become problems for a fleet, which helps maximize uptime,” explained Johnson. “Additionally, fleets can receive comprehensive access to their equipment service and repair data through the cloud, and they receive savings up to 10% on their BluEdge coverages.”

For information on current BluEdge promotional pricing and guidance on selecting BluEdge service tiers and options, turn to the experts in Carrier Transicold’s North America dealer network.

Back to eFLASH 9/08/21 summary