Woodfin Your Home TeamHVAC Services in Richmond

Very efficient and knowledgeable

Had a problem immediate after install. Loose wiring from factory and burned out a capacitor

The Woodfin team is polite, knowledgeable, listens to customer and meets there request. Does not try to bait and switch.

N/a

Very pleased with the service/treatment received from Woodfin.

The AC went out when my husband was in the hospital in the middle of summer. Woodfun took care of us quickly and efficiently and we were grateful that they took such good care of us.

The employees are friendly, helpful, and efficient.

They are very polite and made sure to be economical

Great workers and great company

The Woodfin Team were very professional and installed our new HVAC system with ease. Alway superior customer service and care for their customers!!! Woodfin is alway my go-to for anything heating and cooling!

Even corrected an installation problem by FHFUR after two attempts

Answered my questions. took time to show features and "how to".

Needed to come back on at least two occasions to correct errors in installation and setup of the system. One allowed a leak of my humidifier from attic to first floor. Not good. Also did not recommend a better heat pump from Mitsubishi which would have helped achieve heating in the extreme temperatures we saw this winter without utilizing my backup gas furnace and propane tank.

Woodfin has always done good service for us.

Prompt and court

As always, the Woodfin Team did an excellent job. The care and superior customer service is what sets them apart from other companies.

As usual, we are pleased to have Woodfin replace our HVAC systems.

All work was performed with great care. I expected no less from Woodfin.

Woodfin is remarkable. Always on time, staff is always professional, happy, personable \- I will never use another dealer for any little thing I need done.

Woodfin has services our heat pump and air handler for many years and always provide outstanding service. When it was time to replace our current system, we chose them because of this as well as the reasonable price. Everything about the installation was above and beyond our expectations. We highly recommend Woodfin.

Thank you!

The team was on time, courteous, cleaned up and made sure I understood how my system worked

Woodfin replaced my old Heat Pump in my 1950s home. The attic unit sits above a whole house fan and they did a great job positioning it above the fan housing. The new wiring and drain hose were custom\-fitted to my attic. Techs cut and installed a new return with minimal dust in our dining room ceiling. The outside unit has a smaller footprint and they were careful to build a level base. Their lead tech patiently explained the new Wi\-Fi\-enabled wall control unit to me and my wife. Overall very professional work!

Very good

Considerate competent professionals installed the new furnace. A pleasure to work with.

Would highly recommend Woodfin. Professional install, good advice and left everywhere spotlessly clean afterwards

Great job.

Great installation team!

Very satisfied!

The team leader as rest of his team were competent, friendly and efficient. The clean\-up after installation is much appreciated.

They know their job

Very nice units

The installation team was very professional, capable, efficient and courteous.

Great job; Carrier is an great name and seems to be a very dependable HVAC.

Provide outstanding service and take pride in their work

Arrived on time, removed and disposed old system, installed new system, cleaned up all in one day. All the technicians were friendly and professional.

Completely turnkey experience! The customer experience was top notch at every touch point throughout the process.

Top Notch. Tad on the pricey side but you pay for customer experience, response time and professionalism which I would pay all day long in today's day and age of lack of labor, lack of response, etc. Kudos to Woodfin

They were efficient, spent the day swapping out our air handler, installing our new heat pump and cleaned up when they were done. They were so friendly and kind, and helped me set up the thermostat/showed me how to use it before leaving. It was a very hot day when they installed, and the whole team had great attitudes. Jeremy and his team were the best and I highly recommend them to anyone interested in upgrading their system!

Always kept me in the loop. I was told what was going on and when to expect the job to be done.

The install was done with care for our home and exceptional professionalism

They were very good.

Excellent Customer Service and Installation

They did a great job!!

Both departments from Josh, the sales person to Keith and the rest of his crew who installed my new heat pump were extremely professional, knowledgeable and capable.

The gentlemen did a wonderful job! In and out in less than 6 hours. Cleaned up and showed me how everything works. Thanks to you Woodfin!

Technicians were knowledgeable, on time and friendly. They cleaned up when they were finished and even reset our fire logs.

Woodfin did a great job installing the system.

They did a great job!

Expert the best ever

Very professional team. Answered all of my questions, and described the work they would do. The install looks clear and uncluttered and easy to maintain in the future. Went the extra steps to ensure that the outside unit was off the ground sufficiently and that surrounding vegetation was trimmed back. Did great prep/post work to make sure that our home was clean.

Decided to proactively replace my 13 yr old HVAC system. Chose Woodfin because of their personal letter and the variety of financing options. William Davis was a true professional and made it easy to choose Woodfin. The techs who installed it were courteous, timely, and professional as well. Very happy with the process and remember, you get what you pay for and prices only go up!!

Excellent service

Unit broke 5 days after installation. Been nervous ever since.

Excellent from sales to installation

They were wonderful and worked hard to get the system going and the rooms cooling correctly.

Josh coordinated the work and the on site technicians were on time, professional. polite, performed their work quickly and cleaned up their work areas before they left. We are very pleased, start to finish with Woodfin.

Erich was very knowledgeable \& patient explaining everything to me after the installation of my new unit.

Thermostat did not work as we wanted so chose another

Excellent unit. Efficient installation.

I have been a Woodfin Customer for over 19 Years. First, I have found them to be honest and trustworthy. They have always been on time, performed high quality work and have the most up to date technology. They have always been Friendly, Courteous, Friendly, and Knowledgeable. I have Numerous Serious and Life\-Threatening Illnesses to Include Cardiac Issues. I have been in and out of the Hospital many times over. to include Several Admissions to ICU. This Past Friday, I was discharged after a 2 Day Admission from having a Double Cardiac Ablation. Upon entering My Home, the Inside Temperature was in the 90's. It was Very Suffocating, and My Heat Pump was Blowing Warm Air. I Immediately Called Woodfin, I explained My Situation, along with My Health Issues, and that I had just returned Home from a 2 Day Hospital Stay, having had a Cardiac Surgical Procedure. The Phone Rep was Very Professional, Understanding, and Empathetic. She said that she would get a Tech to My Home ASAP. While she did not have an ETA, she said it would be as soon as they Possibly Could. In just under 3 years of My Call a HVAC Technician arrived, Dylan Thompson. Like all Woodfin Employees I have dealt with over the years Dylan was Very Knowledgeable, Friendly, and Understanding. Dylan spent several hours trying to get my System back up and running. Unfortunately, My Heat pump is 17 Plus Years Old and has seen its better days. Therefore, to My Dismay My Unit has to be replaced. Really not what I needed at this point in My Life, but it is what it is. While this will obviously take some time for the replacement, Dylan told me that a Woodfin Rep would be at My Home by 7:30 AM the Next Morning, Saturday, with a Couple of Window AC Units to provide me with Cooling until Replacement can be done. Dylan went above and beyond even attempting to get the Portable AC Units delivered that afternoon. However, it was after 6PM on a Friday and the Rep had to go out and purchase additional Portable units. A little after 7AM Saturday Morning, My Phone rings and it was a Woodfin Rep, Daren Lancaster. Daren advised Me that he was enroute to My home with 2 Portable AC Units to Provide Me with Some Cooling Relief. Daren arrived at My Home a Little After 7:20AM. Daren was again Friendly, Knowledgeable, and Professional. Daren was also Very Empathic about My Medical Issues and Needs. He was Very Apologetic about not being able to make it the evening before, but he ensured that I was First on his Schedule Saturday Morning. I want to Give Big Kudos to Woodfin, The Home Team. Woodfin Undoubtedly Cares about Their Customers. Woodfin also ensures that their Customers with Serious Health Issues are placed at Number One Top Priority for Service. With My being 2 Days Post Double Cardiac Ablation, Congestive Heart Failure, Asthma, along with Still recovering from Cellulitis which placed me in the Hospital for 3 days just a Week Prior to the Ablation. If it were not for Woodfin's Quick Service getting me those 2 Portable AC Units, I would have very very likely had to be Hospitalized Yet Again. Since My Current Heat Pump was Approximately 17 Years Old and the Compressor had gone it was time to replace the system. Typical Lifespan for Heat Pumps is 10\-12 Years. Considering I got an additional 5\-7 Years of service from this Unit was a Blessing. I believe the Only reason I was able to get these additional 5\-7 Years of Service was because not only did Woodfin install this Unit approximately 17 Years Ago, but I also Used Woodfin Twice Yearly to Conduct both the Summer and Winter Maintenance on the Unit for the Entire 17 Years. Woodfin fully handled everything for Me and approximately 10 Days Latter they had Install Crews at My Home with the New Equipment. The Installation Crews were Very Professional and Knowledgeable. In a day and a half time span they Ripped Out My Old System and Installed My New System. They removed the 2 Window AC Units that had lent Me as well as Placed My Window Screens Back into My 2 Windows. They Left Absolutely No Mess Whatsoever in doing this Large Job. They also Fully Answered all My Questions, as well as Showed Concern and Empathy over My Numerous Serious Health Issues. I will obviously use Woodfin to Complete both the Summer and Winter Maintenance on this new Unit as Well, Knowing that it is in Very Good Hands. I have been Using Woodfin for close to 20 Years Now for My Home which was Built in 2002. I Not only use Woodfin for My HVAC Needs, but I also Use Woodfin for My Plumbing and Electrical Needs as Well. I would Never Ever Consider using any other Company. Woodfin by Far is Your Home Team and I Would and Have Highly Recommended Them to Anyone. Thank You Woodfin, You are Undoubtedly My Home Team. Philip Childress

We have used Woodfin for over 30 years. We have never had a bad experience with Woodfin. The mini split installation went well and all the techs were meticulous with the installation and they were very polite. So far the system is working great. The real test will be when the cold winds of winter comes.

Professional, delivered on time as agreed. Not the cheapest but you get great service

We are very pleased with the speed with which our new system was installed, the quality of the service provided, and the knowledge and friendliness of the personnel.

Thank you for the exceptional job of the installation of our new AC system. Their professionalism, expertise, and attention to detail were truly remarkable. Their thorough understanding of the equipment, and meticulous workmanship ensured that the installation went smoothly and efficiently.

Tean Woodfin, William, Alex and Chris, removed our old heating and A/C system and installed a new one in two days. Due to an unexpected delay William brought and installed two A/C window units for us to use during the 90 plus degree heat. We stayed cool during the complete install of our new system. Thanks Woodfin Team for a job well done.

I have used Woodfin for a number of years with excellent results.

I have been using Woodfin for years for service and oil deliveries . When it was time to replace my existing system , they presented a contract price that I found to be exactly what I needed at a reasonable price. All employees that were involved in this replacement system were knowable. They arrived at scheduled date and time . I plan on using Woodfin as long as I own a home.

Installation, preparation, and finishing up of install was excellent.

Woodfin did an excellent job installing our new AC unit.

EXCELLENT INSTALL, SERVICE AND CLEAN UP BY BOTH TECHS. ACTUALLY, I ONLY USE WOODFIN FOR MY HOUSEHOLD NEEDS, PLUMBING, A/C, ETC. SO I RATE THEM A 10!!!!!!

The installation team was very professional and competent. The installation to replace my older system went smoothly and was completed on schedule.

WE have no complaints

Met all my expectations

Woodfin are truly very experienced and demonstrated expertise in installing the the new 2\-stage Carrier HVAC unit. It took 2 days to complete the installation. The work was completed as indicated in our discussion. They very neat and respectful and keep us up to date during the entire process. I would highly recommend without any reservation at all. Very happy customers!

All went as scheduled and communication was excellent

Very qualified

Woodfin did a 1st class installation job on our Carrier mini split!

Installation of new HVAC system was flawless.

No comments

They were very professional, and timely. I would absolutely recommend them to friends and family!

We had our 21 year old downstairs system replaced instead of trying to limp it along one more summer. I had 3 companies come by to give quotes. One small independent dealer looked good but added 3.5% to the price if you used a credit card and had no financing option. One large local company gave me incorrect info concerning where competitors units were built and incorrect info regarding county codes. Woodfin wasn't the cheapest and they did seem to know what they were doing. The AC quit running after 2 days and the sales rep knew that it was a drain issue. The service tech showed up about 2 hours after I called and verified that a stopped drain set off a safety switch. He cleared and drain and things started right up.

William Davis, the salesman with Woodfin is excellent. I asked for the most experienced person. He definitely knows his stuff.

Professional and friendly

Everyone involved was very courteous and professional. Very knowledgeable.

To date they live up to their word!

Install went great and answered any questions I had.

Service after the sale could've been better by our sales rep.

I am very pleased with the Carrier products that were installed. The technicians who installed the products were skillful, friendly, willing to answer questions, and very professional.

Great job done.

Very knowledgeable, professional and responsive company to work with.

Have used Woodfin for many years

The team it would have been dead a great job and worked hard to get my HVAC system installed during a very cold week in December. They were easy to get in touch with and answered my questions quickly and concisely.

We have been Woodfin customers for years and they have always been very professional, helpful and understanding to my needs. I also have a carrier A/C \- Heatpump and so far it is working great with no issues.

Kind and Courteous

Great experience, prompt, professional and with strong follow through. I would recommend to friends and family.

Unit runs way less and more quite than 14 year old unit.

Our experience with Woodfin and the gentlemen who provided the service (Jim and AJ) was phenomenal. They were professional at all times and cordial. They provided stellar service with minimal disruption to our daily routine. I was also very pleased at how quickly Woodfin was able to assist in replacing our unit, as we have an infant and the weather was getting rapidly cooler.

Woodfin techs are experienced, accommodating, careful, resourceful, and versatile

Great people and great service

Top of the line from assessment through installation and training

Especially appreciated the way the team communicated with us about how much time it would take, where they needed access, and so on. Time will tell if the new system provides the cost savings we're hoping for. The install was done quickly and cleanly. All we could ask.

Overall awesome experience

The crew was very professional, personable and knowledgeable. They kept us informed through every step of the installation. They temporarily installed a window AC unit to help keep the bedroom cool while the whole\-house system was being replaced.

Woodfin had ALWAYS been a great place to deal with. Great people!!!

Friendly office staff, knowledgable sales team, and courteous and skilled installers.

They did exactly what they said they would do. We have been very pleased.

All first class service

My sale and service person was professional, and knowledgeable. They answered and explain as best they could. To sum my Q\&A session they made it make sense to me. As a customer I may not have all they knowledge with the repairs and what's best but they both MADE IT MAKE SENSE TO ME. And I respect that from my saleman to installer. Thanks Woofin

I am a new customer and will certainly use them in the future.

Could not have been happier with the service team and the installation. Kevin Sr. and his son Kevin are the best \- Excellent. I would highly recommend Woodfin and this team.

Very satisfied although touch screen thermostat is a bit squirrely to change temps. Also could skip "Carrier" screen coming up every time I adjust the temp.

Fast, trouble\-free installation

The Woodfin team did a great job installing our new system. They had a large team here to ensure all components of the install were executed properly.

Work was done efficiently and correctly to this point. System working well and home feels much better, oh and the electric bill has decreased.

The Comfort Advisor did a superb job determining what system was best suited for our needs and laid out the entire process and materials required. The installation team was prepared and ready to do the job. They were knowledgeable, courteous, kept the workspace clean and removed all trash each day. The team leader Jesse Arsenault kept us advised each day of the job progress. Very pleased with the outcome.

I have dealt with Woodfin for years. I have complete confidence in them.

Very nice, friendly installers. Efficient and professional.

Excellent service.

The crew was on time, professional and did an excellent job \& cleanup.

Woodfin was great. They installed my new minisplit with no hassle. Figured out that a bush needed to come out for the placement of the outside unit. The guys dug the plant up, put the dirt back in place and placed the unit very nicely in the space. I am so enjoying the unit. The room feels great!

Was So Tired of high energy bills and a crappy hvac system...hired woodfin to gut the whole hvac system and install quality equipment and new duck work and electrical....couldnt be more happier with the whole process and the quality of work of the install by awesome technicians...so nice to have a comfortable home and worry free hvac systems

Pleasure working with Daren in Sales and Alexand his crew during install.

All Good

Woodfin has been my go to company my adult life. They have never disappointed me in anyway.

Excellent installation by very friendly people who went out of their way to show me the different functions of the new system.

The Woodfin Team Handled our project with professionalism and personal care from start to finish. We look to Woodfin for all of our heating, cooling, plumbing and electrical needs.

The Woodfin team did a great job removing and replacing the heat pump and in cleaning up afterward. They arrived on time and were friendly and professional.

Top notch, from sales to installation and customer service

I had no idea that two technicians could remove and install a completely new Carrier so fast. Work was completed and the work area was cleaned to the max.

Great experience from sales to install.

Very dependable