Richards Air Conditioning CoHVAC Services in Falls Church
Richards Air Conditioning Co specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Falls Church and the surrounding areas, we deliver reliable, certified HVAC solutions to meet your home's needs. As your local Carrier Factory Authorized Dealer, your satisfaction is our number one priority. That's why we stand behind our work with a 100% satisfaction guarantee. Equipped with NATE-certified technicians, we strive to exceed your expectations, whether performing routine maintenance or installing a new Carrier heating and cooling system.
Experience and Certifications
Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guaranteed.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Richards Air Conditioning Co
Trusted HVAC Professional in Falls Church
Leave a ReviewCarrier.com Reviews
4.94 out of 5(141 reviews)
Richard's AC of Falls Church VA
Highly recommend. Great people and great product
FRANK
-
June 17, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Consistently offers better price than competition, coupled with excellent service
Thank you
LUBOMIR
-
May 22, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Nice people but a frustrating experience
Everyone who came to my house from Richards was nice, but there were aspects of the process that were disappointing. 1. The person who gave me the proposal was patient, came across as very knowledgeable, and generally explained everything clearly and well; however, he did not tell me that the lower cost air conditioner I decided to purchase would be significantly noisier than my mid range air conditioner that was 20 years old. Had I known that, I would not have purchased it. 2. My county requires going through an inspection and permitting process for new HVAC systems. Richards struggled to manage this even though many of their customers are in this county. I had to make several follow up calls to Richards and the county (not supposed to be my responsibility) to get it all resolved, and go through 2 different initial inspections because they were not both correctly grouped under one request + 1 additional because of a problem with the air conditioner (described below). Again, the person at Richards handling this was nice, but often hard to reach and it took over 2 months to work through all this and meant arranging my work schedule a few times to be able to be present. 3. There was a defect with the air conditioner fan blade, making it vibrate loudly and appear to be in danger of coming loose. The initial person who installed it just put in wedges in several places around the outer grill and said that was all it needed. But when summer came, we realized that was not the proper solution. There was clearly something wrong with the air conditioner. I asked Richards to check it, and the person who came said it was a defective fan blade and got it replaced. I definitely appreciated that and the replacement part has worked much better. But a replacement should have been ordered from the very beginning rather than trying to jimmy a fix on a new air conditioner. Even with the new fan blade, as noted above, the air conditioner is much louder than my previous one.
CHRISITNA
-
May 14, 2025
Verified Purchase
Expertise:
3
Solve Problems:
3
Service:
3
Love Richards in Falls Church.
my carrier is doing great
REBECCA
-
April 29, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Happy Customer.
This was the second time I used Richards and will continue to use and recommend you. Every single person that I spoke with or came to the house was professional, knowledgeable and very pleasant.
MARLYN
-
April 22, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New AC - Very Pleased
Richards is a class act. They treated my house with respect and did a great job with the install.
ERIC
-
April 18, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Good Service Provider for Furnace and A/C
Richard's does a good job. They installed my previous furnace and A/C compressor nearly 30 years ago and we have had a maintenance agreement with them ever since.
BILL
-
April 16, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Dealer great; Carrier, not so great
Richards supported its customer but with little useful support from Carrier. So Richards gets a high rating; Carrier would get a low one on Expertise and Solve Problems if I could rate them. The initial system didn't function properly due to a software fault and Carrier was of little help. Richard's solved the issue by replacing the HP unit, a wasteful and unnecessary effort. Carrier doesn't really want to support or deal with customers and uses dealers as a barrier between them and customers. Our new Carrier HP is quite comfortable and a great improvement over our previous system. But it does have minor flaws that I've found work-arounds for. Carrier could make their product even better if there was a way for customers to communicate with them.
JIM
-
April 16, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Richard’s is always top flight!
Richard’s consistently provides outstanding service with great personnel!
BRET
-
April 15, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Smooth Install
Pleasure to work with.
MARK
-
April 15, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Richards Air Conditioning, Co - Excellent Service
Very happy with Richard's service.
allen
-
April 03, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Excellent instillation and operation.
Our system has been working very well, I will schedule a semi annual service call soon.
JOHN
-
April 02, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Great Customer Service
Delivers what you need at a fair price.
JIM
-
March 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Another great installation job by Richards
Another great installation job by Richards
DON
-
March 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Good communications, quick service, and a big improvement with the new unit
Our inside unit failed and needed replacement. The install went flawlessly, done quickly and a solid install. Fixed a long standing problem with access to the filter that the old unit had. The dealer provided a range of devices with different efficiency ratings and made the choice clear.
RICHARD
-
March 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New installation
Very reliable
ISHMAIL
-
March 05, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Stellar Dealer
Richards HVAC has been our HVAC company for ~30 years. They are honest, talented, reasonably priced, and reliable. Wrt the Carrier unit purchased, the price was fair, installation went well, and thankfully, we've had no problems with the unit. We have an annual service contract on the unit with Richards HVAC, which should take care of any issues downstream if they arise.
ALAN
-
March 05, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Great Service, Great Pricing
Charged thousands of dollars less than some of the commercial companies quoted. Timely, professional, and friendly.
GEOGG
-
March 05, 2025
Verified Purchase
Expertise:
5
410a
Thankful for new 410a system install to avoid the propane refrigerant system at new years deadline. 10 year warranty on parts.
RICHARD
-
October 16, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good Experience from quote to install
Good experience. Quote was accurate and no surprises/change orders during construction
Paul
-
March 20, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Richards Air Conditioning Review
Richards is a terrific company, and the crew who installed my new HVAC system was very professional, competent, and considerate. I have used Richards for years, and will continue to do so.
CRAIG
-
February 14, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and value
Very glad I came to Carrier's site and found Richards Air Conditioning for replacement of my old Carrier system. Everything from the estimate to installation was handled well. The price was fair and better value than a quote I received from a non\-Carrier dealer. Very satisfied and will continue to use their services.
ERIC
-
January 17, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
..
..
DOROTHY
-
December 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richard’s AC Co.
The epitome of professionalism, an all around great experience.
DAVID
-
November 29, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
3
Thankful that I approached them after my friend recommended
They were knowledgeable and nice to work with ??
SRINIVAS
-
November 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Considerate and Efficient Crew
The four\-man crew worked diligently to remove the old furnace, AC, and compressor units and install the new units. They took care of protecting the carpet and floors as they entered the home with all the parts. When installation was completely the team ensured that the unit worked for cooling and heating, and that we were satisfied with the work.
ADOLF
-
October 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards Heating & AC = A+++
Everyone at Richards Heating and Air Conditioning Company, Inc. are professional and friendly. Their knowledge and expertise is exceptional. They communicated throughout the process which was very much appreciated. I've used Richards in the past and did my due diligence to make sure they were still the reliable and honest company for my air conditioner replacement. Great job everyone and thank you!
DIANE
-
October 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Terrific Air Conditioning Replacement Experience
Timely, expert air conditioner compressor and coil replacement. The job was completed in the predicted time frame and at a very competitive price.
RICHARD
-
September 28, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent customer service, install team and quality control.
The team at Richards A/C are consummate professionals from the first call to the completion of install. There was even a problem with my unit when they went to pick up from the dealer and they would not accept it as it was damaged. They had an immediate solution and the install proceeded as planned. Thank you.
BILL
-
September 12, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
As usual, excellent service from Richards
As usual, excellent service from Richards. Prompt, professional, courteous.
DENNIS
-
September 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and intallation.
Excellent service and installation crew.
MARY
-
August 28, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Everything went without a hitch
No complaints
JEFFREY
-
August 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
5/5
Very professional service.
CARIANNE
-
August 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New unit install
They always show up on time, fix or install without issues. And clean up afterwards
ROBERT
-
August 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Solid HVAC installer
Solid HVAC installer
christopher
-
July 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Great Experience with Richards
Great experience, on time and per estimates.
MARK
-
June 26, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good experience
Good service
ANDERS
-
June 20, 2023
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
Highly recommend Richards & Carrier
Very professional, troubleshooting skills (replacing another manufacturer's different size coils with Carrier), scheduling and install finished faster than expected, answered questions clearly.
NICOLE
-
June 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company & techs
Using Richards since 1987. Good reliable dealer
ROBERT
-
June 09, 2023
Verified Purchase
Richard's provides us with great service.
I have used the services of Richard's for 3 decades. Recently they went above and beyond helping us with an install of a completely new and up\-to\-date system.
JUDY
-
May 29, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Installation
Outstanding and professional install at a great price!
BILL
-
May 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier System Selection & Installation
We received professional service throughout the system selection and installation process. The technicians were knowledgeable and thoughtful, the communication about timing/process was clear, and the job was completed on time.
JEFF
-
May 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very helpful
Everyone was great to work with
JEFF
-
April 27, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Installation of HVAC System
I am always impressed with the service and professionalism of Richards.
ROBERT
-
March 26, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Top Quality
Excellent from beginning to completion. Highly recommend.
SCOTT
-
March 16, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richard’s Heating and Air Conditioning
Very pleased with every aspect of service.
MARILYN
-
March 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards A/C
The personnel at Richards have always been helpful and understanding. During their latest visit, Tony led the installation of a new A/C. He is an excellent representative for the company.
JULIO
-
March 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards HVAC furnace replacement and installation
Richard Smith came out to the house to troubleshoot and fix the problems. Very attentive and patient.
LINDA
-
February 08, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
HVAC Installation
Professional installation of my HVAC system
MIKE
-
January 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace replacement
Very professional, fast, thorough and clean onsite installation of new furnace as well as removal of old furnace.
DANIEL
-
January 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Timely !!
Very responsive in getting a replacement furnace and installed with approaching single\-digit weather.
KEN
-
January 04, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service and very responsive.
Richard's provides excellent service and a good value.
BRYAN
-
January 04, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Wonderful experience
Richards was prompt and efficient. Their quote to replace our furnace was fair and well presented. The technicians were both talented and pleasant to work with. I recommend them highly.
JULIA
-
December 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service. On time. Efficient and knowledgeable
Have used Richards for many years. Technician was on time and very efficient with install of new equipment.
JOEL
-
October 04, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation Rating - A/C & Gas furnace
Met all my expectations in a timely and professional manner on replacement of my heating and air conditioning needs.
JERRY
-
September 28, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New installation
Great Service!
ROBERT
-
September 23, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Professional and Efficient
Richards replaced our AC unit in less than 1/2 day. They were very clean and professional.
CURT
-
August 24, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Install ac and heater
Installation team was professional and efficient. Nanswered all my questions.
KEN
-
August 13, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Honest and Knowledgeable
Willingness to send a second technician for an opinion without charging me. Willingness to inform and educate me about my choices. Overall, great experience.
FATEMA
-
August 04, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome Company
Awesome company from top to bottom, you couldn't ask for better.
HERBERT
-
July 31, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent HVAC Provider
Quick response. Cleaned up after their work. Diagnosed problem first visit.
CRAIG
-
July 27, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding Service
We've been with Richards nearly 40 years. The service is excellent and the technicans are very experinced and knowledgable.
NEIL
-
July 15, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation Job - Returning customer
Highly professional, excellent installation job.
LINCOLN
-
June 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards Air Condition Team did a fantastic job installing our Heat Pump
Henry and his Richards Team did an excellent Job installing our heat pump. They were well\-trained, courteous and professional and left the working space immaculate. I would recommend this team to anyone needing a new heat pump. Thanks, John Smith and Henry and team. Gary Lee The heater module was not available but they will return to install it when available. I would highly recomend this product and this snstallation team to anyone needing a new heat pump.
GARY
-
June 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New AC Unit
Great service\- Only issue was my grass was damaged when they removed the unit and left it on my grass all day and the heat killed the grass
DOUG
-
June 22, 2022
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Yes. We have used Richards for over 20 years, and my parents before me . Expert installation, pleasant to work with, the main office and workers . Print on time and reliable for future needs
Highly recommended
MICHELLE
-
June 09, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service
Great service
STEFAN
-
June 03, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace and Air Conditioner Purchase and Installation
All equipment was readily available (no waiting), the installers were on time, possessed the necessary skills and were very knowledgable.
ROGER
-
May 17, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A Long-Standing Record of Perfect Service
I've been using Richards for all my A/C needs since the 1970's, and they've been perfect every time.
CHRIS
-
May 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
AC Install
The installation of roof mounted condenser and the indoor cooling coils went without problems.
ALAN
-
May 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
First Rate HVAC System Installation
Professional technicians who were knowledgeable, friendly experts
TERRY
-
May 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and knowledgeable service personnel
Polite,did their job and explained things as they went alond
BETTY
-
May 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Install gas furnace
Installation went very well.
CORBIN
-
April 27, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards AC Delivered High Quality, High Touch Support Through HVAC Buying Process
John Smith and team at Richards Air Conditioning gave us best support (of 5 vendors) through our HVAC product education and selection process, competitive pricing, and excellent service throughout installation. We needed a hot water heater immediately and they got that installed within two days. We had time to wait for the furnace we wanted to get to them, and they installed it and AC unit, along with moving existing heat pump, creating an excellent installation inside the house and external units. Cleaned up several errors from prior contractors so now we have complete HVAC systems we expect to take us next 20 years.
BOB
-
April 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Honest, Fair pricing and great customer service
I switched from my old service contract to Richards after one phone conversation. They will not try to up sell you or sell you something that you do not need. Worth the extra money on the service contract and had a new AC installed. Professional and friendly techs.
MELODY
-
April 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service for a great price
The Richards' staff were professional, courteous and showed up on time. They had the best quote. 2k below other competitors. Excellent service for a great price.
INGAR
-
April 02, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very satisfactory
New system was installed in speedy manner.
SHEILA
-
March 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Absolutely
The installer was on time, professional and the installation of my Gas Furnace went very well.
ZARI
-
March 08, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Extremely satisfied
Richards was very professional and the work performed was excellent. I was very impressed with the three gentleman that performed the work.
JOHN
-
March 03, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service by Richards--they've earned my business
Richards responded promptly to my call for service, quickly diagnosed the issue, and provided prompt and reasonable proposals for a quick furnace replacement. New furnace was professionally installed within 3 days and working great.
KEN
-
February 12, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Very pleased with the service.
LINDY
-
February 09, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Heat pump compressor replacement
Outstanding \- and professional\- service... from initial contact through installation !!!
CHUCK
-
February 09, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Knowledgeable and excellent service. These are old\-fashioned professionals of the kind that seem increasingly rare these days.
NICHOLAS
-
January 31, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience would recommend to friends and family
Had a wonderful experience with Richards Air Conditioning staff from receptionist to John the manager to all the staff onsite who install the new furnace. Super professional, responsive and caring. They all went out of their way to get heat back to my family during one of coldest week. Thank you so much for a reliable and no stress experience.
KAIKHAM
-
January 15, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Bryant furnace installation.
The chief of the crew, Henry, explained his progress\-\-with great courtesy and clarity\-\-halfway through installation and again at the conclusion. The furnace was a tight fit, but the entire process went extremely well. We couldn't be happier with Richards.
JOEL
-
December 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrie HVAC Installation
installation team was efficient and courteous.
BOB
-
October 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fully satisfied
Long time customer of Richards
PATRICK
-
October 11, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Great customer service & products
As a REALTOR, they have been a go to referral to my clients \& friends. Responsive, reasonably priced quality products \& great customer service.
BILL
-
September 14, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Our experience with Richard’s AC
They showed up when they said, provide options, answered questions very fully, and gave us a refund when they realized they provided a less expensive component.
PAUL
-
September 04, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Another great job and price from Richard's
Second time I have used Richards for my HVAC system and again we had great service at a great price.
TOM
-
September 02, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Did a great job
RAVINDA
-
August 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation of ac unit
Excellent. Professional.
JOANN
-
July 17, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good friendly HVAC installing technician
Three installing technicians Rishi, Adelmo and Farmer were very good and friendly. Looks good so far.
KASHINATH
-
July 15, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Great to work with, always professional
Great company, didn't waste my time with inflated quotes to proceed back and forth with negotiation as other companies did. Gave me a great quote right away which made it easy to proceed with calling Richards. I have used Richards for over 25 years for Air conditioner, furnace, in house humidifier; first rate company. Tried calling a competitor who is linked to Costco for a quote, what a mistake. The AC was installed in one day, 7 days after I signed the contract. Outstanding.
WILLIAM
-
July 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Compressor and Evaporator Install
Install team did a fine job. Courteous despite a hot and humid day
BOB
-
July 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good service
Very efficient, hard working and answered I had, very accommodating and friendly.
MARY
-
July 02, 2021
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
Great outfit to work with.
Installation crew was on\-time, very clean and professional.
ANGELOS
-
July 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding Customer Service
Richards has ensured my HVAC requirements for over 10 years. I will not deal with any other firm. Every aspect of their organization from service techs to upper management is devoted to providing outstanding customer service to its clients.
KEN
-
June 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great customer service, quick and efficient!
When the representative came on the initial call, he assessed the problem and thoroughly explained the issue in language we could understand. He provided options and provided honest explanations of the pros and cons of each. The technicians who installed it were on time and efficient.
ELLEN
-
June 15, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
The best Carrier I have worked with, highly recommended
LAILA
-
June 15, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Wonderful people.
AKMAL
-
June 02, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of AC equipment.
Overall an excellent experience. Reasonable cost and smooth installation process.
KAY
-
May 28, 2021
Verified Purchase
Expertise:
5
Falls church HVAC replacement
Best price and response for AC replacement
MICHAEL
-
May 27, 2021
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
System Installation
Richard's did a great job with installing a replacement system, very professional.
TOM
-
May 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
HVAC replacement
Great experience from start to finish. Straight forward no pressure quote, scheduled installation when it worked for me, and were friendly throughout the installation. Highly recommend
STEVE
-
May 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quality work at a reasonable price...
Since the Pandemic started we've only supported small, local, family owned businesses. Richard's has been serving our heating \& cooling needs for over 20 yrs.
PHIL
-
May 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Great Team
super pleased with the team that installed HVAC \- efficient and professional
CATHERINE
-
May 13, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Highly recommend
Painless and perfect install
JACK
-
May 06, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent
LYNN
-
May 04, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service from a long standing local business
Very happy with price, installation and new air conditioner
JOSEPH
-
April 24, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Install and Happy!
Had several quotes done and Richards Heating and Air Conditioning offered the best price. Was very happy with their service and the install.
ERIC
-
April 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Exceptional Experience
Great price, amazing service, extensive installation work and cleanup done in one day!
BRENDA
-
April 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional and responsive
The experience with this dealer was very good from start to finish. A professional proposal estimate was provided upon inquiry to include specific details about the product, follow up was timely, response to my questions was timely and informative, and the installation crew was super knowledgeable and professional.
NADA
-
April 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Customer since 1982. Never even considered another firm.
Highly rated by WDC Consumer Checkbook, others and myself as long time client. Nothing but the best service of anyone I've used around the home. Can't say that for any electricians, plumbers, etc. we've employed over 40 years in the WDC area.
MIKE
-
March 28, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Highly Recommend
Satisfied with quality of service and competitive price. Impressed with the professionalism of the representatives and installers.
PETER
-
March 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service at a competitive price!
The owner of the company was very responsive and knowledgeable. The installation crew was also professional and efficient. The owner followed up week later after the installation to check how system was working. Very happy with the company and service they provided.
REGINA
-
February 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New heating unit
The individuals were very professional and knowledgeable on the equipment that they installed. Thank you...
PATRICIA
-
February 02, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience
Great experience.
TRAVIS
-
December 26, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good experience
Overall good experience.
LESLIE
-
December 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards
They took care of us. It was a very difficult installation, and they did high quality work at a reasonable price.
RICK
-
December 10, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
RICHARDS - OUTSTANDING TEAM
An excellent experence, from top to bottom. John Smith and the team of installers all were top rate in coordinating with roofers, obtaining crane, installation and keeping this customer informed and answering questions throughout the process.
LARRY
-
December 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Highly recommended installer and exceptional service!
We cannot recommend Richards Heating \& Air enough. They are highly professional, skilled and do an incredible job. Very pleased.
MICHAEL
-
December 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Heat pump and air handler replacement
Professional and timely.
MIKE
-
November 17, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience
The installation of our new furnace was efficiently performed. Richards' employees Adelmo and Henry were polite and answered all of our questions. They took care to protect the wooden floors and left the house as clean as when they entered. I am very pleased overall with the new furnace and the cost was reasonable too. I highly recommend Richards.
BILL
-
November 16, 2020
Verified Purchase
Expertise:
5
Service review
Good professional job
ASAD
-
November 10, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Richards Heating and Air Conditioning
We have benefitted from Richards service for thirty years. Their service has always been first rate, with timely \- think weather \- response when necessary. Over these years we have had an agreement with Richards for twice yearly service. This year, owing to Covid, my wife and I, and the installation team members were as careful as possible, maintaining social distance, and wearing masks. As always we made sure that our bathroom, also with paper towels available to the team as necessary. Just a personal note \- over most of those years \- one gentleman tech, "Roger," was our "regular." He was a real credit to Richards, always keeping us well advised in advance of air filters best chosen, as well as what services we might anticipate as weather forecasts alerted, and as technology changed.
DOUGLAS
-
October 29, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Product, Excellent Service
I have used Richards Heating \& Air Conditioning for my home climate control needs for almost 30 years. i recently purchased a new heat pump from them and have been very pleased with both the product (a carrier product) and their service and installation. The installation was accomplished with a minimum of disruption to my home and was finished expeditiously. i wholeheartedly recommend this company for you home heating and cooling needs.
ROBERT
-
October 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
My experience with Richards Air Conditioning Co was 100% first class. From the sale to the installation everything was flawless. I highly recommend Richards Air Conditioning Co.
First class all the way...
JAMES
-
October 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding service!
Richards provided outstanding service to our home for the purchase and installation of a new heat pump, air handler, and thermostat. They were responsive, efficient, and courteous.
MICHAEL
-
October 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great customer service and timely install.
The experience from start to finish was very good. The sales person was knowledgeable and helped me understand the difference between systems. The project manager and crew were excellent, timely, professional, respected my home and ensured I had everything I needed to understand my system.
AMBER
-
October 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Done the right way the first time.
Professional installers done right the first tiem. Thanks
PAUL
-
October 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Air conditioner replacement
All went smoothly and reasonably priced
DELIA
-
August 23, 2020
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Richards AC
Competitive price, good service.
HELENE
-
August 22, 2020
Verified Purchase
Expertise:
5
Service:
5
Richards expert install of Carrier Air Conditioner
Very professional service install by Richards Company.
GARRETT
-
July 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Superb service
John Smith, President of Richards Heating and Cooling was outstanding. He answered my numerous questions completely. Throughout the purchase process John Smith was always available, displayed high integrity and was knowledgeable about technical aspects. I am grateful that I got to work with him. His work crew was clearly very competent which gave me confidence in the excellence of the product and the installation. It took them a whole day to dismantle the old system (which was hauled away) and install the new equipment. I am one very pleased customer. I highly recommend McLean Heating and Cooling.
RENUKA
-
July 20, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
They were from the installers to the staff efficient,knowledgeable and also extremely nice.
Great service and great people.
MELISSA
-
July 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Easy and effective
Was very easy to deal with this company and get the job done
AMY
-
July 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Customer Service in Wheaton , MD
Henry had excellent customer service and patience explaining the whole process. In addition to being mindful of safety precautions while accessing my home during this pandemic
ROXANA
-
July 13, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
very satisfied
no additional comments
Pawnee
-
July 23, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New AC and Furnace
Amazing!
JENNIFER
-
September 16, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier Infinity model 24ANB736A installed under buyback program
My Carrier Infinity air conditioner had stopped working after almost nine years since I had it installed brand new. So I called several contractors to get quotes to replace it under Carrier warranty program. Most of contractors gave me very expensive quotes(like replacing whole system). I contacted Richard air conditioner and heating company and I talked to Mr. John Smith. He explained to me how warranty program worked and gave me reasonable and acceptable quote. They sent two guys and they did fantastic job. I would highly recommend Richard AC and heating because they are very honest and professional.
Kosa
-
October 28, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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