Furnace Repair & ServiceBy Pyramid Heating and Cooling

Highly recommend this dealer. They were on time everyday, had everything they needed, were respectful of our home, and did a great job.

No experience

thorough and easy to work with, the techs were great and scheduling easy. slight hiccup with needing to fix something for permits with the city but they come out and resolved it quickly.

They were great

Excellent service

The door to the laundry room where the furnace was installed was reinstalled improperly and I will need to spend part of my day repairing it.

Thank you Pyramid Hearing and Cooling! The wait for my Carrier HVAC took longer than preferable, but that's on Carrier, not Pyramid who was prompt to respond to all of my calls and emails. Installation day went without any hiccups and the job was finished in a day, though just in case, they scheduled a two day install.

Mostly great service from them over the years. Some really good people work there.

Excellent throughout the process.

Excellent service. Very responsive to Excellent service. Very responsive to an issue that occurred during installation.

Courteous, patient, respectful of property and careful of pets, explained well their recommendations and process. From among the installers we requested estimates, Pyramid was the only one that took into account our home's unusual building materials when calculating what sort of system would operate best. They were right: works beautifully!

Excellent service showing up every day on time and very knowledgeable Technicians that went the extra mile for a clean project. Thank you Steven and Ethan.

This company is extremely customer focused. Our consult with Dave Salholm was informative, went over all our options, and helped us make the best decision for us. The process in getting the permit and install appointment was quick. We had our new air conditioning within 10 days of signing the contract. The installers were all professional, took precautions to protect our home while working, leaving everything clean when done! It works great. I highly recommend this company.

I needed an emergency furnace replacement and these guys totally came through.

Pyramid installed a new HVAC system. Their team was extremely knowledgeable and professional. Throughout the process, every Pyramid person was responsive and patient when answering all of my little questions.

Great to work with Pyramid. Competitent and capable installation crew.

I could not have been more pleased with the excellent service from the initial sales call to the installation for the furnace. Every single person I dealt with from the front office to the installer were professional and personable. I highly recommend Pyramid Heating and Cooling.

Excellent service and installation team.

Would recommend

Pyramid was very knowledgeable, friendly, and capable.

Pyramid was a pleasure to work with. Their technicians. office contact and salesman were professional, acommodating and respectful. . I recommend them for their work and expertise.

Work was done well!! Service technicians we great!

Great service attitude, and terrific people in every department.

Work was done in estimated time frame and personnel were very capable, friendly and informative.

Contacted 6 different dealers, and Pyramid staff out performed each and every one of them. And the installation was quick too. Thank you, Dave \& Karol

The salesperson who came to our house spent almost two hours explaining and discussing our options for a new HVAC system. Dave was extremely knowledgeable about the various systems because of his many years experience in this industry. Because of his contacts he was able to locate a heat pump for us within a short time. The men who came to install the system were professional, very knowledgeable, on time, and easily answered our questions. The office staff responds promptly to phone calls and emails. We highly recommend Pyramid.

Sales person was terrific and Install was on time and team was polite and professional. Some work required minor follow up and that was the biggest issue. Has been very difficult to schedule follow up work which would take less than an hour or so. Retail manager does not follow through without several reminders. Am hoping to wrap things up soon. Biggest issue is plaster repair on ceiling where damage occurred during install. Was told they would line out a contractor more than a week ago and still have not heard anything.

Have used Pyramid before and always have great service and quality work. They stand behind their work.

Easy communication. Arrived on time. Respectful of property. Answered all questions.

Very professional, Did a very fabulous job.

They provided the best option to fit my needs. Made it easy and now our house is way more comfortable!

Exceptional service from the beginning sales representative through installation team to final completion and customer service contact for followup questions and missing thermostat accessory from box. On the installation, they even cleaned up existing work that they did not have to touch, but make it look better in my garage. I have and will continue to recommend Pyramid to anyone seeing service or a new system.

Greg was particularly helpful even although I still do not understand how the heat pump works \- may have to call about low temps coming from vents.

Excellent job to make minor adjustments to complete installation.

We appreciated Dan just providing the information we needed or may like and not push for an immediate answer at the time. Also Leiv the installer went above and beyond just the install of the A/C replacement. When he saw anything that could be made right, from the prior install, or just look better, cleaner to look at he didn't hesitate to do it. We are so glad that this company hires installers like this and trains them to have pride in their work. We are so happy to have seen Pyramid at the home show in Portland and stopping to inquire.

Pyramid spec'd the furnace to the right size, had the best price (among 3) for both hi\-efficiency and 80% furnaces. Install seemed intricate but completed on time, and is working well (and quiet) so far.

From the first sales call to the installation and final details, Pyramid made me feel like I was part of the family. Friendly, knowledgeable staff, great products, superior service.

Had planned on using passive base of old furnace but build a new box at my request.

We wanted to relocate our 15 yr old AC unit and decided that we would replace it with a heat pump after talking with Pyramid. They're extremely knowledgeable and sold us on the value and efficiency of the heat pump. We were told that the units were in short supply and it would be several months before they were available, so it came as a surprise when they called to set up the install. Install went well and the unit seems to be working fine. We had concerns about the noise level and some questions about the overall operations. We called Pyramid 2\-3 times and did not get a call back. For a big expense like this one, we were hoping for a bit more support once it was installed.

i only put 3 for expertise and solving problems because I had no reason to observe these things. The servicemen were very nice, kept me informed of what was going on, and they finished in a timely manner.

On a new house build Pyramid was my worst contractor. The sales person was arrogant and often unavailable. The service folks often did not show when scheduled. Sometimes material would show and the technicians wouldn't. When the technicians did show up they were missing parts and couldn't do the work. They were unfamiliar with the product they sold and had multiple teams show up to try to get the Carrier system to work. Several times they required me to have my electrician on hand and then they failed to show or were hours late. I would not recommend Pyramid for any heating or cooling work.

great work on an older house

Levi and Vinny are top notch professionals

Great customer service

Installation team was very customer oriented.

The estimator and lead installer were knowledgeable, thorough, careful to explain everything, as well as personable.

Called to do maintenance on my 23 year old furnace and was shown where it was pitted, worn out, inefficient and potentially a hazard. Met with a sales guy the next day who looked over the house/current equipment and made a recommendation of 3 different options and price points. I had an HVAC buddy look over it and he thought it sounded reasonable so we moved forward on the purchase as well as a new AC unit (current one was 20+ years old, didn't work well and was way too small for the house). Also elected to get vents cleaned/sealed \- which is scheduled to happen soon \- hoping that was worth it. I was happy with their service and with the install team.

We've had excellent service from Pyramid with both the furnace and AC install. Highly recommend!

Everything talked about was delivered

Arrived on time, worked efficiently, explained options. Professional

I was impressed with the time they took to look at everything and propose a system to accomplish my goals. They were extremely honest and forthcoming with their recommendations answering all my questions. The HVAC Technicians that did the replacement and install were awesome and far exceeded my expectations. They were respectful, experienced, and enjoyed their work. They arrived on time, worked hard, keep job site clean, offer good education on system, communicate well, overall had a great experience. I couldn't be happier with everyone involved from Pyramid Heating and Cooling that was involved in this project.

Very happy with the installation. It was late season, and I was glad that I was able to get on the schedule, and that the product was available. My furnace is a Carrier, and so is the new AC unit. I picked a different company for this AC installation based on some options that would also make my furnace perform better. I wlll know better about the AC operation next summer during the hot weather.

Office scheduled installation on a holiday but didn't arrive until next day. The electrical sub contractor arrived on the holiday and was able to do his work. Installation team installed the wrong thermostat, one which was not compatible with the heat pump they installed. They also installed a two lead rather than three lead thermostat wire, which had to be replaced. Two different people told me two different ways to program the thermostat, neither of which, of course, worked. After I called them and pointed out that the thermostat wasn't compatible, they returned and installed the correct thermostat, which was listed on the original work order.

Install was trouble free and professional \- response from customer service was sub par.

Pyramid did a super job from the estimating how much it would cost and comparing options to having a really competent and polite crew to install and awesome follow up with the admin team on answering questions; billing accurately and scheduling the permit with the City. We really appreciated that!

A pleasure to work with.

Have no complaints except breaking a pipe and flooding my garage while installing a water heater

We got several quotes and Pyramid Heating and Cooling had the best pricing. Great service and install team.

The entire crew was great throughout the entire process. Very knowledgeable and professional. The installation process went very well. Would highly recommend.

Great experience all around with both the techs and communication from the front office. Highly recommended and we will continue to use them for our service.

Everyone I dealt with at this company was very knowledgeable and helpful. They were very quick and efficient in getting the air conditioner installed. I am very satisfied, and highly recommend this company.

Excellent experience. Cost turned out to be reasonable and installation was long but painless. The unit is functioning very well!

I have had nothing but problems with my heat pump. The service people have done everything but replace the heat pump (probably should have), they have almost replaced everything, but still not working! Hopefully, the next repair will be the last!!

I was getting quotes from three companies for a new gas furnace and air conditioner. Out of them all the salesman at Pyramid was the only to suggest a Heat pump instead. I was thrilled after he explained them to me, knowing I could reduce my carbon footprint with it. On the day of the service, the crew was top notch. Exactly on time. Very respectful of my house. Took of their shoes (with out being asked) when coming in the house. Wore masks the entire time. And did a first rate job with the installation. All the lines, conduit etc. was very professionally done. Good looking installation. Great job. I will recommend them.

Excellent customer service.

Fast and professional. Questions answered quickly.

The technician who installed the furnace did not do a good job. There was no heat on day 1 after installation. On complaint he came next day and fixed it. After he left, I noticed that a lot of heat was coming out from the bottom of the furnace. The company had to send their lead technician to seal it. They could not find an electric item which is required. Still waiting for it!

Impressive how they follow through on all obligations.

By far, the best HVAC company we have ever worked with. As owners of multiple properties over many years that is saying a lot.

I am so completely frustrated with Pyramid heating and cooling. I was unfortunately impressed by the sales guy that visited my house because he wasn't pushy and was very on point. After getting a few quotes I decided to go with Pyramid for an oil to gas conversion with a new furnace, AC, and air filter. What a mistake.... Throughout the whole process, I had to keep calling them to check on when things were going to be scheduled. When they did finally come out to put in my new equipment it took way longer than it was supposed to. Also they tried to put the gas line exposed in my finished basement and in the process put holes in my duct work. After I complained the service manager got angry and defensive with me on the phone and they tried to tell me it was a legitimate way to do things. The sales guy even said I agreed to have an exposed gas line, which I didn't. After the service guy came back the next day, he did redo the line and put it above the drop ceiling. Now why they couldn't do that in the first place, I can only guess was laziness and trying to do what was easy despite it looking horrible. I am not sure if it was because I am a female homeowner that they thought I wouldn't complain and wouldn't look up their lies when they tried to quote inaccurate regulations as to why they couldn't put it above the drop ceiling where it wouldn't be an exposed gas line in my finished basement. After finally getting the system in and working, it took a full extra day. They still had finishing work to do. I was told they would be back on Monday to finish the details, go over the equipment, etc. No one showed up on Monday and I wasn't called. I finally called myself and they scheduled me in for the next day. The service guy was very nice but I had to remind him to fill the holes in my duct work that he made and to do some other finishing touches which he forgot. I also was supposed to get my ducts cleaned but haven't been able to and have called three times now to find out if they are going to schedule it or just not charge me. I have not received a call back. At this point, I am beyond done with this company. I would never recommend them and would instead warn people to stay away. I do have understanding that this is a difficult time with COVID but to continue to drop the ball over and over, to have sloppy work, etc is inexcusable. I am happy with the equipment itself and I will say that the service guy tried to be helpful. Overall though, I do not recommend them and save yourself the hassle and find another company.

The installers were friendly, followed social distancing and masking regulations, and completed the work within the scheduled timeline. They took the time to answer my many questions. They also had a challenging task in how to connect the air conditioning unit to the system (and main load bearing beam was in the way), but managed it with minimal holes in the ceiling.

great service

They were prompt, knowledgeable,reasonsble, got the job done quickly

Excellent customer service! Dan was the salesperson and was excellent. We are in the middle of a pandemic and he wore booties, a mask and distanced himself (which was appreciated) Was very thorough when deciding where to place the mini\-splits and explaining to us the reason he would put them there. There was an issue with the Puron leaking right after installation. Pyramid worked hard to find the leak and worked even harder to repair it. The system itself is very quiet and provides nice consistent heat. Highly recommend!!

Pyramid Heating and Cooling installed a new Carrier furnace and air conditioner in our 25 year old house. I could not be happier with the way the installation went. The crew removed our old Carrier furnace and A/C unit and installed the new ones without any issues. They were very professional to work with and re\-worked the install of A/C unit on the second day of the job without a complaint. I would highly recommend Pyramid Heating and Cooling (Portland, OR.).

Excellent and knowledgeable service. Sales person really cared about what they were doing and offered alternatives and reasoning. The installer was friendly, competent, and did the job quickly and without hassle. Would use them again for work and service.

Great to work with and very knowledgeable!

excellent installation; courteous installers. Great experience.

My installer was very friendly, fast worker and cleaned up after wards. Explained what I needed to know

Levy is a highly professional and effective installer. This is the fourth job he has done for us, and he is excellent!

Great people to deal with

Outstanding installation and service! I will be recommending them to my friends and family!

Pyramid Heating was able to get me on their schedule just two days after my Heat Pump and Exchanger failed. The system was very old and I had Pyramid provide a bid months earlier. They followed up with me every month, not aggressivley, to see if I had any queastions or concerns. When the unit finally failed they were top of my list to call and they were willing to negotiate a bit on price and gave me an install date that fit the emergency I was facing with cold weather and no heat. They were great at problem solving too, going so far as to call in a local crane company to lift the pump into a side space that was too narrow to truck it to. Overall a truly good service experience.

Sales Advisor Greg was helpful in analyzing our situation and recommending several great options. Installation expert Levi was awesome and does excellent metal fabrication work, amazing craftsmanship, and his helper (Sean/Shawn?) was also very good.

Sales Advisor Greg was helpful in analyzing our situation and recommending several great options. Installation expert Levi was awesome and does excellent metal fabrication work, amazing craftsmanship, and his helper (Sean/Shawn?) was also very good.

Perfect from beginning to end.

Levi and Sean did a wonderful job with the installation, and it was a challenging install. Love our new furnace! We have had Pyramid out to maintenance furnaces, a/c, duct cleaning, and gas fireplace for many years. Top notch company that I would highly recommend.

I highly recommend Pyramid Heating and Cooling for all your HVAC needs.

Timely work and followup

My Gas furnace was replaced and i am very happy with my experience they all get a A+ from me .

It was a very good experience with qualified service people.

Great company, removed old unit and installed new unit, couldn't be happier! The salesman was nice and not pushy and our installer did an awesome job! I would highly recommend.

Excellent service rep

Entire experience was great

Top flight service

This dealer did not answer my emails properly, gave me false information (some of it after the install papers were signed), and told me I was on the schedule when I wasn?t. I had to follow up every email sent with another email or two to get a response, adding days to the process. They were ?nice? people, just extremely unprofessional and a total hassle to work with. At one point, I asked that my issues be elevated to the owner/manager, and my sales rep did not do that and I was never contacted by the owner.

The Estimation and Installation processes were very Professional with pleasant people to deal with.

The installers from Pyramid Heating did a wonderful job, and gave 110%. I would recommend them again.

Efficently completed

We purchased another heat pump/furnace from Pyramid a couple of years ago.

Professional and quick service

Highest professional sales and service

The service, personnel and new equipment were everything I'd hope for.

good job

5 different appointments to get my ac installed

Excellent service. Really great that they have an additional ?layer? of customer service with their ?comfort care consultant.? Also, she and the team were able to successfully troubleshoot an installation challenge that allowed us to install a high efficiency unit. The team worked well past close of business to make sure we had heat. They were skilled and friendly.

Was promised same size replacement, not sure this is what happened. New furnace is louder, blows air at a greater velocity for shorter periods of time. I live in a small house, furnace is in the center of the house, new furnace wakes me up at night and do not appreciate the greater air velocity for shorter periods of time and the duct work under the house now makes a popping noise as the air pressure relaxes which was not present before.

Their estimator Dave is extremely knowledgable and helpful and the installation was done super fast.

Pyramid Heating did an excellent job for me. They explained everything and were timely in getting the job done.

My furnace finally bit the dust (after 35 years), so I decided to do a comple replacement. After listening to my options, I decided to replace the furnace, and install a heat pump. They quickly installed everything and everything is running great!

Replaced an existing system with a new Carrier gas furnace and air conditioner. The install went very well. The techs were fast and cleaned up everything when they were finished. We're very pleased.

Our furnace went out on Jan. 1. Our new one was installed by noon on Jan. 4. The whole process felt like a family coming together to save the day! Special shout\-out to Linda and Spencer for their kindness (and thanks for the delicious cookies)! The installers were friendly and professional. I've already recommended them to people at work.

I compliment the entire staff of Pyramid Heating and Cooling. Job well done.

Complete satisfaction from sales to installation

Pyramid Heating and Cooling did a great job. They were very professional and in and out in the time that was promised. So far things seem to be working beautifully!

Arriving home to no heat, the service person diagnosed a part that needed to be replaced. When the part arrived the service person found the source of the problem \- cracks. The sales person came that day, explained the options available, reviewed what my home needed, and later answered my followup questions. New furnace installed and warm house!

This is the second furnace \& a/c system we have installed this year as we moved mid year. Pyramid is top notch. I was given an honest opinion and never felt pressured by the sales team. I was offered the right product for our needs. The install team is professional \& makes the process seamless. I love knowing I have a superior product in my forever home. Thanks again Pyramid!

Fast, sold us what we needed, nice people

Excellent service

Very professional and were able to install quickly

this was a tough install there was no fault for this but it took 30 days but it did get done correctly

I was very happy with the work done for me.

My situation was very difficult and the team came up with a great solution and made it happen very quickly.

Our 30\-year\-old AC unit finally died on the first hot day of the summer. Our regular dealer could not fit us in for three weeks, but Pyramid made us a priority and completed the installation of a new unit in just a few days.

From start to finish....excellent.

Excellent service! They were a pleasure to work with!

I got a bunch of bids and Pyramid?s was the most thorough and clear by far. They also went out of their way to schedule and complete my installation quickly because I?m expecting a baby soon. Everyone from the office staff to the salesman to the installers was responsive and courteous, knowledgeable and professional.

On time, professional and efficient.

After the installation the installer handed me papers for me to register my equipment. He didn't enter any information,Model , Serial numbers. Then when I asked questions about how to operate the unit cycles he replied "I just did that three times ". I asked him to show me how to make adjustments on the thermostat and he seemed put out and in a hurry to leave. He did give me an introduction. The sales and office staff were excellent, the installer was poor on customer relations.

Pyramid was communicative, on\-time, within budget and provided exceptional customer service. The product has surpassed expectations and is a wonderful addition to our house.

The entire team at Pyramid really came through for us, delivering a solution to our problems as soon as possible \- bending over backwards to get our install completed and return heat to our home.

very professional and great over all install experiance