Furnace Repair & ServiceBy Jacobs Heating & Air Conditioning
Jacobs Heating & Air Conditioning is your trusted local expert for furnace repair and service near Portland, OR. Our skilled technicians provide reliable solutions to keep your furnace running efficiently when it's cold outside. Whether you're dealing with unexpected breakdowns or need a seasonal tune-up, we ensure your home stays warm and comfortable.
What Does The Process Look Like?
Book An Appointment
To start the process, book an appointment for furnace repair and service with us by scheduling online or giving us a call.
Evaluation & Estimate
A certified technician will thoroughly inspect your furnace to identify any issues. After the evaluation, they will provide a detailed estimate outlining the necessary repairs and costs before beginning any work.
Perform Service or Repair
Necessary repairs or service are performed by a certified technician to restore your furnace's efficiency and performance. With their furnace expertise and the high-quality parts they use, rest assured your furnace will provide reliable operation.
About Jacobs Heating & Air Conditioning
Other Services We Provide
Air Conditioner Repair & Service
We offer professional AC repair and service to keep your air conditioner running efficiently and reliably. Our technicians diagnose issues, perform necessary repairs, and ensure optimal performance for your home’s comfort.
Annual HVAC Maintenance
We provide annual HVAC maintenance to keep your heating and cooling system running efficiently year-round. Regular tune-ups help prevent breakdowns, can improve energy efficiency, and extend the lifespan of your heating and cooling equipment.
HVAC System Installation
Let us ensure reliable comfort and energy efficiency for your home with professional HVAC system installation. We offer high-quality Carrier equipment, precise HVAC installation, and customized solutions to meet your heating and cooling needs.
Trusted HVAC Professional in Portland
Leave a ReviewCarrier.com Reviews
4.78 out of 5(132 reviews)
Jacobs The Best HVAC company in Portland
I have had nothing but top notch service from Jacob's over many years. And Steven is the best, most personable tech I have ever encountered! He is a gem!!
Mary
-
May 14, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
My review.
Make sure and keep that service person! He's a winner!
Alan
-
May 09, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Reliable and excellent communication
Jacobs Heating answered all of my questions and has excellent communication throughout the entire project. I would highly recommend them to anyone looking for heating or cooling for their home.
Amber
-
May 04, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
First year check-up
The service technicians arrived on time for the scheduled tune-up and called when they were on their way. Very happy with the installation, equipment, and service.
John
-
May 01, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
ReliableTen Years
We found Jacobs in the Yellow Pages when our A/C quit in Summer Heat. Prior owner installed it and would not help us. Called the company I used at our prior home and nothing soon. Jacobs to the rescue and we are loyal.
David
-
April 07, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
FRUSTRATING
2023 ORSC 1601.4.1 Ducts Not sealed completely, also open screw holes. 2023 ORSC 1307.1 Equipment not installed per manufacturers requirements.
Beverly
-
April 02, 2025
Verified Purchase
Expertise:
1
Solve Problems:
2
Service:
1
Excellent Service, knowledgable, work area left neat and clean
Installers very friendly
Steven
-
March 22, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Efficient and professional.
Jacobs had the most cost efficient bid and were professional throughout. Solved a spacing problem on installation to include air filtration. Furnace is louder than 22 yr old Infinity model it replaced, but works well.
Jerry
-
March 11, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Still waiting for completion
They installed AC and Furnace. It works but they didn't use the correct size of vent cover and have yet to come back and install correct size despite repeated calls.
Alicia
-
November 14, 2023
Verified Purchase
Expertise:
3
Service:
1
Solve Problems:
1
Carrier Heat Pump best AC
Installer, Moses, was excellent and dealings with Jacobs professional and friendly.
Jane
-
September 12, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Professional Service
From the estimator to installer, top quality.
Lynn
-
September 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Well done
They worked to resolve the initial "hiccup " in the installation
Maleena
-
June 26, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent work
Jacobs Heating \& Air Conditioning has done work for me for over 20 years, they are great, speedy, efficient, and know their product, they never waste time
Jolene
-
April 20, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Reputable, knowledgeable, trustworthy
Great experience \- replaced furnace, a/c and minisplit.
Brett
-
April 02, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Efficient and courteous
Great job !
Dian
-
February 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Instillation
Great Installation, yet communication from the office could have been better. It took 9 months from ordering the equipment to getting it and we had to initiate the communication
Rick
-
September 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A mixed bag
This business does excellent work but is a bit short on communication with its customers. From failure of my previous air\-conditioner to successful installation of my new one took well over a year. I am sure that a good part of this delay was due to the pandemic and supply chain problems caused by the pandemic, but I received no information whatsoever from Jacobs about this. Their expertise in equipment installation is NOT matched by their customer "service".
Henry
-
September 08, 2022
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Professional installation
Very courteous, knowledgeable and professional installer. Pleasure to work with.
Brian
-
August 12, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
1
AC installation
There were some slip\-ups in the smooth installation of the AC but by and large they were quickly and effectively solved
Harriet
-
August 02, 2022
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Installation of new furnace
I appreciated that Doug was very informative about what he was doing during the installation.
Martha
-
July 21, 2022
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
AC Install Finally Finished
Eleven months after the initial estimate and about nine months after signing the contract, our AC system install is finally complete. A combination of schedule restrictions on our end and supply chain and worker supply issues on their end led to a long lead time and then two different reschedules. We've only used it a few times, but all seems to be working so far. Would have been nice to have better communication from the main office about the final stages of the project, but both installers were great and did quality work.
Andy
-
July 20, 2022
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Trustworthy, reliable, capable
We have used Jacobs for decades.
Caroline
-
July 08, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Competent and consciencious.
Very conscientious and competent installers!
David
-
June 29, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Mack
Courteous and professional
Mary
-
June 17, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Damaged and problematic install
Had to call to confirm/get time or arrival for install and timeline of install and then was promised 2 techs and 2 days max for install, 1 tech showed up, it took over 3 full days, tech would stay more then 8 hours and never communicated unless prompted by myself. This required me to take an unplanned extra day off of work and to be absent for the final part of install, when I returned home post install the unit outside was damaged and once we started running the until there is a loud harmonic noise on the main floor above the basement in which it was installed. Company has yet to resolve issues but is demanding almost full payment before resolving issues fully. Very dissatisfied with the service.
Gabrielle
-
May 31, 2022
Verified Purchase
Expertise:
2
Service:
1
Solve Problems:
1
Top Notch Folks!
Excellent experience. Salesperson Joe Munafo was clear about our options. Michelle was helpful in scheduling to meet our tight calendar. Doug Woolridge did an outstanding job installing the furnace, gave us venting options, was consistently cheerful, and treated us and our home with respect. (Our garage is cleaner than it was when he started!)
Patricia
-
May 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Exceeded Expectations
The Jacobs team was on time and professional. They explained process and schedule beforehand and encouraged questions. Great job, and I'm very happy with my new system.
Margaret
-
May 08, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great and fast
Awesome service. They were able to identify the issue and schedule fast. This was after one of the more known names came to trouble shoot out issues. They came out three times before identifying the issue. Jacob's identified immediately.
Michelle
-
April 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent work and communication - everything was straightforward and well-planned.
Excellent communications, timeliness and work
Robert
-
April 16, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Thanks, Jacobs crew!
Fast working and knowledgeable crew.
Anne
-
April 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Home furnace replacement
Quick response to dead furnace. Quoted repair and replacement; I picked replacement. Install went on schedule and new furnace is working fine. Jacobs was solid.
John
-
April 07, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional, friendly, and efficient
The whole team at Jacobs is great. They were on time, able to install our new units ahead of schedule, and answered our questions. We are enjoying our new heater and look forward to being able to keep the house cool this summer. I highly recommend them.
Morgyne
-
March 31, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Residential air conditioner installation
High quality equipment and installation at a competitive price.
Michelle
-
March 29, 2022
Verified Purchase
Expertise:
5
Solve Problems:
5
Highly recommend Jacobs
They are so knowledgeable, experienced and kind. We feel comfortable entrusting our HVAC needs to Jacobs.
Gail
-
March 15, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Install a new gas-fired furnace.
Steven did an excellent job to install my new heating system.
Keith
-
February 28, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
I wish I could recommend them, but I can't.
To put it plainly, our installation of a new furnace and AC was done poorly. The day after they completed the installation, the furnace began having issues where it would detect a fault and shut off for hours at a time. We were watching the temperature drop as low as 57 degrees in the house in December. After multiple technician visits, they finally fixed the issue. Turns out they had run the exhaust pipes incorrectly which was causing the furnace to shut down. All of this took three weeks to complete with a lot of calls to and from Jacobs in between. They're a local company that has been around for awhile, but after this experience I can't recommend them. The price of a new HVAC system ($$$), combined with a poor installation and lack\-luster customer service, means there's no awards or recommendations to be given here.
Justin
-
February 06, 2022
Verified Purchase
Expertise:
2
Service:
1
Solve Problems:
1
Excellent service
technicians were skilled and effecient, management was very quick to respond to problems.
James
-
February 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Trust and comfort throughout. Communications were clear and helpful, from original meeting thru installation.
Excellent \- from information about product options, thru installation and how to operate and use.
Linda
-
January 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
new install
we ordered an air conditioner to be installed after a very hot summer due to shortage of items it took over 6 months to get an installer but that was fine since we where into the fall and hot weather had passed they did underestimate how long it would take to do the job told us one day but that was not possible then the person who was to come out injured himself so they had to find someone to fill his spot a very nice young tech came spent the day but could not get it up and running this was running in to the holidays so a few weeks ago they sent someone out who checked everything and got it up and running they kept us informed all along the way of what was going on
Geri
-
January 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Poor Communication and Sloppy Work
No communication from the initial sales consult to the rude field supervisor for measurements to the botched install and drilling a hole through our hardwood floors for no reason except poor project management and sloppy work. No communication about the permit process, no removal of shoes when working inside and no training on our new equipment and thermostat. Shocking the lack of communication and coordination between their team. They made the process very stressful.
Jeffrey
-
January 11, 2022
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
2
Superb installation
Moses and crew provided a superb installation experience
Steven
-
January 07, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
RATE
GREAT COMPANY =
Phyllis
-
October 30, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
I am completely satisfied
Great service. Jacobs technicians were efficient and courteous. They did an excellent job. I recommend them highly.
Larry
-
October 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Air conditioning units and furnace installation
Expectations met and high level of professional displayed from installers.
Greg
-
August 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Exceptional!
Jacobs went above and beyond to get my job done!!
Jim
-
July 29, 2021
Verified Purchase
Great service done on a timely bases
great service, knowledgeable installer
Rick
-
June 17, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs a Master Class Company
Installation of first\-time A/C and replacement furnace was well\-prepped and went seamlessly, without a hitch. Doug Woolridge was the lead installer and really knew his craft. When wall and beam placement appeared to obstruct the relocation of our thermostat, Doug knew how to tackle the problem and come up with an excellent solution. From sales to site prep to office administration, Jacobs had an excellent, friendly and service\-oriented team.
Gregory
-
May 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
good
good experience
Norm
-
May 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great price, and great installation!
Jacobs did a fantastic job!
Derrick
-
May 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs was easy to work with. Great overall experience.
They were great, easy to work with. Finished the job earlier than anticipated.
Damian
-
April 07, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Pleased with the service
Efficient installation by a very competent employee.
Sidney
-
January 28, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent in EVERY way!
I would recommend Jacobs to everyone!
CARRIE
-
January 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Over 20 years of working with Jacobs
We have used Jacobs for over 20 years. Thus we've had opportunities for many service and maintenance calls. Their staff seem eager to help. We have experienced really great, courteous sales staff and technicians. We've also experienced some less experienced and less knowledgeable individuals. We continue to utilized Jacobs as they are responsive, but have learned to inquire about who is coming to perform the work and ask how experienced they are.
Michael
-
January 10, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Awesome Doesn't Begin To Describe
Absolutely stellar service from start to finish. The Sales and Office folks were extremely pleasant and easy to deal with, but the true heroes were our Installation Team. Their attention to detail was exemplary \- as was their ability to work with the quirks of our home. We could not be more pleased with the end result. Thank you!
Tim
-
December 30, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Heat Pump
No problem with installation, but help afterwards was not what we had hoped. We sent Jacobs service department an email over a month ago due to some issues. We haven't heard back from them.
Laura
-
December 09, 2020
Verified Purchase
Expertise:
4
Service:
1
Solve Problems:
1
Amazing!
Doug was amazing installer\- so helpful!!
Shannon
-
October 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Customer Service
Every single person I had contact with at this company displayed excellent customer service. Their expertise in their job role was shown also. I would recommend this company to anyone.
CONNIE
-
October 25, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company and great people.
Jacobs was great installing my HVAC system. They were on budget, professional, on time, courteous, clean, they kept me in the conversation through the entire process. I would recommend this company to anyone. Any future HVAC needs I will only deal with Jacobs. Super happy with their work, the installers were amazing and the finished product exceeds my expectations.
Charles
-
October 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Could not ask for more or better service.
Service representative was on time. Answered all our questions and completed all necessary services as requested.
John
-
October 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
great customer focused reliable cmpany
My Carrier ac unit's compressor died and I decided to purchase a new one on the Wednesday before a predicted 100 degree weekend. Joe, the purchasing rep made the installation happen early Saturday morning! Chris, the installer was great to work with. My dreaded weekend was comfortable!!
Janet
-
August 19, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional from start to finish, I interviewed 3 contractors, and Jacobs was the clear choice.
Really appreciated their experience, expertise and follow up. A great value for the pricing.
Jan
-
August 17, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience
Jacobs was amazing from estimate to installation. Mark was very helpful in coming up with a creative way to route our supply and return to the second floor. Bob made sure all the details made it from our scope of work the master installer. And Doug was the best! He did a great job working in our old house and basement. The new system is literally a work of art. We are so happy! And just in time for 98F weather!
AMANDA
-
July 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Chris is the best!
Jacobs Heating people have been highly professional , patient, on time.... a very pleasant experience from start to finish.
DIXIE
-
July 15, 2020
Verified Purchase
Great experience all the way around
All the people I worked with at Jacob's were great, especially my master installer Doug W.. He was very knowledgeable, encouraged questions, was very considerate, cleaned up everyday, and most of all, did a wonderfully professional installation.
Randall
-
July 12, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quality and Service
Efficient, hassle free, quality service by the installer.
Walter
-
July 11, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Heat Pump
Great from start to finish
JAN
-
June 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Would highly recommend
They were fast from the time of agreement and the installer was able to get the job done well in a short time. Plus, they have competitive prices and services with their installation.
Eric
-
June 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience with sales and install
The team at Jacobs from sales to install were super professional, thoughtful and sharp. They obviously know their trade and the equipment that they are installing. The installer Doug was super. Great communication, thoughtful about where things were placed, answering questions and working with me when a few small things had to change to support the install.
Reuben
-
June 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Easy and fast
Each person who I dealt with was professional and did an excellent job. The entire job was done within 2 weeks of my first call
Loretta
-
June 03, 2020
Verified Purchase
Expertise:
5
Furnace and water heater installation
Everyone from Jacobs was a pleasure to deal with. All are very knowledgeable and help all along the way to help save you money. Can't say enough about Carl the installer, great young man and definitely knows what he's doing.
Nancy
-
March 31, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Happy
Carl is great man
BRUCE
-
March 05, 2020
Verified Purchase
Expertise:
1
Exceptional Product; Exceptional Service
Great staff and crew. Very professional and timely service. Highly recommend Jacobs Heating and Air Conditioning.
LINDA
-
January 20, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace
Really good service
VIRGINIA
-
January 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Good prices and staff
Jerry
-
November 14, 2019
Verified Purchase
Some install Issues - Mostly Resolved
Staff and service professionals were very knowledgable and overall did a great job. The elcectrician that was hired by Jacobs for the wiring of our new A/C unit into our ancient electrical panel ended up cutting power to our clothes dryer during the initial install. Once we noticed this, we called up Jacobs and they arranged for the electrician to come back out and remedy the issue within the week at no additional cost. The A/C unit itself was installed half on top of some concrete pavers, which is a pain because we cannot landscape around the A/C unit as we had originally planned. Also, the hole drilled into the side of our house to bring the refridgerant lines in was larger than it seems like it needed to be and the sealant job to close the hole was a bit sloppy.
Daniel
-
November 11, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Replace Gas Furnace & Water Heater
A great company to do business with \& the nicest people!
Bonnie
-
October 21, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service, listened to my heating needs and recommended the best furnace for my family
Great service, listened to my heating needs and recommended the best furnace for my family
YVETTE
-
October 10, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
They were quick to give an estimate and get our furnace installed in a professional manner.
Craig
-
September 23, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
It was very professional from the beginning to end.
Tina
-
September 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Friendly and Thorough
We had a great install of our new heater and air conditioner. The two technicians that were here were very friendly, respectful, and organized.
Karen
-
September 18, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quick, Responsive and Professional!
Excellent Service and very efficient
Tarun
-
September 16, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent!
Sales and installation experience was excellent. . I found Joe, our salesperson to be honest and not pushy, unlike other dealers. Installation was smooth with all commitments completed well and on time. Thank you.
Michael
-
September 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic new heating & A/C!
The entire experience was great! They installed new heating and A/C in one day; were helpful, courteous, and capable.
John
-
September 04, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Instlation
I was very impressed with James, the installer
Will
-
August 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic!
Jacobs was fantastic in working with us from getting quotes to final installation. They were quick, efficient, and simply nice people to work with. They left the house and outside areas totally spotless and we are very happy with the process and outcome. Definitely recommend!
David
-
July 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCELLENT
GREAT SERVICE FROM INITIAL CONTACT TO INSTALLATION
Tom
-
June 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Best experience ever
Excellent service. Fixed an unexpected problem that cropped up and took another 4 hrs to resolve but they finished the install at the quoted price. I highly recommend Jacobs Heating and Air Conditioning for all your heating and air conditioning needs from maintenance to installation.
Robert
-
June 16, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
This was not a service call. It was a change out
Mike
-
June 13, 2019
Verified Purchase
Expertise:
5
Furnace replacement
Fast, efficient; left the work area clean.
EUGENE
-
June 05, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace and a/c unit
All scheduled appointments were made on time . The install was fast and clean, and the price was good
Craig
-
May 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A/C install
Satisfied first time customer
Robert
-
May 19, 2019
Verified Purchase
Expertise:
4
Didn't work first time
Jacob's installed a new Carrier top\-of\-the\-line furnace, and in a separate visit, a humidifier. For both these installs, the equipment didn't work right after the installer left, and the troubleshooter had to come out a few days later to fix them. Otherwise, I'm very happy with their service, pricing, and efficiency.
James
-
April 28, 2019
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Excellent service and sales and installation!
Great system! After getting 5 bids Jacobs Heating offered the best system for a great price. Excellent installation from Doug and we couldn?t be happier.
PERRY
-
February 22, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and capable
I used Carrier's website to find Jacobs, who contacted me quickly, came out to give me options and an estimate right then, and scheduled the install as soon as they could.
James
-
February 10, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
furnace install
installation went smoothly; technicians apparently are well\-trained and skilled
Susan
-
February 04, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
air condidtioning install
Jacobs installed air condidtioning, adding on to existing forced air furnace. They installed the furnace sytem 10 years ago and a heat pump mini\-aplit to other areas without ducts. Easy, smooth, pleasant experience at a good price.
Kenneth
-
January 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A/C install, heatpump disconnect
Carl did the work of two in a very efficient manner. Outstanding quality of work.
Eric
-
January 17, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation of new equipement
Mack Powell did the installation and he was very pleasant to work with!
Bob
-
November 20, 2018
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
4
Furnace and AC Installation
Great experience! Easy process from new equipment selection to installation.
Clint
-
October 27, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace Installation
New furnace installed within 3 days of discovery of irreparable gas leak in 33\-year\-old furnace. Project mgr made fair evaluation of what we needed/wanted. Installers professional, informative, and hard\-working, A good experience.
Timothy
-
October 19, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent - installers answered my many questions and concerns with detail and patience.
Steady and hard working crew. Attentive to any concerns I voiced.
Jane
-
October 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great professional job.
Very professional through the process and installation.
Linda
-
October 05, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
not sure what this means???
This dealer was great in some areas and failed in others. I would recommend but would mention my concerns.
Katherine
-
September 20, 2018
Verified Purchase
Expertise:
3
Service:
4
Solve Problems:
3
New Carrier heating and AC unit
We are very happy with the Carrier product and the excellent installation that exceeded our expectations
Rochelle
-
September 13, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs Heating
Very pleased with install. Had our prior carrier for 25 years.
Brendan
-
August 31, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
heat pump
very professional and they rushed the job when i needed it
arlie
-
August 19, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Sorry, I have no idea what you want here unless it is that we purchased and had an AC unit installed. The following check boxes are also unclear. I have to assume you want all boxes checked if I am perfectly happy.
All contacts with this company were exemplary Punctual...skilled...polite...helpful... installer Polite...cheerful...knowledgeable...telephone contact knowledgeable...helpful...friendly... first contact (salesman) There is no way I could have asked for any better or more skilled people.
Dale
-
August 04, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service all away around
Jim Gray, Bob and Mark were so very professional and only had the customers needs in mind. The all went above and beyond my expectations. Would highly recommend them to anyone.
Nanci
-
July 16, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs--Furnace install
pretty good job. Done quickly. Tech knew what had to be done.Explained it to me.Made job go smoothly. Good worker
Ron
-
July 09, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs Heating
Have used Jacobs Heating at my prior residence and were happy with their service and responsiveness. They gave us a good price for the Infinity level equipment we chose and got us on their installation schedule quickly since we had been prior customers in the past.
Steven
-
July 07, 2018
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
Anderson New AC
Installer, Carl, did excellent installation of the new AC. Answered questions, explained process, carefully followed our special request about pets.
George
-
June 10, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Superior Fantastic Servie
The entire experience from beginning to end has been excellent! Every person we talked to has been very courteous and informative, all our questions were responded to with dignity and respect. It has been a very pleasant experience all around.
Brad
-
June 08, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Home system replacement
Justin was out here all day and was thorough and communicative determined that we should understand the instyall and operation of the new system and thermostat.
Jim
-
May 03, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jim Gray- Master Installer
We just purchased a Carrier gas furnace. From the moment Jim arrived we were very satisfied, his friendly manner, knowledge and concern for the customers needs were exceptional. He left our place just as clean as he found it, he listen to our needs and questions and explain how our new furnace worked and the care of it. He took the time to not only do what we contracted for but went beyond that and explained any changes necessary that were not in our contract. At the end he went thru all the final paperwork and asked me if we had any concerns or questions, I would highly recommend him and Jacobs to all our friends and would very much like to have him back if ever necessary. From the estimate of the new furnace to the replacement of it we were very pleased. We appreciate it the fact the your company gave both senior and military discount, no other company we called did either one. Keep on with the good work. There was never any pressure to use your services, all up to us. Thank you
Ana
-
April 25, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Contractor experience.
Jim at Jacobs Heating was great as was everyone we saw and spoke with.
Carol
-
April 16, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
First Time with Air Conditioning
Jacobs did a great job and the service and coordination of the installation went well. I think a call the day before they arrived to confirm would have been a good idea.
Raylene
-
April 13, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Gas furnace and air conditioner install
Carl was very professional and prompt. He answered all of our questions and completed the installation on time as promised. We were very impressed that he did it almost single handed. Richelle and Dennis Garrow
RICHELLE
-
February 21, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace installation
Dedicated installer who was efficient and thorough.
Joe
-
December 30, 2017
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Very happy with the service. Very efficient. no complaints
The problem was solved within one week . Impressed with the entire staff
Raymond
-
December 15, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great purchase and installation service.
A very professional and personable rep. from Jacobs Heating came to my house to evaluate my heating and cooling needs.He answered all my questions and helped find the right unit for my house and my budget. No hype or sales pressure. The installers from Jacobs Heating were great too. I knew my install would be a challenge due to bad weather, location and style of my house. These guys ( a real team ) pulled it off. I never heard a harsh word or bad attitude. Fact is they seemed in good spirit the whole time. The cleanup was as if they had never been there. Thank You Jacobs Heating and Carrier
Kay
-
November 25, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New heater and AC
Tony was an outstanding installer and problem solver. He worked solo for almost 2 full days, was s solid communicator, did a great site clean up, and took time to explain to us details on both product operation and warranty.
Thomas
-
October 14, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Went the extra mile
Really great installer \- Jim. went above and beyond with some last min requests. Highly reccomend him and will request him when I buy an AC next summer.
Joel
-
October 06, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome customer service!
Very professional. They really did accommodate us (we are elderly) and were very respectful. Showed us everything before they left. Even reset our thermostat for us. I would highly recommend Jacobs.
Robert/Elinor
-
August 08, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience over time
Best price and Great experience over time.
MAYA
-
August 08, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Such a great experience
From start to finish this was a no nonsense, all heart experience. The fellas at Jacobs care about getting you what you need, no more, no less. They took such good care of us.
Robert
-
July 23, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
INSTALLATION GAS FURNACE WITH A/C AND HOT WATER HEATER
REPLACE GAS FURNACE, HOT WATER HEATER. INSTALL A/C.
LINDA
-
July 12, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesomeness!
Just want to say how pleased we are with the team from Jacobs that installed our furnace and AC. Jimmy and Robb were fast, polite, and professional from start to finish. Explained everything I asked about and were just amazing in every way!
John
-
June 16, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacment of old furnac and A/C
The installation of our new furnace and air conditoner was excellent. We couldn't ask for a more proffesional job done. Thanks
John
-
December 14, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
The Ultimate Professionals
The knowledgeable and professional way in which their sales rep, Mark Summerfield, presented their bid, made our decision very easy. The efficient and experienced manner in which, Carl, facilitated the installation was also very impressive. Jacob's Heating has earned all of our future business, and we couldn't be happier! Larry \& Christina
Larry
-
October 23, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs HVAC Review
There could not have been a better fit for an HVAC contractor. The estimator was totally in tune with our unique situation and the installer was an outstanding representative of his company. I am totally pleased with the communication, the craftsmanship, the innovation in the many finer details of installation, and the openness to customer input on decision\-making.
Stuart
-
October 03, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Jacobs install review
The install went smooth but it took longer than estimated. The install was done professionally. The installer \- Carl worked diligently and answered my questions and concerns.
jeff
-
August 29, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent product and installation
Jacobs Heating and A/C is my retail and service provider. I've been very pleased with their expertise and products, primarily Carrier, for more than 20 years. I recommend them without hesitation.
Perry
-
August 26, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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