Furnace Repair & ServiceBy Bay Furnace and Sheet Metal
Bay Furnace and Sheet Metal is your trusted local expert for furnace repair and service near Westlake, OH. Our skilled technicians provide reliable solutions to keep your furnace running efficiently when it's cold outside. Whether you're dealing with unexpected breakdowns or need a seasonal tune-up, we ensure your home stays warm and comfortable.
What Does The Process Look Like?
Book An Appointment
To start the process, book an appointment for furnace repair and service with us by scheduling online or giving us a call.
Evaluation & Estimate
A certified technician will thoroughly inspect your furnace to identify any issues. After the evaluation, they will provide a detailed estimate outlining the necessary repairs and costs before beginning any work.
Perform Service or Repair
Necessary repairs or service are performed by a certified technician to restore your furnace's efficiency and performance. With their furnace expertise and the high-quality parts they use, rest assured your furnace will provide reliable operation.
About Bay Furnace and Sheet Metal
Hours
Emergency 24 hour service available.
Years in Business
81
Other Services We Provide
Air Conditioner Repair & Service
We offer professional AC repair and service to keep your air conditioner running efficiently and reliably. Our technicians diagnose issues, perform necessary repairs, and ensure optimal performance for your home’s comfort.
Annual HVAC Maintenance
We provide annual HVAC maintenance to keep your heating and cooling system running efficiently year-round. Regular tune-ups help prevent breakdowns, can improve energy efficiency, and extend the lifespan of your heating and cooling equipment.
HVAC System Installation
Let us ensure reliable comfort and energy efficiency for your home with professional HVAC system installation. We offer high-quality Carrier equipment, precise HVAC installation, and customized solutions to meet your heating and cooling needs.
Trusted HVAC Professional in Westlake
Leave a ReviewCarrier.com Reviews
4.86 out of 5(96 reviews)
Prompt service
When I started thinking about replacing my furnace/AC, Bay Furnace immediately responded to set up a meeting to provide a few options and estimates. During the installation, I was fully informed of the process and the progress they were making.
Mayumi
-
April 29, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Fantastic experience
I recommend without reservations.
Jill
-
March 21, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Bay Furnace
Good Install
Dennis
-
March 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Dealer has been very good, corporate needs to step and solve problems
My thermostat won't work, properly. You cannot use your smart phone to adjust settings, as it was advertised as a option.
Brian
-
December 13, 2024
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
2
Reliable HVAC dealer
Very knowledgeable in replacing HVAC systems
Sandra
-
April 12, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Prompt & Professional
The coldest week of winter when the furnace failed.(middle of the night) Bay had us back on line in two days. Professional service from start to finish.
Tom
-
March 08, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding
Bay Furnace did an outstanding job.
Matthew
-
December 30, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Always ready to help
Great job!
Marlene
-
December 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional, courteous, efficient, and neat
They did a beautiful job. Finished on time and cleaned up thoroughly. Fully explained what was being done and why as well as answered all of my questions fully and respectfully. They knew what they were doing and did it well. I definitely recommend Bay Furnace.
Eric
-
December 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Bay Furnace Review
Did everything that was promised
John
-
November 22, 2023
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
replace furnace and AC system
First rate experience
Graham
-
October 23, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Easy to work with
The entire team was friendly and easy to work with. Installed my ac and furnace over two days and showed me everything I needed to know.
Joshua
-
October 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company!
Great service...The crew that was here replacing our furnace were professional, informative and explained everything in sufficient detail to help me understand exactly what he was doing and how my system functions.
James
-
August 30, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
The kind of people you trust and can count on.
Extremely friendly, and responds to texts off hours if there is a question or issue. They run their business they way it should be ran!
Joshua
-
July 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Knowledgeable and professional.
Very professional, knowledgeable, and completed the installation impeccably. Would highly recommend.
Cheryl
-
June 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
review
very good service
Robert
-
May 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service
Very professional, experienced
Jon
-
April 10, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Company!
Very responsive, undertook project quickly and efficiently, respectful and engaging staff
Robert
-
February 16, 2023
Verified Purchase
Expertise:
5
Solve Problems:
5
Great all the way around
Cory at bay furnace was awesome and easy to work with. They finished faster than expected
Helene
-
January 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Satisfied
Professional, friendly, prompt techs. Everything works great and place was left clean. I'm very happy.
Norman
-
December 07, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Bay Installers
Installers were great. Clean, professional job tearing out a franken\-furnace mess and turning it into a picturesque perfect installation. The only thing they could not do was install a double walled chimney liner because a previous owner didn't know what he was doing when he had the old furnace put in.
Garrett
-
August 11, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
A/C
I am pleased with the air conditioner. The installers were very courteous and efficient in their work.
Janet
-
July 20, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Installation
No problems
Rich
-
June 03, 2022
Verified Purchase
Expertise:
5
Service:
5
Carrier Furnace
The entire team was knowledgeable and efficient
Paul
-
May 05, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional Knowledgeable Experienced Courteous
Jason and Josh were patient and efficient while evaluating my service issue. They exhausted every avenue to properly evaluate my situation. I am always confident in their diagnosis and ultimately in the solution. The best in the business.I appreciate their kindness and desire to do right by their customers.
Helen
-
April 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
AC install
Very good service
Noel
-
October 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding from start to finish
I had a great experience with Bay Furnance! They were professional and explained things in detail about what they were doing and how to care for Furnance. They finished the job less time than they estimated. I would highly recommend this company for service, professionalism and workmanship!
Janice
-
September 29, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Furnace & AC install
Great company to work with.
John
-
August 25, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding work and product - very happy!
Everything went perfect for the installation of our new furnace and AC \- Bay Heating \& Cooling was super easy and professional to work with and the job was done on time and exactly as expected. They have a great team!
Pat
-
July 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Nightmare
Our brand new AC stopped working within a week of installation. It took weeks to fix then after it was allegedly fixed it stopped working again four days later. We are incredibly frustrated, hot and feel like we wasted over $9000 on a terrible AC unit and crummy installation and repairs.
Emily
-
July 22, 2021
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Great
No complaints
Michael
-
July 16, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
good
Installer Dan was Great
Mark
-
July 16, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
ac unit
there was no control Pad available , not in stock, so they set us with a temporary one so we could use the unit
Suresh
-
July 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Porfessional, no issues yet
Installers and salesmen seem very knoweldgeable. no issues which is what you want. new system so let's hope it lasts for 2o years.
Herb
-
June 29, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
User friendly
Does all my HVAC work
Hap
-
June 25, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
excellent
professional attentive excellent follow up
Charlotte
-
May 28, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
They get it done right
First, I was impressed by the very detailed estimates; that gave me my options to consider. Then the installers did a great job, and were friendly and courteous.
Robert
-
April 15, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Complete furnace replacement: A+
We were very pleased with the timely and headache\-free replacement of our failed old furnace. Thank you to everyone at Bay Furnace \& Sheet Metal!
Steve
-
March 04, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome Experience
My heater gave out Bay sent out service pro's that knew what I need. In a few days they had a new furnace and the financing that I needed! Thank you Bay
Chris
-
February 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New installation
Excellent service
Michelle
-
February 15, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding !!!
I have used Bay Furnace for years. They have always done an excellent job. This time was no exception. I didn't have heat for 5 days and they went out of their way to install a new furnace. I waited until the third day to call them because I was hoping the furnace would magically start working (it didn't !). I called in the morning and Marty came in the afternoon and explained my options. My furnace was 22 years old so I knew it was time to replace it. The next day, Paul came and showed me my options for a new furnace. He did an excellent job of explaining the differences. Then, the very next day, Justin and Besham came and installed the new furnace !! I'm amazed that everything happened in 3 days, thanks to the owner who took them off other jobs so they could do mine. I will always recommend Bay Furnace ! I guess you could say I'm a happy customer !
Beth
-
January 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Professional, Not Pushy
Would recommend them to anyone!
Debora
-
January 07, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Bay Furnace & Sheet Metal is Great!
I have been with them for years and have always been pleased, with service, reliability, and concern for the customer.
Barbara
-
December 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Bay Furnace was professional, knowledgeable, provided great service. Bay installed a new furnace for my 1600 sq ft home. I was very happy with the install work they did. Everything was installed correctly, the condensate line was run as I requested, and the workers took the time to answer all my questions and explain the work they performed.
Brendan
-
November 17, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent workmanship and installation
Norman
-
November 10, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
The best!
Knowledgeable, fast and efficient! Very happy with service and installation of equipment. Very friendly and knowledgeable
Carl
-
October 22, 2020
Verified Purchase
Expertise:
5
Service:
5
A very positive experience. Very satisfied.
From the top down, Bay is a great firm to deal with. Very polite, knowledgeable and professional.
Russ
-
October 15, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quick and Professional
Bay installed a new furnace when my 30 year old furnace finally stopped working. They quickly fit me in before the really cold weather started. The installers were professional and personable and that is why I have used Bay Furnace since 1988.
John
-
October 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Service
First time we've had a new HVAC system installed and everything from the quote to installation to follow up was excellent.
James
-
October 06, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Helpful and Knowledgable
Bay knew exactly what we needed and made sure the install was done exactly as it should be. That was a huge relief after prior experiences.
katrina
-
August 23, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Mrs. Damelio
I was, however, not happy with water coming from underneath my furnace because of a part of the furnace that should have been replaced !! It had to do with a pump that overflowed. It was replaced when I called about it flooding into my basement.
Jean
-
August 16, 2020
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Furnace and Air Conditioner installation is good however there is a problem on the rusty pipe from the furnace.
We are currently waiting for the men to come back and replace rusty pipe. Furnace and air conditioner installation is good however there is a problem on the pipe from the furnace. It is rusty and carbon monoxide will be coming out from this. It is from the furnace and is part of the chimney flue system. It seems that they are trying to nickle dime us for one pipe. We're very upset about this. Bob and Cathy Springer
Robert
-
August 11, 2020
Verified Purchase
Great, professional service!
Bay Heating and Cooling always provides professional, honest, reliable service. They are the only company we use for our HVAC needs.
Jennifer
-
August 10, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professionals at their Best!
The technician offered sound experience and guidance in doing what is best for us.
Brenda
-
August 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic Service
Bay Furnace was very responsive to my initial inquiry; were very thorough and knowledgeable and clearly explained which products they recommended and how my entire heating and cooling system worked. They were the only ones who took the time to thoroughly evaluate the problem I was having and made several recommendations that other providers did not. Would recommend Paul and Bay to anyone who inquires.
Dan
-
July 28, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Highly Recommend!
this is my second great experience with Bay Heating and Cooling. Great local company with excellent friendly, professional, knowledgeable, and respectful technicians.
Laural
-
July 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience
Very Professional, excellent job.
Marianne
-
July 25, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent
Matt
-
July 14, 2020
Verified Purchase
Amazing Knowledge and Unbelievable Service
76 years in business and 3rd generation family owed \- provided above average service and takes the time to explain the differences in not only equipment but the importance of making sure you have the correct duct work installed. The team at Bay is AMAZING and I would recommend them to anyone \- including my mother\-in\-law!
Jonathan
-
June 30, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and installation.
Bay HVAC installed my new furnace and A/C in less than two days. Very professional and we are very happy with our new products.
Charles
-
June 15, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Easy to deal with
My experience with Paul has always been excellent. We have bought 2 HVAC systems and the process was easy. He listened to our needs and helped us select the correct one for us.
Matt
-
June 13, 2020
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Bay Furnace really satisfied our request.
This was a big technology upgrade for us and Bay Furnace was great. They went to extra trouble to design the system correctly and the install team was great.
David
-
June 10, 2020
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Bay Furnace
Bay Furnace, led by Paul Dooney, were excellent during purchase, installation, and follow\-up visits.
Michael
-
April 15, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Extremely pleased
Competent, clean, personable, efficient.
Rita
-
March 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent and professional.
Great follow up and communication. Clean transition to the new furnace.
Lisa
-
February 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Saving Amy
My mom recommended Bay Furnace to me years ago. Their expert team fixed my old furnace a number of times while I put off replacing the unit. When the time came, I knew I wanted Carrier and Cory gave me quotes for a few different options. I'm very happy with my choice! The great team of Johnny, Jerry, and Justin removed the old unit and ALL the debris. They fabricated all the required sheet metal components, installed the furnace and a/c units and again cleaned up ALL the debris. They are all friendly, sensitive to my time and needs, and we sang along to my radio station all day. I will always call Bay furnace.
Amy
-
January 15, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fabulous Furnace Installation
Fabulous service. On\-time, courteous, cleaned\-up after the installation. Would recommend to anyone.
Jennifer
-
December 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and knowledgeable of their sevices and product
Satisfied with the service and the product.
dennis
-
December 11, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quality Service
Very pleased with the quality of service
Kevin
-
November 22, 2019
Verified Purchase
install heat/ac
great
Sherry
-
November 11, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
review
ok
John
-
October 25, 2019
Verified Purchase
Expertise:
5
Solve Problems:
5
New Furnace/AC
Service Writer and install techs were great
Karl
-
October 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very good
Very good installers.
Sharon
-
September 16, 2019
Verified Purchase
Expertise:
5
Service:
5
Professional
Installation went smoothly. Excellent service from Bay as usual.
Monica
-
August 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great job
Very professional. Would recommend to anybody who needs furnace repair or installation.
William
-
August 13, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great install
The entire experience was great. From working with the office who answered all my questions to the install team
John
-
August 13, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Caring, friendly, and professional!!!
I can not express how professional this company is. I highly recommend them for all your heating and cooling services.
Mariana
-
August 09, 2019
Verified Purchase
Expertise:
5
Service:
5
Honest, Quick, Efficient Company
Bay is an amazing company. Everyone I dealt with was extremely knowledgeable and professional. They take a lot of pride in what they do, and that's very obvious with the conversations I had. JJ is an awesome technician! He and his partner installed my new AC/furnace in about a day and a half, and it's awesome! Really good people and even better work they do.
Blake
-
August 05, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New AC Install
Fabulous!
Lynda
-
July 22, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A very good, quality experience.
Excellent sales personnel, and very good installation team.
Derrik
-
July 18, 2019
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Bay Heating and Air Conditioning
Mr. Johnson (JJ) and his assistant did an excellent job installing my new Carrier furnace and air conditioner. They were very professional in keep me informed throughout the day and answering any questions I had. My entire experience in working with Bay Heating from beginning until completion of the installation was excellent. I highly recommend Bay Heating. I?ve been a customer for many years.
Jim
-
July 17, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Happy to have cool air again!
Moved swiftly to get the job done!
Mark
-
July 09, 2019
Verified Purchase
Service:
5
Spectacular service great product!
Paul and his team did a great job! They listened to our concerns, educated us on the product, and answered any questions promptly!
Jennifer
-
June 19, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Stowe
Professional service
Paul
-
May 28, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace went out / no heat!
The complete staff was absolutely awesome!. The furnace has reached its life expectancy and was not a good move to repair. Once I told Bay I was without heat they sent Cory Basco over that early afternoon. After meeting Cory Said to me; let me call and get you additional space heaters without any hesitation. (Totally awesome). The installers did an exceptional job!. I would recommend them all day long!. Thank you Steve
Steven
-
February 11, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service in January
My old furnace stopped working, Bay came out that day and put together options. Once we chose the option that fit our needs, Bay worked us into their schedule since we did not have heat on the 1st floor. They expedited the install. A+ in customer service, installation, and providing multiple options to solve the problem.
Doug
-
January 14, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace Installation
Excellent service. Great Guys. In addition to installation, they pointed out some other potential issues that we should address. Sheet metal, ductwork and some issues with the outside air conditioning unit. They arrived on time and all went well.
Frank
-
December 13, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation
Great company to work with.
Robert
-
December 05, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Homeowner
They did a great job, quick, efficient, knowledgeable, professional. I am so glad that I choose them! 100% Great!
Judi
-
October 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Completely Impressed
Guys were patient with all my questions, showed me many options, pointed out the various features of my options, and then installed quickly and without any debris...did not know they were there. Upgraded us from a 3 ton to a 4 ton compressor after doing an air survey, and also replaced my 22\-year old aging 100,000 BTU unit with a 2\-stage super\-high efficiency unit that I can control all the zones humidity and temperature from my phone. Slick, efficient, competent, friendly folks to deal with. Recommend without hesitation \- I have been a client of theirs since early 2005 and will never go anywhere else.
Lee
-
October 01, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace Install
very happy with the product and the installation by Bay Heating
Paul
-
September 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New installation
Very professional
James
-
July 31, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Best customer service ever
Everyone at Bay Furnace is knowledgeable and professional. Customer service is second to none. Sales staff does not pressure you. They lay out the facts and let you decide.
Jim
-
July 28, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of Furnace and A/C Unit
It was all just so easy! From quote to installation! They were friendly and cleaned up when they were finished and everything worked perfect!
Denise
-
July 10, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience from Consultation to Install
Overall, an exceptional experience from consultation to install. Because I did quite a bit of research and had a handful of quotes from other companies, I knew I was making a wise choice in choosing Bay Furnace as well as a Carrier product. The comfort level in our house is much better than before and the unit is much quieter.
Ed
-
May 15, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation of new Carrier Unit
I contacted several companies for an estimate for a new HVAC system. Bay Furnace, while not the cheapest, was certainly the most responsive and thorough to any questions I had. Thorough in product knowledge, installation and warranty coverage.
Finley
-
August 13, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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