The Carrier system is in and works well. The Bill Reynolds installation team was not very good.
The Bill Reynolds installation team was friendly but unprofessional, disorganized, and slow. The installers borrowed my ladder on multiple visits instead of having their own equipment. They threw their cigarette butts in my driveway and left them there. They also parked in my neighbor's driveway for multiple hours when I had no authority to allow them on that property. They never had what they needed and left to get supplies nearly every visit. Lastly, they only worked one or two days a week over many weeks so the installation took forever even discounting the weeks in the middle that they were legitimately waiting on parts. I would buy a Carrier system again, but I would not have Bill Reynolds install it.