Professionalism Throughout
Being a Contractor myself, I am always apprehensive when I have to have something done on my own home and yet can't do it myself and have to rely on other professionals in the trades. However, for 30 years I have used Echols's for any servicing of my Heating and cooling system. ( my old system was 35 years old!!!!) I wanted to update my system and still went through the process of getting 2 more quotes besides Echols from other very well known and respected HVAC Companies. All 3 Companies were on the same page of apples to apples needs for my home. However, due to my prior confidence with Echol's, as well as my research on their BBB and Google Reviews and reading the good, bad and ugly reviews (trust me, there is no perfect Company, but you can read between the lines and see the truest integrity of a Company and a Consumer\-based on these reviews if you keep an open mind!) I was quite impressed with so many years in Business and all the Very Positive Reviews and even the ones who weren't stellar, Echol's replied and tried to make good on situations! That meant a lot! Therefore, even though Echol's was not the lowest bid, I Contracted with them anyway! I was so glad I did! The guys were amazing, very respectful of my home and our conversations based on my own trade knowledge and lack of knowledge in this instance but wanting to know enough to be understanding of this new system. They also had some issues with a faulty new Thermostat at 6:00 at night ( so ordered a new one and returned the next day with the new one and installed it!) and some PVC piping needed corrected due to an odd ben/slope that they caught on their "punch out\- final walk thru" and they corrected it immediately, so my new system would operate perfectly! Bravo Echol's! You have me as a customer for another 30 plus years hopefully!
Sabrina
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January 08, 2024