A couple of issues, but they try to make it right
We were regular happy customers of Bovio, so we decided to have them replace our HVAC system. We did have a couple of issues with installation. We really had to stay on top of them as it seemed to us that they would cut corners and hope we wouldn't notice. Our new filter box and some ductwork were put in with the trash on the pod. Luckily, we were able to catch the pod pick up guy in time and he helped us fish our new parts out of the trash. The installer said he didn't know we were supposed to get a new filter box with ductwork. This was written right on our proposal. Shouldn't he be able to recognize these parts and ask someone? Why leave them with the trash? Another problem was after asking us if we had a brick they could use (which we thought was odd) our condenser unit was left unlevel. I will say that when brought to the company's attention, both issues were resolved. However, my confidence in the workmanship is not high. I just hope there weren't any similar actions that we did not notice that will impact how the system operates in the future. Another issue we had was not really the fault of Bovio, but is very concerning to us. After the furnace was installed, the motor did not work. They quickly were able to find another new motor and install it and the furnace worked. However, now we feel as we invested a huge amount of money for a new system, but really got what we consider a refurbished model. We worry about problems down the line with the rest of the furnace. Was it dropped? Was it a bad day at the factory? We really don't want a lemon. Bovio does have a 3 year labor warranty and they also added years on the labor on the blower motor for us, which we appreciate, but we still have concerns with the whole unit. We may still have to take this up with Carrier. For right now, our unit is working fine and the company did try to make most things right.