Great experience
This was a planned replacement of existing equipment that was still functional, but clearly near the end of it's life expectancy. We had a great experience with Reidy from the very beginning. Our salesperson was very knowledgeable, took measurements of the house, and made a practical recommendation. We got 2 other quotes. One was clearly smoke and mirrors with a "big sale, limited time" that involved a more expensive brand with much more capacity than we need, and that wasn't really very much of a sale once I dug into expected prices for my area. The other was a company not as local to us, very focused on heat pumps and mini splits, and while I'm all for going green whenever possible, it just did not seem practical for our current configuration. Reidy is a small, local company and we felt very well attended to throughout the whole process. We were given a reasonable quote for a highly rated brand of equipment and not sold anything that wasn't needed. We were told exactly what to expect regarding the installation process including time to order the equipment and schedule the installation, how long to expect the installation to take, payment options, etc. Basically, there were no surprises. The installation crew was clearly knowledgeable and capable, and everything went smoothly. Our equipment is running great so far (it's only been a few months), and we are pleased with both our choice of equipment and installer.