Air Conditioner Repair & ServiceBy Bryant Heating and Air Conditioning

Drew, the salesman was helpful in explaining why I needed a new unit and how to pick what I needed. No complaints. The two men who came yesterday to install did a good job I guess, I don't really know anything about AC's. The younger one introduced himself and shook my hand which I appreciated. He mostly worked outside installing the compressor. The other gentleman was fine, but tracked in some dirt. Usually people are more careful, and didn't really clean up very well downstairs. I didn't get a new thermostat which I'm a little confused about. My heater you installed in 2021. I guess the current one is okay, but when I looked at it later, it no longer shows outside temperature which I had before. Why was this taken off? I asked if there was a manual and he said he left it downstairs. It was damp and not really a manual for owners, more for technicians. I guess I expected a little more explanation when they finished after spending $11,000 which is the most I've ever paid.

They came out same day and determined I need a new unit. They didn't pressure to up sell. They installed the new unit much quicker than I expected and had us up and running again.

a good company to work with

The service providers continued to come back until the problems I had with the unit were solved to my satisfaction.

Excellent

Friendly and fast

Great company and service

Guys did a wonderful job, quick, efficient, knowledgeable from the first call through installation they were extremely helpful and affordable.

I have used this company for many years. They havent changed their service or comment to the customer. They are always there to help.

I have used Bryant for years, for both services and purchases, and wouldn't hesitate to do so again.

everything was great. Bryant is a great provider.

They were grade A and answered all my questions They were very polite as well

Great experience, very professional and fast!

Arrived on time, diagnosed the problem, offered solutions, quickly installed both the new furnace and thermostat, and worked with me for payment. I am warm and the new furnace works well.

I am beyond impressed with the exceptional service provided by Bryant Heating and Air. When my furnace unexpectedly failed, they not only promptly replaced it but went above and beyond to ensure I had heat on the same day. Their efficiency, professionalism, and dedication to customer satisfaction were truly outstanding. I highly recommend Bryant Heating and Air for their swift and effective solutions. Thank you for keeping me warm in no time!

Fast easy worked with us well answered all our questions

The only issue I have with the dealer is, I had an Infinity Furnace that was only 11 years old. They knew all the setup I had (Infinity thermostat, whole house humidifier), and the furnace I bought was not compatible to all the accessories. I would have paid extra for another Infinity, if they told me up front. I had to contact the Thermostat maker to figure out how to turn off the artificial intelligence option that turns the furnace on, hours before the start time. They made the whole house humidifier work with the new furnace. The dealership, did give me some breaks, which was much appreciated due to putting in $1700 in parts, 2 days prior to complete furnace failure. To Carrier, to have to put 2 new furnaces in the same house over 13 years is ridiculous. This top of the line furnace lasted me only 11 years. Everyone tells me that appliances and everything is being built to only last 10 years at best. I guess Carrier feels that people just have $8000 \- $15000 to spend every 10 years on new HVAC systems. Very disappointed in Carrier as a whole. The dealership I had minor issues with.

I was pleased with the knowledge, expertise Cole and the other workers exhibited as he assessed the issues and advised us on our choices in repair or replacement. They immediately went to work once we decided that replacement was our best choice. So far our heating is working perfectly\-just as Bryant said it would.

I received excellent service from the initial phone call as well as the technicians who installed the furnace.

The installers and sales person were great.

Seamless installation and an overall more efficient unit than what I was previously was using. Great job Bryant!

I have been recommending Bryant's for nearly 10 years. They have never failed me.

Every interaction with Bryant personnel is always the same. Quick, efficient , knowledgeable, and friendly.

All the workers were great

Within 2 hrs of calling Bryant when my cooling system had failed, they were able to send a rep to look at my problem. I had dual systems and "double trouble" at the same time. The older unit needed to be replaced while the newer one needed a replacement part. The new unit was installed the next day and when the other part came in, Bryant was there to install it the same day. Phone messages were very Tommy and courteous. I had a wonderfully efficient experience and would highly recommend them.

Received a recommendation for this company through an acquaintance and so happy we did. Would definitely recommend them to anyone. Extremely knowledgeable and discussed recommendations honestly and tailored to our needs.

Excellent

The Bryant installers were knowledgeable, efficient and communicated with us throughout the entire process. Very professional team.

Excellent service and value.

Great service good workers i

My unit of 14 years was frozen up. I called first thing that morning and I got an appointment that evening to allow the unit to thaw. After inspecting my unit I was told it was at the end of its life span. I decided on which unit I wanted and signed up for financing all in the same day. My new unit was installed the very next day. Two gentlemen did the work and man they worked their butts off. I'm very happy I called this company.

Bryant Heating and Cooling are heros to us. They were able to show up and give a diagnosis of our heat pump very quickly. They were here for us when no other company could make it here. Bryant has earned a lifetime customers.

They did a great job explaining my options and the install team finished the job that day.

Orverly inflated price for a new hvac system. Requested an itemized statement but was denied. Replaced my 75000btu furnace with a 60000btu.

Same day. Talked through the process and helped weigh options. Clear and concise

Great job!

The folks at Bryant were great. They diagnosed my problem \- a frozen coil, and put in a new one the next morning. Very happy with their service.

Great company

Serviced furnace in the past

Overall very impressed with Bryants promptness, and ability to finish a job to complete satisfactori.

Hard job but they did it so far works fine

They were very professional and polite during installation. Explained everything after it was installed and made sure the area was cleaned up before leaving.

This is a super quiet system compared to our original unit that had rusted and leaked coolant after nine years.

Excellent and fast service

Solve problem immediately and showed my options to correct problem

Install went 95% well. Not enough attention paid to small details. Had to call service to correct minor problems that should not have happened in the first place.

Installers were quick to schedule, called before coming, installed without interruption

The two men who put the furnace in knew what they were doing. The new furnace was actually different from the one we had before, it was a smaller unit and had to be turned different than the one before

Kept us informed of their work, progress and equipment.

Job well done.

Great service overall! this was my 2nd time using Bryant and they never disappoint. Larry was great with the estimate and follow up questions! highly recommended.

Best customer experience of my life! Installed new A/C unit on 4th of July, amazing!!

Still waiting for balance of order. Also, have not received final signed contract. I am assuming that I will get the signed contract after the balance of the work is done.

Very nice and explaining the items.

Very satisfied

A/C great product had one at another house very satisfied

FAST \& efficient!!

I have had issues with heating and air conditioning on my upper floor of my home. Had two units to service 3 bedrooms, a loft and an air studio. Never cooled or heated one end of my home. Bryant's agent Omar solved the problem and now I have one unit to service the entire area. Solution, we now have air conditioning on that entire floor and expect we will have heat come cooler weather. It only took 36 years to find a solution.

Excellent prompt service

Happy with the service and the guys that installed were great!

Sam, our salesperson, was very nice and did not pressure me. The installers were professional, courteous, and had a can\-do attitude. Very satisfied.

My service window was 9 to noon. They came at 9:15. They worked hard all day to replace my unit and at the end of the day my house was cool. I felt they did a great job

I had an AC tune up visit on Wednesday. My AC was very low on refrigerant \& very old. My water heater also was in bad shape. I'd replaced my furnace a few months prior, but wasn't offered to replace my whole system. Mark worked with his boss to get me a discount like I had done all of this at once, which I appreciated. However, I believe Mark flipped a switch on my panel that also caused an issue a few days later (I watched Mark flip a switch on the panel Because he thought blowing speed was incorrect). I had the AC \& water heater installed on Thursday. The plumber cut his hand \& another guy had to take him to the ER. I understand things happen, but it was unfortunate because they were unable to complete the job in one day. I was ensured the AC would function though, they just needed to bring another piece to install. I was told they'd do that Friday. Never heard back Friday morning so I called and they asked me to schedule for the next week so I scheduled on Tuesday. So on Sunday I noticed that the temps were 2 or 3 degrees higher than what I had my thermostat set on. It said AC was on, but hardly any air was coming out of the vents. I shut it off \& turned it back on and watched it run upstairs for 20\-30 minutes. It actually got 1 degree warmer! So I called Bryant frustrated because I have a 37 week pregnant wife at home and can't keep my house cool \& I'm tired of having people out to the home. They schedule to have someone diagnose the issue on Monday morning. So Gary comes and discovers my coils are frozen because my blowing motor is set too low. So he gets to that panel and flips a switch like Mark did, to correct the issue. This did help once he got the ice off the coils. Tuesday morning the installers come back to finish the install. They were quick that morning. Everyone was nice, it's just frustrating that I had issues \& it took so many visits.

One small issue with exterior vent. Out of level badly.

No comment

I had central air unit installed and the team was professional clearly explaining everything and delivered what I expected

Examined my old system after a $654 electric bill. About 2 to 3 times what I expected. Old system could not be fixed and was out of date. They worked with me to convert to gas heat. We had to have gas ran to the house. The day it was ready they installed the next day. Great service and communication.

promptness and efficiency is amazing with these guys.

Had issues with another company's work that needed to be fixed and Bryant came through and earned our business. We will never go back to the other company.

Fast

They arrived on time and were very courteous and made sure all my questions were answered. Install was completed in a timely fashion.

Good experience, friendly and professional workers..

Great service

I had a strange situation in which the old Furnace had a wooden box built around it. They removed the box for free and left the basement cleaned after completion. They were also very fast and installed the furnace the day after I requested service, which was important since it was 20 degrees outside.

Our man(Jerome) was great. He was very polite, mannerly and knowledgeable. He and his helper worked very constantly until the job was completed.

Good service

Service Techs were knowledgeable and forthright about products, installation and cost.

Your service man was in my home within 1 hour of my call

Very pleased with the install and operation.

From the service tech to the installers all were polite professional and informative. They did a great job and I'm glad I chose Bryant.

The technicians that installed my heating unit did great work!

Satisfied with the work completed

Good service

I will recommend them to others.

I had a furnace tune up scheduled for the first time in my new home. It was an 18 year old furnace, and the tech was able to diagnose that the furnace was a danger \& recommended replacement. Later that day, 2 new techs came out to install my new unit. They were kind, professional, clearly knowledgeable \& did great work (and cleaned up after themselves). My only grievance is that they showed up later than scheduled, but that's not their fault. I honestly was just happy it could get done the same day so I didn't mind much.

This company is very professional. Always completes job in a timely manner. Have used them for over 20 years. Definitely would highly recommend them.

Bryant was quick to respond to my need and made it easy to replace my old carrier with a newer model.

From scheduling through install easy to work with

Came back on a recall and did an awesome job in correcting the problem.

Quick service and explained the process easily!

Denziel was awesome who initially came out to find out what was wrong. The two gentleman who installed were awesome as well. One name was Cory. Please give them Christmas bonuses!!!

The installers were awesome \& did a fantastic job!!!

Very reliable.

No comment

They were on time

I returned to the company after working with less expensive service providers who were also less capable.

Great service

Been referring to others.

During a semiannual cleaning. I needed a new furnace. They showed and told why and gave me options. I never felt pushed. They take care of my home like it is there owned

Their sales and installation team were knowledgeable and friendly. I appreciate that they have followed up with a courtesy telephone call.

I would never use Bryant ever again. I will make sure to let anyone who considers Brant to absolutely never use these people. I was suckered into thinking I needed a new replacement furnace after a man named David came out and stayed at my house for two hours doing a inspection on m current Trane X80 unit. He said I needed a new furnace so I bought one and paid over 6K for it. They came the next day and installed the new Carrier Infinity furnace with smart remote. The installers had no idea how to explain to me how the smart remote works. After they left the issues begin. The unit would not cut off unless I manually did it from the remote. Also the AC was not working. I called Bryant and they sent a man out who reset the thermostat. The next day it was warm and I wanted to use my AC. The AC was not coming on. I called Bryant again. They sent David back out here and he informs me that the AC was not wired correctly to the new unit. The next night it was going to be cold outside, so I needed to use the furnace. I was using the smart remote that I had to manually set because this smart remote was not working with any of my phones tablets etc. The heat came on about 5PM and would NOT shut off. It ran consistently and would not shut off with the thermostat in auto mode. Even when I tried to shut it off at the thermostat, it still would not shut off. So I called Bryant again. They sent out another guy named Allen Spalding. Allen did multiple test and informed me that he thought the thermostat was bad. So he suggested that they replace this $750 thermostat. Allen came back to my house on 11/8 to replace the thermostat. As he was replacing the old thermostat he found that the original installers left multiple cooper wires exposed that connects to the thermostat. He said this probably shorted out the defective thermostat. Allen had to work to fix all of the faulty wiring. After he replaced the thermostat, he went to the main new Infinity unit in the basemen and found multiple issues again with the install. He found multiple exposed holes in the duct work. Allen taped up all the holes. After doing research on the Carrier smart remote I found that multiple people were experiencing the exact same issue as me. The review for the Carrier Smart remote are terrible. Also you cannot use a Nest or Honeywell Smart thermostat with this Carrier infinity system. It has to be this unreliable Carrier thermostat. This has been the worst experience I have ever had as a home owner with something like this. The Trane X80 that was originally in this house, and was replaced by Bryant with a Carrier Infinity ran like a tank for over 20 years without one issue. I wished I had gotten a second opinion and never used Bryant or never had Carrier installed in my house.

This installation replaced a In ceiling pancake unit, relocation of indoor unit requested by home owner. Original equipment outdated and needed update so a floor mounted furnace was installed and operates perfectly. Bryant heating and cooling was the only contractor that would quote the replacement after calling 4 other local contractors.

Quick, efficient work, maybe took an hour and a half.

Bryant Heating and Air has installed for me in two different homes, they are always great to work with, and responsive to any concerns.

Great service but I only hope to see them again for preventative maintenance! Thanks again

We have always been very satisfied with Bryant Heating and Air and recommend them to everyone.

I appreciate the fast turnaround on new product installation

Didn't clean mess up afterwards.

POLITE, EFFICIENT, SENT MASTER ENGINEER TO CHECK INSTALLATION.

We have purchase 2 air conditioners with 2 months for our own home and a rental property + my daughter bought a furnace \& air conditioning until in May 2020. I purchased my furnace from them about 8 years ago and they have been wonderful!

Hassle free installation, on time and very knowledgeable about the products.

They were able to do it the same day!

Great team work

Service people were nice and knowledgeable

Service Tech came out same day I called, got my Condenser unit running temporarily, The next day Installation techs came and Install whole new system in 6hrs.

Great

Service could not have been any better!

They did an excellent job. Were very knowledgeable and cleaned up everything before they left. I have been very satisfied with their service.

They were all helpful and knew how to answer our questions. They were quick to come out and install. Would recommend to any homeowner friends!

Bryant found issue, and installed new equipment the next day.

I was very happy with the service we got from Bryant and the Carrier is working great.

The price of the equipment and the time of installation is very fair. They were able to correct some issues from the original installation over 30 years ago.

Need new AC. Got it in the very same day. And this was on a Saturday. Very courteous and professional staff.

Installation team was professional \& thorough with removal \& cleanup. Also provided me all information I requested. Great service!

the initial contact explained all my options and steps to complete the process. The installation was done in a timely manner and done professionally.

Excellent job in installing heating and cooling system!

Bryant Heating and Air employees were knowledgeable and professional.

excellant service

Took 6 installers and service people from Bryant and a plumber to check gas lines for proper size for gas pressure to get 2nd stage furnace to work. Bryant kept saying gas pressure too low and gas company said it was not. Plummer said pipes were correct size according to info instructions. Finally main supervisor from Bryant came out and he got adjustments set right and he said could have been others tools. Basically I think they did not know how to adjust it.We got the furnace from them because in 2017 they replaced our A/C unit and it worked fine but when installing new furnace something was not installed right inside by furnace. Lewis from Bryant is only one that I would trust. just hope and pray that furnace does what it is supposed do.

Filter doesn't fit very good, too the filter tight. It rips to pieces trying to get it out.

They did a excellent job, and cleaned up as well.

Great job

The service techs worked all day and put in overtime to install the new furnace and AC unit. They went above and beyond the call. A very pleasant experience and the new unit works great.