Annual HVAC MaintenanceBy Zone Heating and Air LLC

Chandler and Barry were outstanding! Friendly, professional and patient especially at the end of the day when they were getting us logged on to ecobee.

On time, excellent service and informative

Amazing service. professional and fast!

Replaced my old system. Have to say Jason answered ALL my questions and some I didn't even ask. Was totally honest and up front about everything, absolutely a breath of fresh air with all the gimmicks these days. The crew were professional, polite, answered any questions I had, and would recommend these people to anyone looking for equipment and great service. After reviewing several suppliers and options I am so glad I settled with Zone/Carrier.

Great Service.

Jason was very knowledgable, answered all my questions, and was timely in providing installation of new systems.

Technicians were prompt, knowledgeable, customer focused, friendly, and answered my questions in terms I could easily understand.

Timely, reasonable and expertise

This company as a whole, and their technicians is amazing! They are very knowledgeable very helpful. I would recommend to everyone I know.

Jason and his team did a great job\-\-they dealt with a difficult supply chain challenge and provided me with a creative solution at no extra cost or time to install.

I would highly recommend this company

Great Service

The AC part of my HVAC unit quit working late on a Friday afternoon. Zone was contacted and arrived before noon on Saturday. It was determined the compressor had locked up and was beyond repair. The Carrier replacemnt unit was ordered Monday am and the unit installation began at noon on Tuesday. All things considered, this was excellent response time and the new unit is working great. I have been a customer of Zone for about 8 years at 2 different properties. They are alway prompt and efficient. Highly recommend them.

The technician who came out and installed the unit was very professional knew exactly what he was doing and he worked very hard to replace my unit and make sure it was working properly. Also had another technician to come out 2 weeks later to make sure everything was working properly and that was unexpected but greatly appreciated.

Great experience overall

Replaced my HVAC system, great product and exceptional sale/installation process. Thanks to Jason, Chandler, Song, Jake and Val with Zone Home Solutions who made it simple and easy.

Employees I've dealt with are great

From beginning with my initial call with Roderick to our Sales guy Jason, to the guys who came out and installed my unit \- top notch all the way. Friendly, professional all the way. Took time to explain things. I got Zone Home number from the Trust Dale website \- and they were the greatest!!

All employees were professional, knowledgeable, and friendly. We were very satisfied with the completion of our project. We had new Infinity VS installed in a new attic space, whereas the old unit was on a slab foundation in our foyer. Also, the outdoor unit relocated to another area location.

Great experience!

Great experience getting humidifier and air cleaner installed. Professional, on\-time, took great care within the home during the install and explained everything about maintenance of the units to me before leaving.

I can't remember meeting any installer with a better attitude. Our installer, Chandler, appeared to have the best job in the world based upon how he approached our purchase. He and his assistant were professional and wasted little time completing the task. The unit did not operate as designed and they had to remove and replace the air handler. That was done and the unit now works as it should.

Jason was great at getting us a good system as quickly as possible. Installation was a bit difficult when it came to running wire from attic to main floor thermostat. Installation took many hours and we ended up with a hole in the wall. It is fixable so everything came out fine. The new system is working well.

Thank you for providing excellent service with the insulation of our new Carrier Air\-Conditioning

Getting a new A/C unit installed was simple, quick, and the best value I found. Everyone I interacted with was polite, friendly, and professional.

I am very pleased with my new Carrier unit and with the courteous, professional and value priced installation by Zone Home Solutions. I highly recommend both Carrier and Zone Home solutions. I would use them again.

Very thorough with the install of my new HVAC system. Could t be happier with the experience. I would definitely recommend to anyone looking for a new HVAC system.

The work was done as promised, happy with the result.

The estimator was very kind and explained what we needed to replace my heating system. The installers were on time, very polite and did a good job installing in a timely manner.

Wished Techs Hadn't Thrown Gatorade Bottles In My Back Yard, Plus I Am NOT HAPPY With the Furnace Being Mounted On Styrofoam, Should Be On Concrete Blocks @ the Bottom \& Wooden Shims Underneath the Ductwork \& Furnace

Very happy with this purchase, but the real test will come this summer when the western sun comes in our Cool Screen porch. If it cools the area, it will be worth the money!! Super quiet and heats perfectly. I expect it to cool very well also. Better than the portable AC unit we had.

What a difference a professional, mindful approach makes to problem solving! After a few years of arguing with a former service provider, Jason came out listened, inspected and made his recommendations which were spot on. The installers were on time, knowledgeable, respectful of our home \- nice people! Absolutely recommend this dealer and his team \- Chandler \& Chris!

Jason and his team got me a new Carrier Performance HVAC system at a price better than their peers. I felt like I got more for my money working with Zone Home Solutions. Jason took the time to do a more thorough walk through than others who gave me quotes, and he spent time explaining all of the options available to me, from the bare minimum solution to the most expensive solution.

Very professional

I did not receive the service fee of $89!

Jason gave us excellent service quickly and was very knowledgeable

Zone Home Solutions was very professional from start to finish. Jason DeSantis/Manager walked me through the process. He and his team went over and beyond to help me get my house cool as soon as possible. He came up with solutions to cool my place until his team could start work. Fortunately, a customer postponed and they could start my job sooner. I can't tell you how many companies I talked with before I could trust that I was getting fair and Quality customer service. Communication was key for me \- and the Zone Home Solutions came through with high marks!! Highly recommend this company. Got their name from Triad book for Roswell/Alpharetta area of recommended companies for home repair.

With my previous unit being over 18 years old, the team that replaced my unit took over 12 hours to complete this task. They didn't complain, eat lunch, laid down protection for my floors and worked extremely hard. Words just can't express how appreciative I am for now having a new unit in my home, I am forever grateful for this company working hard and not getting frustrated (remained professional) the entire 12 hours of work. I highly recommend this company for any of your home needs.

Excellent overall experience.

Great experience Jason and his team did an amazing job.

The owner Jason was very knowledgeable and took the time to explain everything. His crew was on time for the installation and very polite and professional.

Great to work with

Great experience

Very pleased w all aspects of service. Sales and quote, installation and follow\-up. Well done.

A furnace and air conditioner was installed. . My furnace was being replaced so they had to remove it along with my air conditioner. They worked continuously for five to six hours until the job was completed. Friendly people. Very satisfied. I recommend Zone Home Solutions.

This is my second time we had this company install a new system. Great service and attention to detail. If you need service or new equipment, this is the place. Will be back and we are VERY happy. Carrier, we like your products............

Working with Zone Home Solutions was fantastic from the very beginning. Jason was incredibly thorough in his assessment of our existing issues, our needs, and even our desires \- much more than the other vendors I contacted who simply wanted to "swap out" the outdoor unit. The installation crew was prompt, professional, and detail oriented throughout the entire installation process even down to cleaning and vacuuming when finished each day. Best of all, our two brand new HVAC systems are operating beautifully with the temperature and air quality perfect in every room! I'm incredibly happy to have picked Zone Home Solutions to guide me through this project.

The installers were friendly and answered all my questions.

The owner came out and looked at a issue I had on his way home .which I thought was nice. He fixed my problem real fast and is such a nice man. I will use these guys always. Great service.

Flawless

Great experience with Zone!

Really great experience, the service and professionalism was stellar. Highly recommended!

All work done as discussed. Communication and timelines was perfect. Work, expertise and cleanliness was exceptional.

Very happy with the dual head ductless Carrier system install and performance. Jason is an excellent representative for both his company and for Carrier.

Jason and William were great to work with for our install. Jason was very thorough with his quote. William was very professional during the install process. Kept us informed every step of the way.

Zone did a fantastic job.

Supper. Great. And thank you

Got several quotes, and this was the best for the system we wanted and the work we needed. Jason was great about answering all of my questions. Staff showed up when they said they would and were pleasant to work with.

All representatives were very punctual, respectful and very knowledgeable of the equipment they were installing. They certainly did a great job.

Great product

Very pleased with from sales to installation to service

Jason, Joe, Charla and the rest of the folks were a pleasure to work with. The sales presentation was low pressure and very informative. Jason took a lot of time to inspect my home and then presented me with several options that he thoroughly explained. The install guys were friendly and really seemed to know their stuff as well. I couldn?t be happier about my decision to go with Zone!

From the initial diagnostics with Mac to the consultation with Jason, these guys are the real deal. In fact the initial call with the office was exceptional. Their communication by text and email keeps you completely updated. The installers were wonderful as well. They treated our home with respect as they were very clean and helpful. Highly recommend them for your needs.

We interviewed a total of five HVAC companies. Jason DeSantis with Zone Home Solutions was able to answer all of our questions and provide solutions. He provided us with 8 different options and made a second visit to walk around and discuss each option with us. We decided to fulfill our wish list all at once instead of doing the tasks one at a time which was only optional with this company. It was a big job but it is done and we are very pleased.

Zone Home Solutions earned my business (2 new AC + 1 furnace) by being professional, responsive, knowledgeable, and quick to install. HVAC equipment is expensive but Zone gave me the best prices among several dealers I contacted. Their installers did a quick and clean job and due to the quality of the Carrier products, my house has better cooling and heating than ever.

After trying numerous times to get my old builder grade HVAC unit repaired I looked toward replacing my whole HVAC system. Jason Desantis came out to my home on a Saturday to give me a quote and did outstanding work in directing me towards a unit that would optimize my energy usage and meet all my needs. Joe and William came to install the unit and did an awesome job in making sure that everything was installed and working smoothly. This company maintains professionalism while still making you feel like a part of the family. I would highly recommend this company to anyone who has any HVAC needs!

Excellent service

Zone showed up to my home promptly and diagnosed a bad compressor. They showed me the problem, and we discussed al of my options. Because of the age and inefficiency of my old unit, I decided to purchase a new unit instead of replacing the compressor. They were very knowledgeable on products and installation. They followed up quickly to teach me how it use my new thermostat and register my new equipment. My experience with Zone Home Solutions was perfect. I will use them again, and would refer them to others in need.

Bought a top\-of\-the\-line carrier HVAC. Had it installed and within two days found out that the expansion valve was faulty. Our dealer was great and solved the problem. They replaced it for free but the entire experience was frustrating. Purchasing an expensive new HVAC with a faulty manufacturer part was not what I expected. Hoping this won't be a sign of things to come.

Excellent sales process, educational and no pressure.

I had a wonderful experience working with Zone Home Solutions. They were honest, courteous, punctual, and able to work with my budget. It gives me crucial peace of mind to know that my new unit was installed by certified Carrier technicians whose work is even further backed by warranties offered through Zone Home Solutions.

Had a new a/c unit installed. Called Jason a couple of times beause it seemed the unit was not operating at max capability. He listened to what I had to say and both times came out to make a few fine tuning adjustments. He even put gauges on my older unit, which Zone had not even replaced, to ensure both units were working in unison keep my home cool. Everything seems to be working well at this point yet I have no doubt that Jason and his team would not hesitate to do whatever it takes to satisfy his customers. Thanks!

I am very satisfied with my experience. They knew a lot about the systems available and offered several financing options. Jason, our representative, gave helpful advice on which system met our needs, along with the best financing available. The installation of the system was done in a timely manner, with no troubles. I would highly recommend Zone Home Solutions to everyone I know!

My old ac was installed by the builder 10 years ago. One of the units was failing. I am retired so I had time to interview 4 installers. I chose Zone Home Solutions in Buford, GA. The salesman, Keith, did an excellent job of listening, analyzing, pricing and following up after the installation. The installer, Joe, was professional, competent and experienced. The unit is working flawlessly.

This whole team and process were great. Keith consulted and wrote up a bid that was both competitive and professional. We replaced our main AC unit so it was no small investment and they backed up their commitments with a great install and then Keith personally inspected to ensure it was all good. They turned this around at least a week more quickly than anyone else was willing to commit to. To get us up and running so fast was a big relief to us...best experience we have had since moving to Atlanta with a home service provider and will use them for our future needs. Great team and service.

I am very pleased with my new AC unit, and the service that was provided by Zone Home Solutions.

I spoke with 4 companies before deciding on Zone Home Solutions and the Carrier solution. Jason was EXTREMELY knowledgeable and thorough in his assessment of the house, including doing a Manual J before making a system recommendation. We have replaced all windows and doors in our home in addition to spray foam insulating our attic since our last system was installed and he wanted to ensure the system was properly sized. The other companies just looked at what we had and proposed a comparably sized system. This wasn't the lowest (or the highest) quote we received, however we felt that Zone was very thorough in their requirements assessment and would do a quality installation \- which they did. Any HVAC system is only going to be as good as how it is installed, and the team did a great job. In addition to a full system replacement, including a steam humidifier, he also recommended replacing all vents with high velocity vents which has helped to better balance the temperature in several of our rooms (house is a ranch on a slab). As for the Carrier components, we replaced a 2 speed Trane system. As expected, the variable speed Carrier system is much quieter and has worked extremely well so far. The technology advancements in the last 12 years have been significant, and the communicating systems and Wifi thermostats leverage technology to improve service of these systems. Time will tell how this impacts our utility costs, but based on the low speeds it has been running that would should see some savings on cooling, as well as the ability to run the Greenspeed heat pump at much lower temperatures. We have a dual fuel system, but gas is extremely expensive in this area and the less we can use the furnace the more money we save.

Professional sales presentation, quick turn around time, excellent job of installation and then a solid follow up after system had been up a few days. Couldn't ask for more.

Had two old units that needed replacing. The Zone Home Solutions manager was extremely helpful and answered all of our questions. The install was scheduled around our availability and the workers were expedient and professional. Zone Home even returned to our home to ensure quality installation and to answer any lingering questions.

Needed to replace furnace due to a heat exchanger crack. The Zone Home Solutions salesman/manager was very helpful and patient as I asked many Q's in the process of selecting the replacement unit and tstat. The installers also did a great job. I only rated at 4 stars because there has not been a need to use the furnace yet \- it has only run when tested. I really like the Cor thermostat which has controlled the existing AC well since installation.