Cool Zone Saved the Day for Sleepover Party
This was my second job with Cool Zone. Three years ago I had them come out to a rental unit I own to fix a non\-operating AC unit. They replaced the filter and got the system up and running again with only a standard visit fee. I really appreciated that they didn't take advantage of an urgent situation. Three years later, I now have used them to replace a 14 year old unit. My tenant called me on a Wednesday morning saying the AC was out. The temperature was expected to be well over 100, and my tenant is a woman with a daughter. Not to mention her daughter's sleepover party was scheduled for Friday evening! I called Dave at CoolZone that afternoon, and they were at the house the next morning. Dave and his team diagnosed the problem, and even came up with a temporary solution to get my old unit up and running the same day of their diagnostic visit (they installed temporary freon, but also said they could put in temporary units if needed). The short term fix was a complete success, so that my tenant was safe in the heat, and her daughter's sleepover party was a big success Friday evening! Financially, if there was a delay, it could have cost me hotel expenses to put them up. This could have quickly added up to $500 or more. My tenant said the team that came up was very efficient, and completely professional. She was impressed. And I am thankful for their creativity, quality and efficiency. The complete new system was installed withing three business days (plus a weekend) from my original call. The price for the Payne unit was very competitive. It was $1700 less than a quote I got from another recommended vendor for a fancier unit. They gave me credit for the initial diagnostic visit, so there was no charge for that, or for the temporary fix. All in all, a great job. Highly recommend Dave and Cool Zone.