In recognition of outstanding performance, Carrier Transicold has named W&B Service Company of Duncanville, Texas, its North America Dealer of the Year, and Marítima Dominicana (MARDOM) of Santo Domingo, Dominican Republic, its Latin America Dealer of the Year. Carrier Transicold is a part of Carrier (NYSE: CARR), a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies.
“This latest award was really exciting for our team,” said Tracey Maynor, CEO of W&B Service Company. “Although this was for Duncanville, we see it as an achievement for everyone in the company. We couldn’t win this without all of our locations working together and putting in the extra effort to provide exceptional service for our customers. Service is what it’s about – it’s in our name.”
Located near Dallas, the Duncanville dealership is one of multiple W&B Service Company dealer operations throughout Texas, Oklahoma, Arkansas and Louisiana, all of which were also recognized with Carrier Transicold’s NextLevel² Platinum Award distinction for 2019 performance. Additionally, two W&B Service Company employees received individual awards: Duncanville’s David Valdez was named Sales Manager of the Year, and Tony Cremente of W&B Service Company’s Lowell, Arkansas, dealership was named Parts Manager of the Year.
One of Carrier Transicold’s original truck and trailer refrigeration dealerships, and today one of its largest, W&B Service Company has achieved Dealer of the Year recognition eight times in the 50 years since the Carrier Transicold dealer network was formed.
Also a multi-year winner, MARDOM’s Dealer of the Year award for 2019 is its fourth in 11 years.
“MARDOM has developed an extraordinary organization focused on service, customer support and business performance,” said Jesús Estrada, region director for Mexico and Latin America, Carrier Transicold. “Year after year, MARDOM has consistently demonstrated itself to be an outstanding performer in every aspect of its operations, and most especially customer service.”
In total, Carrier Transicold recognized 55 dealerships and five individuals from the United States, Canada, Mexico, Central America and the Caribbean with 96 awards for achievements in customer satisfaction, growth, business investment and service proficiency. Among those awards, CNR Refrigeration of Hempstead, New York, was recognized with the prestigious Extra Mile award for exemplary customer service.
Other individual recognition included: North America Service Manager of the Year, which went to Charlie Brock, Sunbelt Transport Refrigeration, Tampa, Florida; Latin America Sales Manager of the Year, Urbano Enrique Sanchez Galaviz, Frio Transpeninsular, Cancun, Mexico; and Latin America Service Manager of the Year, Patricia Ramos Gil, Refrigeración Especializada para el Transporte de Occidente, Tlaquepaque, Mexico.
To learn more about Carrier Transicold products, services and dealer network visit www.transicold.carrier.com.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. Carrier Transicold is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies. For more information, visit www.transicold.carrier.com. Follow Carrier on Twitter: @SmartColdChain, on Facebook at Carrier Transicold Truck Trailer US and LinkedIn at Carrier Transicold Truck Trailer Refrigeration.
Tracey Maynor, CEO of W&B Service Company, with the Carrier Transicold North America Dealer of the Year award won by the company’s dealership in Duncanville, Texas.
Jesús López, sales manager, MARDOM, located in the Dominican Republic and winner of the Latin America Dealer of the Year award from Carrier Transicold