Smith & Keene Electric ServiceHVAC Services in Chesapeake
Smith & Keene Electric Service specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Chesapeake and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
Experience and Certifications
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Geothermal Installations
We are proud to install Carrier geothermal heat pumps, which harness earth's natural energy and consistent underground heat instead of relying on outside air like traditional heat pumps.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Smith & Keene Electric Service
Trusted HVAC Professional in Chesapeake
Leave a ReviewCarrier.com Reviews
4.7 out of 5(46 reviews)
Excellent service
My only comment would be the wait time for installation
Wiiliam
-
March 18, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Heat pump replacement
Great job!
Jason
-
January 20, 2024
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
The best experience I could've had
The installers were courteous, friendly, and professional problem solvers installing perfectly for a very old house
KEVIN
-
January 16, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding
Outstanding
Joshua
-
December 19, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
effecient and knowledgeable
contacted company, they responded next day with estimate. One week later work was completed. employees knew what they were doing and completed the job by end of day. Removed old parts, and disposed all trash. They were very courteous and efficient.
Robert
-
December 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New AC package Unit
The overall work is ok, but they did not do a quality work on the hood (the steel cover over the main ductwork that connects the unit to the house) fabrication.
Philip
-
November 26, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent company
This was a new unit for my garage/shop
Lyndia
-
November 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
i will recommend this dealer
job well
Steve
-
October 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Looks good, but heater doesn't work
Purchase my system on a Thursday, installation was done timely. However once they left the A/C worked but no heat. It's Monday and 65 degrees inside my house. Have called to get assistance to fix the problem and as of 12:00 noon Monday still no heat!
Hugh
-
October 16, 2023
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
2
WORTH IT!
The service was excellent, the technician was professional and friendly, enjoyed the install. Thank you.
Delores
-
October 04, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of existing system
I'm a repeat customer with Smith \& Keene and I've always had great service. From the administrative personnel to the salesman, repair technician, and installers, the professionalism and expertise demonstrated by all is outstanding.
Pete
-
September 26, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Go With Experience
Sales Consultant John McKinney is excellent at his job. John is knowledgeable, no pressure, friendly, smart in that he understands people and that is a gift. The 2 women in the office Erin being one of them are very good with scheduling and registering my gas package, thank you both. The installer's worked expeditiously and left my property in great condition, they were friendly and explained to me what they were doing when necessary. Steven Lane needed photos taken by John to be able to repair a vent but other than that he was very good.
Mary
-
September 19, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
I purchased a new unit.
I am so grateful for getting my new unit installed in timely manner. I am having a problem locating a source near me for replacement filters. This is my main concern at present.
Linda
-
September 12, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Highly Recommend
Great Service
Jason
-
September 09, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Knowledgeable, friendly, and made sure I was satisfied when they were finished. :-)
Rex and the young man with him (name escapes me this morning) did a terrific job. They were friendly and polite, answered any questions I had, and cleaned everything up when they finished. Great guys! Thank you so much.
Edith
-
September 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
AMAZING INSTALLATION SERVICE
I HAD TO WAIT OVER A MONTH BECAUSE OF BACK LOG THEN WHEN IT CAME IN, IT WAS DAMAGE AND HAD TO WAIT AN EXTRA FEW DAYS BUT THE INSTALLERS DID AN AMAZING JOB
Cynthia
-
August 24, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Install new 2-1/2 ton complete system
very professional installation. dealer could have communicated dates of service via email or phone call. service personnel clearly completed the installs with an eye to detail and good clean up.
Gerald
-
August 24, 2023
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
HVAC All Star
Smith \& Keene has been our HVAC contractor for 28 years. That longevity of service should attest to our satisfaction.
William
-
August 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Job!
Great job in working with unreasonable tenants.
Michael
-
August 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New unit
Very Respectfully and Professional Services
William
-
July 31, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Inital problems resolved
The inital techs were not professional: install was incorrect, minor damaged to my attic entry, and leaking unit, but when I complained another crew, Steven and Eric, were sent who were very professional and resolved the issues.
Thomas
-
July 28, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
5
Todd Dodge on the Sales team was great to work with.
Did a Great Job
Brian
-
June 29, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Wonderful Experience
Chris, Brian and Brandon were wonderful. They truly cared that things were installed and done correctly. They took there time and clean up as they went. They were respectful, since my husband and I were working from home. Truly a great crew!
Stacie
-
June 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier install
We are very pleased with our new system and the excellent service provided by Smith \& Keene.
Gene
-
June 16, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Return customer
Smith \& Keene installed this system in 1993, so when I needed an update, {probably long over due }, I called them because of the good job they did originally. I was not disappointed, they were on time, professional, and got the work done quickly. I would recommend to a friend.
Fred
-
June 07, 2023
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Top Shelf
Installation went to schedule and S\&K solved the issue of air downstairs air handler fitment without hesitation or confrontation. The units are performing beyond expectations. The house is constantly cold now!! Installation crew was professional and personable. They resolved installation issues quickly. I will recommend these units and S\&K to all.
John
-
June 07, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replace air conditioning unit
All went as promised.
Harry
-
May 04, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
conscientious people
friendly people, most competitive price
Dan
-
March 30, 2023
Verified Purchase
Expertise:
3
Service:
4
Solve Problems:
4
New HVAC System
Overall great and efficient job!!
Lee
-
March 20, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great price, quality work, easy sales process
From working with the sales person and office to schedule installation and the great HVAC technicians who did the installation, everything was professional and a competitive price. Can't go wrong with Smith and Keene
David
-
March 03, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Smith and Keene Co. Did an all around awesome job!
Technicians we're very professional, knowledgeable and respectful!
Cassandra
-
March 03, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great job
The workers were respectful and efficient
Junius
-
April 18, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Smith & Keene
Na
Deborah
-
October 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Review of installer - Smith & Keene, Chesapeake. Virginia
Before signing the contract, the salesman assured me that the installation date would undoubtedly be moved up but this never happened, thus we waited over 2 weeks for the actual installation.
Benjamin
-
April 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Heating and Cooling System Replacement
Great experience working with Smith Keene, the installation was top notch! This is the type of installation service that sets the bar above the rest!
Capres
-
February 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Smith and Keene were very efficient, professional and knowledgeable.
They gave me an excellent quote, put the unit in one day and up and running the next day...... could not me happier.
Marjorie
-
January 31, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Customer Service but New Carrier HVAC System failed within 10 days.
Smith \& Keene installed a new Carrier HVAC System on December 30, 2020 but in less than 10 days a major part failed and had to be ordered then installed which meant we were without heat for nearly a week. I had to repeatedly initiate contact and follow\-up on the status of the part. I believe the company could have done a better job of following\-up more in a more timely fashion. I also believe the company should be keeping track of equipment with high failure rates.
Ruth
-
January 28, 2021
Verified Purchase
Expertise:
5
Service:
3
Solve Problems:
4
B West
Professional from estimate to installation. Very happy with experience!
Robert
-
December 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Great customer service
Ava
-
December 08, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
good job
knowledgeable people quality installation
robert
-
February 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Best Experience Ever!!
The 3 young men who installed our new Gas Packaged Unit were very friendly \& helpful. They worked professionally and did a great job.
Teresa
-
January 06, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCELLENT!!
OUR WHOLE EXPERIENCE WITH SMITH AND KEENE WAS AS STATED, EXCELLENT. ALEX T AND HIS TEAM DID AN EXCEPTIONAL JOB AND WERE PERSONABLE. THANKS ALSO TO MR. ETZLER FOR HIS HELP. GREAT BUNCH OF FOLKS. THANKS!!
George
-
September 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New installation
Everything seems good so far
Kevin
-
August 28, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and support
Excellent as always
Daniel
-
June 12, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
32 years with Smith and Keene
32 years ago, Smith and Keene put this system into my new home. This is the first replacement of that equipment! My experience with them has been most satisfactory over the years and I will continue my association with them as long as they maintain that quality service! Dr. Ted Forte
Theodore
-
May 19, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Installer
Installed replacement HVAC in single home resident.
RICHMOND
-
October 21, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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