Knowledgeable, Responsive and Efficient
We obtained competitive bids for replacement of our two HVAC systems from four companies \- all of which represented top tier rated manufacturers. Best Services was the most responsive with respect to follow up questions/clarifications and flexibility in modifying proposals. They were also the low bidder, and ultimately the successful bidder, with systems that had smart thermostats and higher combined SEER performance ratings than those proposed by the next lowest bidder. Best Services committed to get the systems installed beginning on a Friday morning and to have the work completed by midday on Saturday. However, their installation team, lead by Spencer and Chris, was very efficient. They removed the old equipment, dealt with some installation challenges, got the new Carrier units in place, up and running, got the old equipment, packing materials \& construction debris picked up and hauled away by the end of day on Friday. Over the weekend we found that one of the thermostats wasn't working properly. I called Best Services and left a message outlining the problem and asking them to call me Monday morning. They did, came out before 10 AM, checked out the thermostat and replaced it.