Which heating and cooling system is best suited for where I live? Is my house wasting energy? And how good is my indoor air quality, anyway? Knowing all the answers would improve your family’s comfort, your utility bills and even your health. But let’s face it, you’re no HVAC expert. Fortunately, we can help.
The way we see it, you’re the world’s leading expert in what you want from a heating and cooling system. Our expertise is simply making it happen. Whether you’re after home comfort or air quality―or both―we’d be happy to recommend solutions that meet your unique needs and your budget. Now, and in the long run.
To ensure your local Carrier® expert recommends the products that make the most sense for your house, your lifestyle and any special needs for your family, be sure to let your expert know what matters most to you. Not sure? Consider these questions:
Want to get a recommendation even before setting a meeting? Take a moment to explore our interactive product finder
If you don’t know a heat pump from an evaporator coil, we assure you, you’re not alone. Here are a few questions to ask your expert that will get you up to speed in no time:
Get to know your expert by asking him or her questions like:
Three powerful words that define what it means to be recognized as a Carrier® Factory Authorized Dealer—and what you should expect from your experience as one of their customers.
Carrier Factory Authorized Dealers have earned their distinction—it's not "given" to them. And it's not about what they are, but what they've done and continue to do: they go to work and get the job done.
Factory Authorized Dealers must perform to rigorous national standards consistently and continually in order to qualify for factory endorsement. Additionally, they participate in extensive factory training on technical aspects of equipment installation, maintenance, and repair.
Factory Authorized Dealers send their sales representatives to Carrier University. Here, they learn to efficiently identify and recommend solutions that provide excellent comfort and value specific to your needs, while incorporating Carrier products that are energy efficient, reliable, quiet, and environmentally sound.
Factory Authorized Dealers adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage, and fulfilling warranty obligations in a timely manner.
Carrier Factory Authorized Dealers take pride in doing the job right...and it's this performance that we recognize. At Carrier Corporation, we know that how you ultimately feel (in your home and about the Carrier brand equipment) has a lot to do with the dealer's performance. That's why we evaluate not only how well they can take care of your home comfort system, but also how well they take care of you as a customer. You'll benefit from work that is done...
Factory Authorized Dealers employ NATE-certified technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier technology and products.
Strictly adhering to Carrier installation and service procedures, they use genuine Carrier Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.
Factory Authorized Dealers are also certified by the Environmental Protection Agency for proper refrigerant handling.
Committed to the utmost in integrity and professional service, Carrier Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier-approved customer satisfaction program.
Your Carrier Factory Authorized Dealer has met Carrier's rigid criteria and close scrutiny for the quality of their products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.
The fact that you’re either already working with—or considering working with—a Carrier Factory Authorized Dealer says that you demand superior quality and you expect excellent service. Period. Well, you’re in the right place, because so do we. Carrier Factory Authorized Dealers: Done. Right. Guaranteed.
What are Factory Authorized Parts and why should you ensure your dealer is using them when servicing your equipment?
Factory Authorized Parts are those parts that have been designed and built specifically for your Carrier equipment. These parts are the perfect fit, restoring your equipment to its original performance.
If your equipment should need a new part, when your dealer uses Factory Authorized Parts they:
Should you ever require a service call, ask your dealer to use Carrier Factory Authorized Parts.
Ever find yourself reaching for a sweater even when the heat is cranked? Or sweating your AC’s inability to keep the August heat outside? Unfortunately, the problem could hide anywhere, from insulation to a drafty door―or even an inefficient heating and cooling system.
If you feel you’re paying too much for your utility bills, it’s time to talk to your local Carrier® Energy Expert. Unlike other energy auditing companies, our knowledge goes far deeper than insulation and windows. We know the ins and outs of your air conditioner, furnace and ductwork as well. In fact, we know everything about whole-home performance, from your floorboards to your roof shingles, and every square inch in between.
The extensive high-level training our Carrier Energy Experts receive enables them to provide a Carrier 360° evaluation on your home. Using state-of-the-art home performance technology, they can ultimately help your home feel more comfortable, lower your energy bills and even improve your air quality.
Curious to learn more? Get interactive energy tips, compare your home’s energy use to similar homes across the country, debunk common energy-audit myths and, of course, find one of our in your area.
You take about 24,000 breaths every day. So it only makes sense to spend a minute or two thinking about what you’re actually breathing. After all, allergens, pollution, mold, bacteria, cleaning chemicals, smoke and more all hurt the quality of your air. But go on and take a deep breath: Our Carrier® air quality experts are here to help
And to make sure you breathe easier as well, they’ve mastered the complete line of Carrier healthy home solutions. Just as important, they know how to evaluate your home to make sure you choose the right air quality products. And of course, they will make sure everything is properly installed.
So when you use our locator to choose a Carrier expert, be sure to look for the Carrier Healthy Air Expert designation. It means he or she is a bona fide guru on a wide variety of indoor air quality topics including:
If so, be sure to ask your Carrier expert about our Infinity® air purifier. Its patented technology is uniquely designed to efficiently capture a variety of microscopic airborne particles—and actively kills airborne germs like bacteria, molds and viruses, including the viruses that likely caused the flu and colds you just went through. No other whole home air cleaning product on the market today matches the germicidal capability of our Infinity air purifier.
The President's Award, started in 2007, is Carrier's highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group. Carrier Factory Authorized Dealers who have earned this distinction in previous years will be recognized as a Past President's Award winner on the Carrier Dealer Locator.
President's Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as one of our Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President's Award winner is a company that we at Carrier Corporation recognize and hold up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance we hope all dealers will aspire to emulate.
For President's Award Dealers, it's your satisfaction—not just a sale—that counts. That's why they strive to provide personal follow-up and quick, knowledgeable solutions to your home comfort problems. They also keep ahead of the industry with specialized training. All of this makes a big difference when you have to make big decisions about your home comfort.
These are just a few of Carrier's prestigious President's Award winners. Please continue to check back here for the latest dealer spotlights.
Carrier proudly presents the 2014 President’s Award to Crystal Heating & Cooling Service, Inc. Through their professionalism and high level of customer service, Crystal Heating & Cooling Service, Inc. truly exemplifies the qualities of an outstanding contractor.
With a name like Crystal Heating & Cooling, you might expect a certain finer level of service. And you would be right.
Since 1965, Crystal Heating & Cooling has operated with one goal in mind—to provide 100% satisfaction to their customers through quality workmanship and commitment to service. It is a proud heritage Cynthia J. Friedmeyer, President of Crystal Heating & Cooling, takes seriously. Daughter to founder Laurel T. Moore, Friedmeyer draws on over 25 years of industry experience to ensure that same founding philosophy remains today. It is her experience, values and commitment to quality that continue to drive the company’s growth as recognized experts in service, problem solving and custom duct designs.
Over the years, Crystal Heating & Cooling has grown to a fleet of nearly 40 trucks servicing an area from St. Louis to Farmington—an advantage which allows the company to provide its customers the fastest response times and same day service. In addition, Crystal’s policy of hiring only the best in the business along with proper training and ample opportunities to grow within the organization makes it home to many long term employees who truly take pride in a job well done.
That’s why, for maintenance agreements, repairs, new construction, rehab/replacement for residential and commercial systems, duct cleaning, humidifiers, air cleaners, UV lights and more…the choice is Crystal clear. Crystal Heating & Cooling.
“The President’s Award is designed to encourage and recognize dealers who have continually focused on customer satisfaction,” said Chris Nelson, president, residential and commercial systems, Carrier. “This year’s winners provided superior customer satisfaction while delivering exceptional customer value and successfully representing the Carrier brand in their communities.”
Carrier proudly presents the 2014 President’s Award to Dependable Heating and Air Conditioning. Through their professionalism and high level of customer service, Dependable Heating and Air Conditioning truly exemplifies the qualities of an outstanding contractor.
Dependable Heating and Air Conditioning was founded in 1968 by Harvey Hansen. The Hansen family continues to own Dependable to the present day. The story of how the name “Dependable” was selected illustrates the Hansen’s family commitment to quality and dependability.
As the story goes, Harvey and his two original partners were discussing names for this new HVAC company they had decided to start in Vacaville, California. Helen Hansen overheard their conversation and said, “if you are going to have a company it better be dependable”. They each looked at each other and said, “that is it Dependable.” As the saying goes, the rest is history!
And what a history it has been. For the past 46 years Dependable Heating and Air Conditioning has provided heating and cooling systems to over 135,000 residents of 6 counties in Northern California. Dependable specializes in residential heating cooling systems. They are proud of the relationship they have shared with Carrier for the past 24 years.
“Dependable since 1968” is not just a tag line on all of Dependable’s trucks and advertising, it is a way of doing business. With a staff of over 70 employees Dependable continues to live by the name that was suggested by Helen over 46 years ago.
Carrier proudly presents the 2014 President’s Award to Lakeside Service Company. Through their professionalism and high level of customer service, Lakeside Service Company truly exemplifies the qualities of an outstanding contractor.
Lakeside Service Company was founded in 1983 by Tom Boylan. He began with this core belief: “Customer satisfaction always comes first.” That statement continues to drive us 30 years later. We won’t relent until every one of our customers receives world class service.
One of the ways we accomplish this is by furnishing them with nothing but the best equipment. Carrier® products set the industry standard for quality, comfort, and efficiency, making Carrier a perfect partner for Lakeside in our quest for 100% customer satisfaction. It’s much easier for Lakeside to instill confidence in customers when there is a Carrier product in the home.
In our pursuit of perfection, it has become obvious that proper installation and maintenance of HVAC equipment plays a huge role too. That is why we spend so much time and money making sure our employees are trained and certified to install, service, and maintain all types of equipment, from geothermal heat pumps to oil boilers. When customers call, we aren’t just ready, we are able to take care of them, no matter what their need.
Nobody understands the importance of proper maintenance more than our customers. That’s because at Lakeside, we make it our business to educate our customers on every feature and benefit of being part of the Lakeside family. We even developed a premium service called SAFE that includes so much more than just routine equipment maintenance…(imagine a service company who also tests smoke alarms and Carbon Monoxide detectors to make sure they are working properly!).
We train, partner, and innovate; all for the sake of our customer, because at Lakeside Service Company, customer satisfaction always comes first.
Carrier proudly presents the 2014 President’s Award to Reliant Air Conditioning. Through their professionalism and high level of customer service, Reliant Air Conditioning. truly exemplifies the qualities of an outstanding contractor.
Reliant Air Conditioning is located in the heart of the Dallas-Fort Worth Metroplex and is no stranger to awards; in 2013, they were also named the Carrier Dealer of the Year for the Southwest Region.
“Reliant was selected for this award, based not only on the numerical components, but also on the continued growth and success of the organization over the last few years,” says Jeff Stewart of Reliant. “We are truly humbled and grateful to our customers who made this possible and to our trained service professionals who consistently work hard day in, day out.”
Established in 1983, Reliant Air Conditioning serves the Dallas and Fort Worth areas. They are experts in residential projects, performing installation or routine service, utilizing factory-trained technicians.
Carrier proudly presents the 2014 President’s Award to Tempo Mechanical Services. Through their professionalism and high level of customer service, Tempo Mechanical Services truly exemplifies the qualities of an outstanding contractor.
Tempo Mechanical Services has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966.
As members of an employee-owned company, the Tempo Partners have a vested interest in building an organization whose long-term security is assured by providing the highest levels of service to all customers. We take pride in our efforts for the continuous development of Tempo Partners. Our goal is to be the premier provider of residential mechanical services for North Texas.
Over the last 10 years, Tempo has received National Residential Contractor of the Year Awards three times! The February 7, 2000 edition of the Air Conditioning Heating and Refrigeration NEWS identified Tempo as one of the 6 “Best Companies to Work For” in our industry. Tempo was also a finalist for the 2000 “Texas Award for Performance Excellence.” This statewide program is based on the criteria of the Malcolm Baldrige National Quality Award. A winner of many local awards, Tempo is also a 1996 recipient of the “National Carrier Distinguished Dealer” award, which recognized Tempo for outstanding business processes and high levels of customer satisfaction.
Tempo is supported by a loyal customer base of thousands of North Texas homeowners in addition to large national homebuilding firms. We provide mechanical services including air conditioning, heating, and plumbing maintenance and repairs to DFW and the surrounding communities.
Carrier proudly presents the 2014 President’s Award to Western Heating & Air Conditioning. Through their professionalism and high level of customer service, Western Heating & Air Conditioning. truly exemplifies the qualities of an outstanding contractor.
Established in 1967, Western Heating has been providing the Boise and Treasure Valley area with the highest level of customer service in HVAC Installation and repair and Home Comfort. Having previously received the Carrier Presidents award, Western also has been recognized by various organizations including the Better Business Bureau, Boise Metro Chamber of Commerce, Angie’s List Super Service Awards and others for dedication to excellence in customer service and business ethics.
We offer a full range of residential and commercial services, including HVAC installation and repair, thermostats and controls, home air quality products, duct cleaning and sealing, water heater service and repair, zoning, energy assessment, and central vacuum systems.
Western Heating technicians are certified by North American Technician Excellence (NATE) to ensure that at all our technicians are fully educated and their work is guaranteed. Western is also a Quality Circle Contractor; a level that less than 10% of contractors achieve. We are also the first contractor in the state of Idaho to achieve Carrier’s Energy Expert Certification.
Building a Relationship of Trust
As owner Bob Barnes, Jr. explains, “Our slogan “The Experts You Can Trust Since 1967” is more than just a tagline to us. It is our commitment to our customers to not only meet but exceed their expectations”. In order to develop a companywide culture committed to that concept, Western Heating has created its unique “Trust Certified Expert” program. Not only do all technicians undergo extensive background checks and drug testing, but they also receive the highest level of technical training and certification as well as special training in customer service. “We want to build that relationship of trust with all our customers,” Bob explains, “which means I won’t send someone to your home that I wouldn’t trust in my own home. And I’m proud that our employees have really embraced the Trust Certified Expert concept and are such great representatives of the company”.
Western Heating and Air Conditioning is proud to be a Carrier Factory Authorized Dealer and provide the quality products and superior service that Carrier represents. Chuck Keene, Regional Manager for Sigler Wholesale Distributors confirms, “Over the years, we at Sigler have been fortunate to build a strong partnership with Western Heating. They have remained a valued customer and have stayed incredibly focused on doing business using only the highest levels of integrity and ethics. Western has remained vigilant to set the standard for what Sigler defines as the ideal business partner.”