With over 90 authorized service stations throughout the Great China, Carrier Transicold China provides customers with the regions’ largest refrigerated truck and trailer service network.
Further supported by nearly 300 certified technicians from authorized service network and professional service engineers from Carrier Transicold China headquarter, our aim is to provide our customer better service.
We place great focus on technical training and spare parts supply, and we have developed our PACE (Performance Assessment & Competitive Excellence) program to ensure speed and quality of response go hand in hand.
By specifying Carrier Transicold you have acquired advanced transport refrigeration units and by combining this with our full service maintenance package you can be confident in receiving the optimum level of product support to help keep your fleet operating efficiently and effectively.
Full service agreement options allow you to decide the levels of support that are right for you.
You can choose to add or exclude items such as travel to your premises, international coverage, regulatory checks or even the service and repair of other equipment, such as temperature recorders and telematics.
Carrier Transicold China provides a variety of service contract packages which allow you to fix your costs over a specified term that’s linked to your usage profile, including equipment age and running hours.
Whether you prefer to pay monthly, quarterly or annually, we can adjust the payment cycle that best suits your needs. This coupled with the benefit of precisely knowing the fixed costs in advance will allow for better planning regardless of how much maintenance you need or when it occurs.
With full service contract, service costs are fixed for the duration of the term for a simple pre-agreed fee that covers planned maintenance, unscheduled repairs and breakdown support. This means that there are no surprises when it comes to servicing your equipment, giving you one less thing to worry about.
Arranging service and repairs can be time consuming and divert attention away from your core business. Our full service agreements take care of this for you, plus our systems and technical support mean we can save efficiently equipment administration fee for you regardless of the level of maintenance needed.
With access to the latest diagnostic software, specialist tools and technical literature, nobody understands Carrier Transicold equipment better than our service technicians. Add to our product support training from technical experts and our training center, you really are in the care of the experts.
Our personalized service agreement gives you access to our oneCALL service. Supporting you 24/7/365 our aim is to make the process as simple and efficient as possible. By calling 400-820-4909 we’ll manage your maintenance and repair from start to finish. With a large network of more than 90 service points supported by nearly 300 technicians, oneCALL ensures help is never far away.
In addition to being maintained in line with Carrier Transicold’s specifications, our full service agreement ensures your equipment benefits from genuine Carrier Performance Parts™. Designed to ensure your equipment operates at its peak in terms of performance, reliability and safety, Performance Parts can also help maintain unit re-sale value.
Whether you need breakdown support in your own country or internationally, with one call service our team is on hand to help get you back on the road as soon as possible -- 24/7/365 -- with the minimum of hassle.
Accessing our service hotline could be easy with just one number to remember 400-820-4909.
Covering over 90 service network throughout the Great China, our service hotline assistance will connect you to a specialist and can ensure you quickly get the assistance you need.
We understand how breakdowns can be disruptive for transport refrigeration operations, especially when they occur in another country, so that is why we’ll keep you informed during each key step along the way to getting back on the road. In addition to telephone updates, you also have the option of receiving live SMS, e-mail and on-line web tracker status reporting so that you can plan your business accordingly.
With access to the latest diagnostic software, specialist tools and technical literature nobody understands Carrier Transicold equipment better than our service engineers. Add to this an extensive stockholding of assured quality genuine Performance Parts and you can be sure you really are in the hands of the experts.
Carrier Transicold’s replacement parts are branded Performance Parts for a reason. Unlike alternative copies or ‘will fit’ parts they are designed and manufactured to our rigorous OEM specifications all with the aim of maximising system performance and reliability.
Having the right part in the right place at the right time is important, which is why our parts can be accessed at over 70 service points throughout China, each supported by technical resources and a logistics operation which ensures our extensive catalogue of spare parts can be accurately referenced and quickly supplied.
We recognise that as units become older and approach their replacement dates, new parts may not always be the most economical option. This is why we have developed a remanufactured line of compressors, generators, engines and micro-processors. Unlike service exchange or repaired alternatives, these are rebuilt to the original specifications and in most cases this is carried out by the original manufacturer, which means there are no compromises and is why we are able to brand them Performance Parts just like their new counterparts.
Many customers have specific challenges within their operations which is why we also offer a selection of approved accessories that can help to limit their impact and offer increased product protection.
From door switches to Datacold™ temperature monitoring devices and LED alarm displays through to anti siphon devices and electronic fuel level monitoring systems, if it has the potential to affect the cold chain we have it covered.
All accessories can be specified from new or ordered through our service network.