Choate's Air Conditioning & Heating Inc.HVAC Services in Collierville
Choate's Air Conditioning & Heating Inc. specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Collierville and the surrounding areas, we deliver reliable, certified HVAC solutions to meet your home's needs. As your local Carrier Factory Authorized Dealer, your satisfaction is our number one priority. That's why we stand behind our work with a 100% satisfaction guarantee. Equipped with NATE-certified technicians, we strive to exceed your expectations, whether performing routine maintenance or installing a new Carrier heating and cooling system.
Experience and Certifications
President's Award Winner
The Carrier President's Award is Carrier's highest dealer honor. This annual award recognizes Carrier Factory Authorized Dealers who demonstrate leadership, management, customer satisfaction, expertise, business growth, and operational excellence.
Factory Authorized Dealer
As a Carrier Factory Authorized Dealer, we have met Carrier's highest standards for superior skills, service, and we proudly offer a 100% satisfaction guaranteed.
NATE Dealer
North American Technician Excellence (NATE) is the leading certification program for HVAC technicians and is the only test supported by the entire industry. We are proud to employ NATE certified technicians.
Financing Available
We offer flexible financing options for your new Carrier product or system. With approved credit, you can enjoy convenient monthly payments, competitive interest rates, and online bill pay.
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
Geothermal Installations
We are proud to install Carrier geothermal heat pumps, which harness earth's natural energy and consistent underground heat instead of relying on outside air like traditional heat pumps.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Choate's Air Conditioning & Heating Inc.
Trusted HVAC Professional in Collierville
Leave a ReviewCarrier.com Reviews
4.83 out of 5(219 reviews)
Excellent Service
.
Jana
-
May 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New unit inside and out
Great job clean and neat crew no fuss no mess unit works great
Peter
-
May 05, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Service on 2 ton Carrier
The technician , Brandon Hall , that came out was very knowledgeable, courteous, and efficient.
Anita
-
April 09, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Don’t hire Choate’s.
The installers arrived late.They left screws and other debris all over my driveway. They left my sidewalk a muddy mess and made no effort to clean it up. They turned off the gas to install the unit and forgot to turn it back on so I had no hot water and couldn’t cook. The unit failed the electrical inspection because they used the wrong size breaker. The unit never cooled the house under 80 degrees last summer and ran all the time. The people at Choate’s told me I needed new ductwork which would cost another $7,000 in addition to the the money that I had spent on the HVAC unit. Choate’s had cleaned the ductwork earlier in the year and had never looked at it and never said new ductwork was needed. The management repeatedly treated me in a condescending manner and were never helpful. This experience with Choate’s has been the worst and most frustrating. Don’t ever hire Choate’s.
Lauren
-
April 01, 2025
Verified Purchase
Expertise:
1
Solve Problems:
1
Service:
1
Excellent Professional Service
Very professional service and installation. Very quick, clean.
Michael
-
March 30, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Excellent HVAC SYSTEM
Outstanding service team. I would recommend service for all.
Anthony
-
March 13, 2025
Verified Purchase
Quick and easy installation of a new system
The installation was quick and everything works as it should
Robert
-
March 10, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Choates
Jack Byrd and Jorge B. were great to work with. They explained everything they were doing and showed me the main features of the installation, which included additional duct work, a new drain pain and reinstallation of the drain line. They took time to explain the workings of the new system. We were very pleased with their work.
Forrest
-
February 07, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Great service
My HVAC system was pretty old (30 years) and there were small cracks in the heat exchanger. CHOATE had a fix for the exact problem, but I opted for a completely new system. The installers were courteous and professional. The job was finished in one day ... as promised ... and the new system works great.
Louise
-
January 20, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Good Experience Start to Finish
Everything went smooth and as expected. Installation team did a GREAT job.
Lee
-
December 17, 2024
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
new HVAC systems
so far
DEBRA
-
March 25, 2024
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
great service
great service
AMY
-
March 22, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Dandan
Truly phenomenal.
Debra
-
March 12, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and Good Customer Service
Great job provided. The installation of my furnace was done professionally and in a timely manner. The installers were very informative and professional.
Gloria
-
March 12, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Exceptional Customer Service
Outstanding and exceptional customer service with a wealth of knowledge
Lelia
-
February 28, 2024
Verified Purchase
Expertise:
5
Perfect
The system was put in by Choate's on Friday 1/5/2024 and so far, it's working okay.
JENNIFER
-
January 10, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good Service
Thank You for coming out so quickly.
DENISE
-
November 28, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Company
Very professional company and workers
WALTER
-
November 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Installation of new Furnaces and Air conditioners
Referred by Heather at Kiser's Flooring
JANICE
-
November 18, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very pleased with the installation
Professional and experienced workers. Very pleased with the completed job.
CLARA
-
November 17, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quality Service
Professional \& Dependable service!!
SHARON
-
November 13, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Very professional at all stages. Appreciate how quickly this was taken care of.
CYNTHIA
-
November 09, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
An Excellent Provider
We had a difficult install of our new unit. The installers were confident and worked hard.
JOHN
-
November 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choates Review DAW
Familiar with Choates from a prior business activity. First time I've used Choates for residential AC installation/maintenance. Very professional and customer\-centric. Will certainly consider Choates for future residential HVAC and plumbing projects.
DEAN
-
October 27, 2023
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Excellent experience
Choates has a well earned reputation for fast, fair, friendly service. That has always been my experience.
KEN
-
October 24, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace and a/c
Great company
LARRY
-
October 19, 2023
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Great experience!
Company kept me informed and did what they said they would do. Installers were very friendly and professional.
DORIS
-
October 16, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent job
DERRICK
-
October 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Satisfied Customer
I am very happy with the service I received from Choates with the installation of my new Carrier System. The whole team did an excellent job.
KATHY
-
October 03, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
The Best
Our go to for all things Heating and A/C
ROBERT
-
August 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Homeowner
Purchased a carrier furnace \& air conditioner since our sales advisor recommended that the total new system would function better than just to replace the Trane coil or furnace. Had problems with the insulation but a second tech came \& resolved those issues. The carrier system is loud \& it vibrates when turning it on for the 1st hour. I'm wondering if I replaced a superior unit for one not as good? Time will tell. The carrier unit (furnace \& air conditioner) is loud. It vibrates when it first gets turned on. I'm wondering if my previous Trane furnace was a superior unit.
BETTY
-
August 13, 2023
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
4
Great experience
Excellent job from A to Z. Choates addressed the problems with our previous unit and got us the proper fit for.our needs. We now have a more energy efficient, better performing system with the long term peace of mind of having support when we need it. The technicians were very professional and had answers for all the questions I had. Wouldn't change a thing
ANDREA
-
August 03, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding
Professional, friendly, respectful and understanding
MATTIE
-
July 17, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Absolutely Great
Great to deal with.
STEVE
-
July 10, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Our HVAC Purchase
Our service experience was excellent.
TERRANCE
-
July 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very pleased with Choate’s
My air works really great, the salesman explained the different units to me, and when I picked one it didn't take long at all to book it. The men that installed it was very professional and kept everything clean. The unit was installed in a timely manner, I was very pleased my daughter Megan Avery recommended this company and I will also refer this company to everyone
PATSY
-
June 30, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
First Class
All personnel wonderful reps for Choat's. Did what was promised and did it on schedule. Happy Camper—with A/C????
JIM
-
June 13, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choate’s is always professional
Choates has never let me down. All of their employees are respectable and hard working.
PATSY
-
June 09, 2023
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Person ave.
Very professional.
STACEY
-
May 03, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Thank you feeling cool
MARBLENE
-
April 24, 2023
Verified Purchase
Best system I had so far
Great system
CHRISTOPHER
-
April 13, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service
Very thorough, and professional.
MARY
-
March 29, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Yes
Job well done
OLIVETTE
-
March 22, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great installation
We have always been pleased with Choate's family plan for our routine service, so when it came time to replace our HVAC system, they were the obvious choice. The process was easy from the initial quoting to the installation. They were always on time wrapped up the installation when they said they would. We couldn't be more pleased with experience.
WILL
-
March 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience!
Both the sales process and the installation were smooth as can be.
FORD
-
January 30, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Prompt service.
Prompt service and all went well.
BRETT
-
January 09, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent.
I'm not inclined to post reviews online due to the influx of unwanted emails, but in the case of Choate's I make this exception. I've been most impressed with the quick response to requests and the follow up curtesy calls keeping me informed about scheduling and when to expect a technicians visit. The installation of my new Carrier HVAC system was a work of art, and the installers performed their duties professionally and efficiently. Of course being a replacement for an older system, and in an older home there were a few minor challenges which the installers quickly resolved. I am very happy with the new system, and only wish I had committed to it much sooner. Having used Choate's for repair of the old unit before I'm happy at this time to have included a comprehensive service plan with my recent purchase. Also being Carrier equipment I will rest comfortably knowing I have the best in the business... Thanks to all.
JAMES
-
September 15, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
PERFECTION!!!
The installation was completed in less than 6 hours, with no muss and little noise!! There was no indication of the prior system, and Michael and Christian were extremely personable and polite.
KRYSTAL
-
September 08, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Couldn't ask for a better dealer
Every single person they've had come to our home has been spot on, knowledgeable, polite and considerate, almost to a fault. Constant communication from initial planning, when they will arrive, any considerations/changes, and what they did after everything was installed. Pictures were also sent to us from throughout the process. Every interaction we've had with this company has been nothing less than stellar.
WILLIAM
-
September 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Too Hot
Thank you all for service. It feels like a snowball in here.
KATRINA
-
August 05, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Service.
Excellent Service
GLORIA
-
August 03, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic service from start to finish
Fantastic service from start to finish! Choate's truly believes in top\-notch customer service. When my AC started going out, I called six different local companies. Choate's took my issue to heart and sent Devin to my house less than two hours after the initial call. Other companies could not get there until at least the next day to five days later. We were in the middle of a horrid heatwave and there was no time to waste. We chose Choate's that day. From our salesman, Devin, to our installers, Michael and Terrance, and everyone in between, we had the most respectful and caring employees. Devin made sure we stayed cool by bringing us a loaner window unit. Michael and Terrance made sure they got our air running within a few hours of being there on the first install day. Everyone made it their business to make sure we were taken care of each day and to answer any questions we may have had. I am sure there are other great companies out there, but, because of my fantastic experience, I will remain a loyal Choate's customer!
MARY
-
July 29, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
All workers of this company was professional, hard worker's and show great integrity through out the job.
My brother\-in\-law recommended this company. I will also, recommend to my colleagues. Pass it on!
LINDA
-
July 24, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Did a great job
They did a great job
FAIN
-
July 18, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Courteous and reliable!
Service exceeded advertisements and technicians were amazing. Reputation well deserved !!!
CORNELL
-
July 08, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of Existing AC System
Choate's was very informative, and helpful to get us a replacement AC system as quickly as possible when our outdated system decided it's time was up. The team of technicians who performed our install worked hard in the summer heat to get our AC replacement \& added air return installed \& completed. The were professional in every sense and we are all around pleased with our experience.
DOUGLAS
-
July 07, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Our HVAC Purchase
The Choate's team was awesome throughout this entire process from the estimate, sale, and installation.
TERRANCE
-
July 06, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choate's/Carrier Review
Always informed, communicative, and professional, I know what I'm getting with Choate's. Only suggestion: knowing the amount of sound when the external exchanger is running would have helped as its louder than the other two units I have, by measurable degrees, which is tough on the bedroom its adjacent to..
JOHN
-
July 01, 2022
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
My experience with Choate's Air Conditioning, Heating & Pluming Services was very good.
Choate's Air Conditioning, Heating \& Pluming Services Comfort Advisor Devin did an excellence job of identified my issues with my Air and Heating unit. Choate's scheduled an appointment with me very fast and the installers were very skilled and professional. I am completely satisfied with the workmanship. Choate's was able to get my HVAC system within code. I was also impressed with Choate's FamPlan for only $24.99 per month and this is worth looking into. In my opinion this Family and Christian based company is the best. Thanks Choate's for doing a great job. My Carrier unit is so quiet and nice. It is a blessing to have such a great Air Conditioning manufacturing company right here in Collierville, TN what a treasure.
JAMES
-
June 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome as usual
Professional and beyond
KENNETH
-
June 13, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional and clean
Was very pleased with Choates
NATHAN
-
May 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Experience with Choates/HVAC
The installers were on time, professional, and knowledgeable about the system. They provided knowledge about the complete system and answered all my questions.
NORMA
-
May 25, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
They make money the old fashioned way, they earn it
Those guys are great, they showed up as promised and worked hard to get me going. Beyond that unlike other installers they did not try to sell me a new house. I am very pleased. Would not ever want to call anybody else
DETLIF
-
May 24, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great communication. System was installed quickly.
Workers were polite and responsive to my requests.
ALVIN
-
May 21, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great install!
Quick and efficient installation! New system works great.
PAUL
-
May 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Satisfied customer
The best service ever !!
CLAUDIA
-
May 16, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replaced 2 HVAC systems
Very professional from sales to installation.
KEVIN
-
May 16, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
My New Carrier Unit
Ok
ERNEST
-
April 26, 2022
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
New Heat & Air from Choates
Our community has used Choates for various projects. When it was time to consider a new HVAC, I allowed Choates to guide me.
DAVID
-
April 13, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Professional Representative
I'm still waiting on solution to one small problem
JOSEPH
-
April 13, 2022
Verified Purchase
Expertise:
4
Solve Problems:
3
great
very hard workers
PATRICK
-
April 13, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great techs make a great company
We have been with Choates for 4 years now, since having our first unit replaced. 4/5 saw our second unit replaced. The two men who showed up worked their trails off, and did a terrific job. They were finished earlier than estimated. Choates is awesome.
JOHN
-
April 06, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
great company they go above and beyond to satisfy their customers
my new condenser was damaged passably during shipping they came out the very next weekend and replace it
DON
-
April 02, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good People
Great service and installation
CHARLES
-
April 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
yes i would
they were awesome and nice.
LAURA
-
March 29, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
They Know What They Are Doing
They always send qualified people to our house. They replaced a 15 year old system and brought it all up to local codes.
TOM
-
March 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choates review of New Heat/Air system
So pleased we decided to use Choates for our new heat and air system. Their pricing was very competitive with other local companies but their professionalism during the initial consultation was above and beyond the other companies. Then their installation crew did an outstanding job of installing the equipment. We would like to thank Charles for his initial consultation and Jay and his crew for doing the install. Great Jobs Guys !!
DAVE
-
March 18, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation
Everyone did a great job! From our salesman, Josh Blase', to all of the guys who installed everything!!
AMY
-
March 09, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional as always .
courteous and professional and the job is done right the first time !
JOHN
-
March 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company!
very professional, excellent communication and workmanship.
KEVIN
-
February 24, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent sales and service team
Devin was the best, install went flawless and on time.
ROBBIE
-
February 16, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Pleased!!!
Great Company!! Very pleased!!!
LORRIE
-
February 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company and very efficient. Highly recomend.
The people at Choates are always professional and are always good at finding what the issues are that are causing a problem. Have used them many times and always recomend them to my clients. They are good people.
BARBARA
-
January 31, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
superb service
The installers were very good and disturbed the landscaping very little. Devin Rutherford was very helpful all through the decision to replace my HVAC unit and through the installing process
JOANN
-
January 24, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
We HVAC
Wonderful experience!
WADE
-
January 19, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good job!
I didn't choose the equipment, the dealer did.
DOUGLAS
-
January 17, 2022
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
2
OUTSTANDING COMPANY!
I am absolutely thrilled to have used Choates! They are consistent because each person who came in throughout the various components to install were all cut from the same cloth. Professional. Courteous. Enthusiastic. Upbeat. Motivated.
TODD
-
January 05, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choates
Excellent service. Well coordinated effort with helpful notices and friendly and knowledgeable service providers.
JEROME
-
December 31, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience
our installation team was great. They did a wonderful job.
MIRANDA
-
December 28, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Customer Satisfaction Professional
Knowledgeable about the company and the products. A+ on suggestive selling. Provided options to clients on affordability, Very Respectful, courteous. Arrived on time and provided explanations on types of services Choates provided. I signed up for the Family Plan and I hope to receive quality service on maintenance provided in the service plan. Please don't let me down.
JACQULINE
-
December 27, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good communication with the comfort specialist and a great installation
The Comfort Specialist presented 3 replacement options (Good, Better, Best) for my 20 year old system. I have about 5 years experience in the service and repair of the HVAC industry so I knew what I was listening to. The honesty in the recommendation was evident. I took the 'Best' option. Carrier has a great reputation for quality. Hey Choates, do I get a bonus for this great write up? Craig?? LOL Just kidding. Sincerely, the installation was exceptional.... I don't think we ever sealed the joints of the furnace and the plenum and the joint of the easy access \\ add on air filter box like these guys did. Nice touch with the plumber galvanized metal hanging tape securing the the vent pipe. The company went the extra mile in communicating; the crews were on time and the work was great. Recommending Choates!
LEE
-
December 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Perfect
Very impressed
LYNDA
-
December 02, 2021
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
3
Expert, courteous, trustworthy
My parents have used Choate's for many years and have always been pleased with their service. We are also very pleased.
GREG
-
December 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Service Oriented
We've happily used Choates for all our A/C and plumbing needs for quite a few years. They are prompt, courteous and honest.
JERRY
-
September 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Not what I expected
Flu hangar crooked. pad shimed with a piece of wood \[will eventally rot\], circuit breakers not checked, had problems with thermostat,left blower constantly running at low power. I removed the faceplate and it worked right. Really not what I expected for $8000.
ED
-
August 26, 2021
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
3
Great People, Service and Products
As always excellent service, products and people at Choate's
JAMES
-
August 09, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
Josh came out \& saw what I needed told me about financing \& had me set up quickly!! Very Professional,The Guys that came out to install the system were great \& fast. Nice \& courteous \& they cleaned up all their mess from my new heat/air system. I had shipped prices from other companies,but Choates beat them. I definitely would recommend them.
ROBIN
-
July 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installers
I had a very good experience. I know the attic was very hot but they very friendly and explained and answered my questions that I asked. This is a very company.
VANESSA
-
July 15, 2021
Verified Purchase
Expertise:
2
Service:
2
Solve Problems:
2
I made the best choice.
The technician, Xavier, was incredible. Once he and his co\-worker finished he took his time and explained every aspect of what he did and why, explained the new system components and how it worked. Also, went over the new thermostat. I've been using Choate's for a while and will continue to do so.
DARYL
-
July 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Impressive Customer Service
I was very impressed with the staff. I was informed through out the entire process. They were on time and professional. They covered my floors before starting and they cleaned up afterwards. They answered my questions. I have only had the unit for 1 week and it is working great. I would recommend them.
INEZ
-
July 08, 2021
Verified Purchase
Outstanding experience
I had a very good experience right from the start. To save me the cost of additional ductwork, the advisor said the new air handler/furnace could be installed in the same space as the original though it would be a tight fit. The skilled and very experienced install team took the time to size up the situation and then fit the unit smoothly into the space and made sure it would be accessible to service should a problem arise at a later point. The install team then cleaned up so thoroughly that my home may have looked better after they left than before they arrived. And all team members were on time and very polite and helpful. And when a question occurred to me a few days after the install was completed, a team member called me back immediately. I had a very positive experience and would definitely recommend Choate's to my friends.
BRETT
-
June 25, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
AC/Heater install review
The finest company ive ever had the pleasure to deal with!!
JOHN
-
June 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
3 days in and it quit working, a day later & it then quit again... so we'll see~
Just unacceptable when you pay that much $ for it not to work properly in the first week.
SHELLEY
-
June 14, 2021
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
3
New AC and Heater
Everyone was very friendly and helpful. Installation process was performed very well.
JOHN
-
June 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Stellar HVAC Company
Installation was done in a fast, efficient, and highly professional manner. I'm always pleased to work with this fine company.
FRANK
-
June 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent, Honest and Trustworthy
They were punctual, polite, and cleaned up after themselves. they even asked to borrow a broom to sweep the floor when AC unit installation was complete.
KATHLEEN
-
June 11, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choate’s does excellent work!!!
They kept their word!
SHAIJU
-
May 23, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Professional!!
Professional service from beginning to end. I would most definitely recommend Choate's to anyone who's interested in HVAC services.
CONSUELO
-
May 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Outstanding Service
Completely Professional Experience
CAROL
-
May 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Yes
Very good service
JOHN
-
May 06, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
Helped me make changes I wanted
JANE
-
April 23, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service
Great service. Josh was very helpful. Installer were very professional
ERIC
-
April 16, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great product
Great product, excellent service.
TAMIA
-
April 16, 2021
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
4
Professional
Prompt, courteous, friendly, helpful
MIKE
-
April 07, 2021
Verified Purchase
Expertise:
5
Great service
Excellent work
GERALD
-
April 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
HVAC system Replacement
I am extremely happy with my new Carrier System. Choates did a fantastic job of installation and instruction on use/operation and Maintenance of the system. So happy!!
GEORGE
-
March 23, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
HVAC System Install
Professional and Timely
GARY
-
March 17, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Quality Service Standards
Efficient technicians that went above and beyond!
LILY
-
March 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional, Customer Driven
Ratings speak for themselves.
ALFRED
-
March 06, 2021
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Amazing service and quality
Extremely professional, helpful and personal service. Great quality and price.
HARRY
-
March 05, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Zero complaints, great service!
Overall excellent experience.
CHRIS
-
March 05, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional
Very professional
CHARLES
-
February 02, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Great service
I am very pleased with the professional service I received.
MALINDA
-
January 12, 2021
Verified Purchase
Expertise:
4
Fantastic!
Excellent and fast from beginning to end \- we're toasting warm \- thank you!!!
BILLY
-
January 06, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome!
Every experience that I've had with Choates has been positive and they have treated my HVAC systems with care. I have a service plan with them and I get expedited care when needed. I highly recommend!!
ELDRIA
-
December 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good experience
The two technicians that did the installation were very knowledgeable, efficient and professional!
GEORGE
-
December 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic
Contacted a few servicers 1st when my AC went out, they told about other brands and the outrageous prices...,lastly I contacted Choates, came out the next day, told about the carrier brand, even advised I do the furnace later to save money, and in 2 days I had a new AC; decided to stick with servicer and brand for my furnace, both have earned my respect.
DARRYL
-
December 02, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good, but could have been great
Very prompt and timely on all appointments. Since my old units were not carrier products, there was some difficulty in determining what my options were and getting pricing to compare the options. Once a decision was made, service was promptly completed. My attic ladder did get damaged (a broken stair) and I was not told about it. I'll fix it, but it would have been nice to have been told, "hey, sorry, but we broke your ladder". I am still trying to get some warranty help for my old units. They don't seem interested in helping since old units weren't Carrier. There were lots of people involved from appointment schedulers to client relationship to technicians and each was good at their jobs, but getting them to be a team vs. individuals was tough.
KURT
-
November 13, 2020
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
3
Superb equipment installer.
They did a superb job
JAMES
-
October 26, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New 16 Seer System
System was literally installed in like 5 hours.
CHRIS
-
October 13, 2020
Verified Purchase
excellent
.
LISA
-
October 06, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
They were very professional. On time. Left no mess. Highly recommended
Highly recommend
SHARON
-
October 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New ac
Care about their customer and their comfort
CHARLIE
-
August 19, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Perfect
Most professional in all aspects. They are close to perfect and are willing to partner with you on anything that doesn't seem right.
BRIAN
-
August 11, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Everything done as scheduled. Systems are working well.
Our systems were replaced as scheduled will everything cleaned up at the end. We are very happy with the results.
NANCY
-
August 10, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent and friendly service and installation
We were happy with every aspect of dealing with Choates and having our Carrier system installed. The system seems to be much more effective than our old unit in cooling all parts of the house.
JENNIFER
-
August 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience
The installation went very smoothly and the new system is working extremely well.
JACKIE
-
August 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier Furnace
We have used Choates before and love their service. They are thorough and if the problem is found, make recommendations but don't hard sell. We chose the Carrier Furnace because they are manufactured here and have a very good reputation.
THOMAS
-
July 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Extremely Professional
I would Highly Recommend Choate's.
DEBRA
-
July 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
Highly regarded by a contractor that we know well!
PARKER
-
July 24, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great work
Did a great job. But didn't clean up after themselves leaving shoe covers and parts everywhere
ALLYSON
-
July 21, 2020
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Awesome
Professional, courteous and knowledgeable.
CHARLIE
-
July 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Unequaled excellence
I made the right choice with Choates!
MARK
-
July 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding
The service was Incredible from start to finish, the sales guy was honest and didn't try to sell us extra just went over what he felt in his honest opinion we needed for our house, the technicians were professional, explained things to us, did their job, cleaned up and left l. I will recommend Choates to all my friends and family
TERRI
-
July 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
professional
professional
ALLEN
-
June 30, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Experience
Very professional from start to finish.
SEAN
-
June 29, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great job by good people
Installed 3 new A/C units in our home. Guys were fantastic and did a great job over the 2 day install. Got a chance to know them for a minute and enjoyed learning about each one.
MICHAEL
-
June 25, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Professional
I WAS VERY PLEASED WITH THE SALES PERSON AND THE TWO PEOPLE WHO INSTALLED MY NEW CARRIER AIR CONDITIONER. i WOULD RECOMMEND CHOAT'S TO ANYONE.
NORMA
-
June 25, 2020
Verified Purchase
Expertise:
5
Exceeds Expectations
On time each day, Clean, corrected several additional items.
BRUCE
-
June 16, 2020
Verified Purchase
Expertise:
5
Solve Problems:
5
Review
\-
CURLIE
-
June 13, 2020
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
Difficult with scheduling but end result fantastic
Once they started install they worked relentlessly to complete the job satisfactorily!
TERRY
-
June 12, 2020
Verified Purchase
Awesome
Everyone was so helpfule and efficient.
TEHRIAN
-
June 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
They did a fantastic job; quickly and efficiently. They helped me understand things I didn't know. They cleaned up after themselves and didn't make a ton of noise.
STEPHANIE
-
June 07, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Carrier system in our rental during Covid-19
I had tried another company first which I had used for a new CH\&A in another rental, and they came out and diagnosed but didn't follow up until after I had given up and learned of Choate's from my sister. Thankfully, Choate's came right out the same day I called and started the process which also involved their construction person installing a very much needed pull\-down attic stairs for a very reasonable price. Then the next day after stairs installed, the tech came and installed the entire Carrier system. All wore masks and treated my renter with utmost respect \- so great to hear. They showed her how to set up and operate the thermostat as I was unable to be there due to borders closed. So thankful for all the professionalism and highly recommend!
PAM
-
June 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
wonderful knowledgable staff always professional
During summer event held by covington tn community
LISA
-
June 03, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fantastic!
Choates went way above and beyond! Highly recommend!
KEVIN
-
April 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Great Customer Service
Great experience. All parties involved were very professional and knowledgeable.
JOSH
-
April 23, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Casey was very knowledgeable and helpful when I was trying to determine the best unit for my needs. The technicians that did the install where superb! They were very professional and knowledgeable. I am very pleased with my purchase!
JO
-
April 20, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and Hard working
They arrived on time and worked from the moment they got there. They were courteous and efficient and left things cleaned up.
CATHERINE
-
April 16, 2020
Verified Purchase
Right on time
Right on time before my newborn grandson come home from the hospital. The service was great will use them again.
NICOLE
-
April 14, 2020
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
3
Excellent Installation and Service
The guys (Jason and Joshua) did an outstanding job making a clean installation. I am confident that the system and the installation are as good as advertised. I am a Choate's fan.
BILL
-
April 02, 2020
Verified Purchase
Expertise:
5
Service:
5
Good experience
Everyone seemed knowledgeable, honest and friendly. I would definitely recommend their services to others!
LESLIE
-
March 27, 2020
Verified Purchase
Great experience
Great heat pump system!
GEORGE
-
March 25, 2020
Verified Purchase
Excellent Service throughout the HVAC Installation Process
We appreciate how Choate's Heating \& Air worked with us throughout the process.
JOHN
-
February 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great team that finished the work according to their schedule!
I had to do a major revamp of my all of my HVAC and ducts. Choate's came out and gave me a free estimate on a Friday and followed it up with a schedule for installation that took place the following M\-F 9\-5 each day. They completed the job on time, efficiently, and we were only out of our house for one week.
TAYLOR
-
February 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent service
JO
-
February 01, 2020
Verified Purchase
The heat is on!!
The team worked quickly to get our new units installed to get our heat back. We are grateful for the professionalism of everyone.
PATTI
-
January 28, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Good service
ROBERT
-
January 20, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Nice job installing equipment and cleaning up.
We have used Choate's for years.
MARY
-
January 06, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Knowledgeable and Best customer service
Knowledgeable and Best customer service.
RAVI
-
November 26, 2019
Verified Purchase
super satisfied
They got here about 8:30 and didn't leave till after 9 and they worked hard the whole time they were here. They did a super professional job. I would recommend Choate's to anyone.
ROBERT
-
November 14, 2019
Verified Purchase
I love it
Great service
JASON
-
November 14, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Wonderful
Great
PAUL
-
October 30, 2019
Verified Purchase
COULDN’T ASK FOR A BETTER DEALER??
As someone who did a lot HVAC work years ago, I definitely know good work from shoddy work. Choate's can be awfully proud of their HVAC techs. This job involved replacing a 14 year old 10 SEER 5 ton Goodman system that was installed by the builder. I chose a Carrier Performance 16 SEER replacement system. I was extremely impressed with the quality of this Carrier equipment but even more with the QUALITY of the installation. These techs DON'T CUT CORNERS?? It was done "by the book" and my book, as well. Delighted with the installation and am already seeing a reduction in energy usage.
THOMAS
-
October 26, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent customer service
DAVID
-
October 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Knowledgeable
The installing Technicians were friendly and knowledgeable.
JOSEPH
-
October 07, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Pleasant
Be very careful of pricing with Choates. There are no set rates, HVAC installers will try to take advantage of this.
CHRIS
-
October 07, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
PROFESSIONAL IN EVERY WAY ??
Both installers were outstanding??Quality of the installation was by the book. Getting around a 20? differential which is very good. Couldn?t be more pleased??
THOMAS
-
October 02, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Dealer was good.
Dealer was good. The Carrier product however is noisy, and less than good. Compressor abnormally noisy at shut off. Would not by Carrier product again.
Larry
-
September 16, 2019
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
3
Professional and friendly
They worked well and timely.
KEN
-
September 13, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Super Professional and forthcoming with all services and specials.
Everyone I met was well versed on the product, very nice, and professional.
VICKII
-
September 12, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Professional
Very personable technicians
SANDRA
-
September 10, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Happy
I would like to say outstanding on everything which it was but 1 serious issue was not lightning waterheater \& switch was still on the on position very unhappy about that so I had to check \& clear to relight myself
DENNIS
-
September 03, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Honest
Great company and product, but I wish they had removed the old pipes or cut them off so they would not be an eye sore.
FRED
-
September 03, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
Everything was as promised
PATTI
-
September 02, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Our Carrier Dealer was most excellent!
We would recommend our dealer to family and friends.
Cindy
-
September 02, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
stress free prompt service and installation
Arrived on time. Concise and clear communications
ALAN
-
August 07, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Cooling Off
My A/C went out on a Thursday. Service Call on Friday afternoon. Sales call followed... so I could get A/C on Tuesday! The only thing.. over the weekend I saw commercials for 2 different companies that offered gift cards with purchase of Carrier A/C and furnace units. Just wish Choate's had offered Visa Gift Cards! No time to shop around when you have no A/C in Memphis!
PATTY
-
July 14, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Trying
Cor7 thermostat did not work properly woke up to Hot house at 1:00 am after a complete new system and spending over $11,600. Had to call them back out with different thermostat and now tech says no power. How can this be when it was working simist
SHERRY
-
June 25, 2019
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
3
New system
Pleased with installation. Few minor problems, fixed immediately.
CHUCK
-
June 15, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choate?s U Rock
They handled my needs above and beyond my expectations.
RITA
-
June 06, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
System works Great!
I had a new HVAC system installed for my upstairs and the installation went great. It was completed quickly and the techs were friendly. I also needed a repair on my other HVAC system but the part didn't come in when they told me it would. I emailed their service technician and they got the repair completed the next day. Both systems are running great now.
MIKE
-
May 25, 2019
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
3
Great experience
Sales representative came to my home. He did not pressure me to buy any addition products. He explained what was the best unit for my home and what the technicians will do. When the technicians came they explained what will be done during the install and if I had any questions. All the old equipment was removed and they tested both the air and heat. Both the sale rep and the installation technicians arrived at the time I received from the office. I would recommend this company to others. Thanks
DORIS
-
May 18, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Purchased complete system and from sales to install was perfect
Great experience from sales to install
CHARLIE
-
May 15, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Opinions do matter
Bought a new digital carrier system about 3 weeks ago. Just now recieved registration for unit, have called company 5 times and had 2 tech's come out after five PM and both told me they had to call carrier tech help (which close at five PM), going on one month now, still can't use the equipment as per manufacture specification. Not sure if it is a Manufacturers issue or Dealer issue?
JOHN
-
May 15, 2019
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
2
Great company
Great service and the installation went smooth with no problems.
ANTOINE
-
May 08, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
they are very good
they are a very good companyii
JOAN
-
April 30, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Fast and pleasant
Overall pleased with the service
CATHY
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April 28, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very friendly
Fast and friendly
JERRY
-
April 26, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Professional
Choates great company
TIM
-
April 26, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Effortless Installation
Installation was quick and done well. There have been no problems at all and the technicians even made a few modifications to the plan at my request. The techs installing the equipment were very polite and dependable.
MIKE
-
April 26, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
knowlegeable
professional
JOHN
-
April 25, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
install was quick and painless :) Xavier and Omar were courteous and professional
TRACY
-
April 25, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Choate?s ROCKS!!!
On time, ahead of schedule and quality install... thanks
TIM
-
April 25, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
They were efficient and their teams worked like clockwork. They were clean and respectful of my home. All were friendly and helpful. They came out twice to resolve some minor problems right after the installation.
TERESA
-
April 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Top Rating!
Went above and beyond Service!
JAMES
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April 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Customer Service
I shopped around for furnace and AC replacement and found the best solution was Choates. It was one stop shopping and great financing options available. The crew arrived on time and after showing them the layout they went straight to work removing and hauling off my 30 year old furnace \& AC unit. They had everything cleaned up and the job completed in under 8 hours! FANTASTIC!! The crew was professional and polite with every interaction. I won?t hesitate to refer them to family \& friends.
GLORIA
-
April 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
From quote to installation Choates is efficient, fast and courteous.
Installation was fast and done in one day. Installers were courteous and they cleaned any small installation debris that occurred.
DENNIS
-
February 27, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Always a good Experience
They are very knowledgeable about products
PEGGY
-
February 27, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great customer service and I like that I have a photo of the driver and technician that does the work.
Excellent workers
ANGELA
-
January 29, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Review
Air conditioning unit is not energy star which help to lower my eScore...
LILLIE
-
January 14, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
HVAC Replacement
The service was professional and courteous. Service Technicians Brook and Dean were great. They were very efficient and explained each process along the way. They also showed us worn products.
CHRISTOPHER
-
October 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier a/c install
Job well done in every aspect.
CARY
-
October 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Everything was smooth, professional and courteous
FRANCIE
-
August 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Review
Overall excellent job with installation. The price was higher than most of my other bids, but I would rather have it done correctly the first time. One concern is the technician who tried to sell me $115 thermostat for $500.
Ken
-
August 21, 2018
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
My HVAC replacement
Our air conditioning quit in mid June of 2018, I called Choates because we'd had favorable dealings in the past. The technician came out, told me the compressor had seized and it was time to replace it. A salesman came the following day, he gave us quotes on two systems; a single stage and a multi stage condenser. He explained the benefits of the multi stage over the single, my wife and I decided we wanted the multi stage condenser system. At that time the salesman told us the price of the single stage condenser system was $7300 while the multi stage system was $10,077. A day later two technicians showed up to install our new HVAC system, during the installation I asked one of the technicians if they were in fact installing a multi stage system, he got a funny look on his face but answered yes. After about 12 hours of installing we sat down to finalize everything and pay for our new system. The technician gave me the manuals for the equipment they had installed and I noticed immediately according to the manual, they had installed a single stage condenser and a multi stage furnace. I showed him the manual and he gave me a phone number and a name to contact Monday morning. On Monday morning the person I was going to call, called me. He asked what I wanted to do, keep the single stage or have them come back and install a multi stage condenser. I told him the single was working fine so we would just keep it. Next day the salesman returns to collect payment, only this time he's saying the price of the single stage is over $9000. We discussed the price change and I don't recall exactly what he said, but bottom line he was sticking with the price. My wife and I talked a while and decided we wanted to get the multi stage condenser after all. The following week two technicians show up, replaced the condenser. While they were working two or maybe three guys stopped by. After they were done one of the technicians told us that we had a circuit board that was not compatible with the multi stage condenser and that he had already called the office to make them aware of this and someone would come out the following week to replace the board. The following week as promised two technicians come out, replaced the circuit board and installed some ducting. During the initial installation, the technicians installed a Cor 7c thermostat, I had read and understood some of the manual. I asked the technician who installed the circuit board if the the thermostat needed to be reconfigured/rewired to work with the multi stage system. He pulled the cover off the thermostat looked inside and told me it was already properly configured. I don't understand how that would be possible, to my thinking if they installed a single stage condenser, why would they wire it for multi stage operation? Oh yes one more thing, the Wi\-Fi on the thermostat is not working. I called Cor's support line three times and so far they have been unable to help. The Wi\-Fi is not crucial but it is annoying to have the capability but be unable to use it
Freeman
-
July 06, 2018
Verified Purchase
Expertise:
3
Service:
2
Solve Problems:
3
heating and air conditioner install
Excellent service, very timely installation.
Minny
-
July 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Overall Excellent
Great experience from meeting the sales man Chris to the installers.
Bo
-
July 03, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Ac/furnace install
Installers were great!!!!
MICHAEL
-
June 21, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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