Courteous, professional and respectful installation crew and sales manager!
When I needed to call for service on New Year's Eve, we had a service person within one hour! He was courteous and told us that he could not do anything to help us that night, but he shut everything down and said that there would be someone coming on Tuesday for a new furnace estimate. The heat exchanger was clogged and we would need a new furnace. We met with one of the sales reps and he was very knowledgeable of all of the systems. He explained everything and drew diagrams to help us understand the installation process. By the following Monday, we had our new propane fur4nace installed and the house heated up very quickly. The workers cleaned up at the end of Monday and Tuesday. By the end of the day Tuesday, it was finished and the installers took the time to explain to our son the workings of the furnace and AC unit. The company took the service fee we paid on New Year's Eve and put it towards the purchase of the new furnace! I very seldom submit reviews, but the company is very highly recommended! I have set up yearly inspections through them so I sleep very comfortably knowing there will be a warm home when I wake each morning! The company is employee owned so I am supporting local businesses!
RICHARD
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January 11, 2024