Rogue Valley Heating and Air = Great People & Service
What a pleasant experience. We knew our A/C unit was old and needed to eventually be replaced, but with some strange noises coming from the A/C unit, we called around and got little or no response. We waiting, with fingers crossed, until the weather cooled off and called Rogue Valley Heating and Air. Every person that I talked with on the phone and who came to our home to ultimately replace our A/C and Furnace unit, was not only totally professional, but extremely nice and took the time to explain (not with a "You don't know anything" attitude like so many contractors give you) what needed to be done, and once completed, explain how to operated the thermostat. Our new Carrier units are really nice (a bit bigger with the A/C unit) and even though we haven't had the chance to use the A/C (it's almost December) our furnace warms things up faster and with much less noise than our 22 year old one. And, the new thermostat can be controlled from our cell phone, and it gives us weather reports when connecting with our home Wi\-Fi. Yeah, it's a BIG, but necessary, investment, but now we don't have to worry about having to have it replaced during a heat wave or snow storm. We are hoping that if we need help, they will come quickly and give us great service. We haven't need that yet, but have no doubts. All\-in\-All, we are totally happy!