You really ought to be more selective with your "Award Winner" dealers. This one is dishonest, I had to dispute my credit card which was very lucky because if I had paid another way I would not have had any recourse. I like Carrier, I did before I bought this system, but this dealer is one to stay away from.
Look further as they are dishonest and if you have an issue you'll wind up in court because they will tell you one thing and do another.