Knowledgeable, professional, and accommodating
I set up several appointments with reputable, and highly rated AC companies for replacing my existing AC system. Based on my research, I wanted a 4 ton 18 seer variable speed Carrier system. The persons sent by all of the companies were professional, and friendly, but Todd (Sales Manager) from Armstrong AC blew them all away. The other companies informed me that because of shipping and computer chip issues that it was highly unlikely that I would be able to get Carrier system I wanted. They also tried to push me on other name brands that I didn't want. Todd told me right away that he will do everything in his power to try and get me the system I wanted. He made no promises, but said he would try his best. He never once tried to sell me a system that I didn't want. He spent almost two hours explaining, educating, and figuring out what was the best system for my home. Walked me through the whole process. Went into the attic to check the duct system. Recommended different options for best efficiency, and air flow. Upfront on prices, and never once tried to upsell me on anything. He actually told me that I didn't need certain things that I requested, and saved me money. He called me several hours after he left, and informed me that he was able to find me the system that I wanted. He kept me updated on when he would be able to get the system, and set up an install date. I agreed to the estimate, and had the system installed the following week. His team of installers (Sam, Anthony, Fernando, \& David) were over the top professional, knowledgeable, neat, friendly, and accommodating. Todd came by several times during the install to make sure everything was going alright. After the install Todd came by to make sure everything was done as he and I discussed. He checked in several days after to make sure we were happy, and satisfied with the new System. I would recommend this company to anyone who is looking for an honest, knowledgeable, and fair priced AC system company with a professional, knowledgeable, and accommodating team of installers. Believe it or not I've yet to receive a call back on from a couple of the companies that came by for an estimate. I know I made the right choice in picking Armstrong. I would like to thank Todd and his team again for a job well done.