Great Customer Interaction
I hired Barineau to install a new unit after being conned by another company into removing my gas heating and cooling unit and replacing it with an electric one, that unknown to me was a cooling unit only. The techs, managers, and staff from Barineau were very professional and kept me informed of what was happening every step of the way. After installation, I wasn't getting the heat from the unit that I desired but Barineau promptly sent a tech out to make adjustments and now I am thrilled with how warm and cozy my home feels. I am grateful for their professionalism, integrity, honesty, and patience. After my previous experience with a heating and cooling installation, I was nervous and unsure about what I would get this time, so I asked a lot of questions and made many inquiries. Barineau really eased my anxiety about this process and the product that I was getting. My only detractor was that I was not informed about the different units and tax incentives available for the types of units specified for my home size. I would highly recommend Barineau to anyone seeking to install or replace a heating and cooling unit in their home. I had a wonderful experience with this company.
Sarah
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February 14, 2024