The need for support can arise at any time. That’s why the Carrier Service Call Center is available 24 hours a day to answer your calls and help solve any problems you may have.

To reach us, please call:

About the Carrier China Call Center

Located in Shanghai, the Carrier Service Call Center receives over 60,000 calls per year and has a greater than 96 percent call success rate. We operate with professional service representatives, an innovative information technology platform and optimized processes, from the moment we receive a call through job dispatch, real-time follow-up with customers, callback and data analysis. Strict assessments are performed at each step of the process to ensure superior job quality.

china-2017-call-center-award
china-call-center-award
Won the 2017 China Best Customer Contact Center

In fact, as a result of our commitment to superior service, the Carrier China Service Call Center received the “2017 China Best Contact Center Award” at the China Best Contact Center Annual Award Ceremony.