All returns require Return Authorization Paperwork (RMAD). You must have the following information in order to obtain an RMAD:
- Company Name
- Order Number (found on packing slip)
- Item and quantity to be returned
Please contact Carrier University with the required information.
"Print on Demand” literature cannot be returned. Returns will be accepted for stock items within 30 days from the receipt of the order for unopened and unmarked materials. CDs or DVDs which have been opened cannot be returned. Returns from outside of North America cannot be accepted. Books that have been marked or labeled with a bar code cannot be returned. Credit will be provided in the same manner in which the order was placed. Some items are subject to a 20% restocking fee (please call 800-644-5544 Option 2 to obtain this information).