Contact Us

800.644.5544 (opt. 2)



Carrier University
Bynum Training Center
PO Box 4808
Syracuse NY 13221-4808


General Information (Applies to all orders)

  • Designate shipping. Be sure to include street address—we cannot deliver to a PO Box.
  • Prices and offerings are subject to change without notice.
  • Where items are padded or packaged in quantities of 10 or 25, the minimum order is one pad or package. We cannot split packages to fill an order.
  • Ground freight is prepaid and allowed. Shipped by Federal Express.

Carrier Offices and Distributors (Domestic/International)

Purchase using Carrier Corporation standard ordering procedures – SAP (Distributors) or email (Carrier Offices) [email protected].

International Customers (Non-Carrier Companies)

We regret that international orders cannot be accepted. Please contact your local Carrier office or Distributor.

Canadian Orders (Non-Carrier Companies)

We can only accept orders that are tax-exempt. For all other orders please contact your local Carrier office or Distributor.


  • Volume Discounts – A 10% discount is applied to orders that total $1,500.00 and up.
  • We will calculate discounts when placing orders. Fill in order form using prices found on website.
  • List quantity, catalog number, description, price and extended price for each item.
  • Sales tax will be added to your order, unless you are tax exempt. If you are tax exempt please provide a tax exempt certificate.


  • Please complete Literature Order Form with all necessary information and return to Carrier University to obtain your order number and total dollar amount. You will be provided a link to our secure site to enter your credit card information. Your order will be shipped upon credit card approval. If you are tax exempt, please provide your tax exempt certificate.


All returns require Return Authorization Paperwork (RMAD). You must have the following information in order to obtain an RMAD:

  • Company Name
  • Order Number (found on packing slip)
  • Item and quantity to be returned

Please contact Carrier University with the required information.


"Print on Demand” literature cannot be returned. Returns will be accepted for stock items within 30 days from the receipt of the order for unopened and unmarked materials. CDs or DVDs which have been opened cannot be returned. Returns from outside of North America cannot be accepted. Books that have been marked or labeled with a bar code cannot be returned. Credit will be provided in the same manner in which the order was placed. Some items are subject to a 20% restocking fee (please call 800-644-5544 Option 2 to obtain this information).