Which heating and cooling system is best suited for where I live? Is my house wasting energy? And how good is my indoor air quality, anyway? Knowing all the answers would improve your family’s comfort, your utility bills and even your health. But let’s face it, you’re no HVAC expert. Fortunately, we can help.
The way we see it, you’re the world’s leading expert in what you want from a heating and cooling system. Our expertise is simply making it happen. Whether you’re after home comfort or air quality―or both―we’d be happy to recommend solutions that meet your unique needs and your budget. Now, and in the long run.
To ensure your local Carrier® expert recommends the products that make the most sense for your house, your lifestyle and any special needs for your family, be sure to let your expert know what matters most to you. Not sure? Consider these questions:
Want to get a recommendation even before setting a meeting? Take a moment to explore our interactive product finder
If you don’t know a heat pump from an evaporator coil, we assure you, you’re not alone. Here are a few questions to ask your expert that will get you up to speed in no time:
Get to know your expert by asking him or her questions like:
Three powerful words that define what it means to be recognized as a Carrier® Factory Authorized Dealer—and what you should expect from your experience as one of their customers.
Carrier Factory Authorized Dealers have earned their distinction—it's not "given" to them. And it's not about what they are, but what they've done and continue to do: they go to work and get the job done.
Factory Authorized Dealers must perform to rigorous national standards consistently and continually in order to qualify for factory endorsement. Additionally, they participate in extensive factory training on technical aspects of equipment installation, maintenance, and repair.
Factory Authorized Dealers send their sales representatives to Carrier University. Here, they learn to efficiently identify and recommend solutions that provide excellent comfort and value specific to your needs, while incorporating Carrier products that are energy efficient, reliable, quiet, and environmentally sound.
Factory Authorized Dealers adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage, and fulfilling warranty obligations in a timely manner.
Carrier Factory Authorized Dealers take pride in doing the job right...and it's this performance that we recognize. At Carrier Corporation, we know that how you ultimately feel (in your home and about the Carrier brand equipment) has a lot to do with the dealer's performance. That's why we evaluate not only how well they can take care of your home comfort system, but also how well they take care of you as a customer. You'll benefit from work that is done...
Factory Authorized Dealers employ NATE-certified technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier technology and products.
Strictly adhering to Carrier installation and service procedures, they use genuine Carrier Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.
Factory Authorized Dealers are also certified by the Environmental Protection Agency for proper refrigerant handling.
Committed to the utmost in integrity and professional service, Carrier Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier-approved customer satisfaction program.
Your Carrier Factory Authorized Dealer has met Carrier's rigid criteria and close scrutiny for the quality of their products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.
The fact that you’re either already working with—or considering working with—a Carrier Factory Authorized Dealer says that you demand superior quality and you expect excellent service. Period. Well, you’re in the right place, because so do we. Carrier Factory Authorized Dealers: Done. Right. Guaranteed.
What are Factory Authorized Parts and why should you ensure your dealer is using them when servicing your equipment?
Factory Authorized Parts are those parts that have been designed and built specifically for your Carrier equipment. These parts are the perfect fit, restoring your equipment to its original performance.
If your equipment should need a new part, when your dealer uses Factory Authorized Parts they:
Should you ever require a service call, ask your dealer to use Carrier Factory Authorized Parts.
You take about 24,000 breaths every day. So it only makes sense to spend a minute or two thinking about what you’re actually breathing. After all, allergens, pollution, mold, bacteria, cleaning chemicals, smoke and more all hurt the quality of your air. But go on and take a deep breath: Our Carrier® air quality experts are here to help
According to the EPA, the indoor levels of air pollutants are often higher than outdoor levels, sometimes as much as 100 times greater.1 What’s more, most homes have at least one air quality problem, ranging from temperature and humidity issues to particle allergens, chemical pollutants and high carbon dioxide and monoxide levels.
In just 30 minutes a Carrier trained expert can test your home’s air with the Indoor Air Analyzer to identify the invisible hazards lurking in your home. The device generates an easy-to-read report that your Carrier expert will share with you. And to make sure you breathe easier as well, they’ve mastered the complete line of Carrier healthy home solutions that will address your specific air issues and questions, including:
If so, be sure to ask your Carrier expert about our Infinity® and Performance™ air purifiers. Their patented technology is uniquely designed to efficiently capture a variety of microscopic airborne particles—and actively kills or inactivates airborne germs like bacteria, molds and viruses, including the viruses that can cause the flu and cold. No other whole home air cleaning product on the market today matches the germicidal capability of our Infinity and Performance™ air purifiers.
The President's Award, started in 2007, is Carrier's highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group. Carrier Factory Authorized Dealers who have earned this distinction in previous years will be recognized as a Past President's Award winner on the Carrier Dealer Locator.
President's Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as one of our Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President's Award winner is a company that we at Carrier Corporation recognize and hold up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance we hope all dealers will aspire to emulate.
For President's Award Dealers, it's your satisfaction—not just a sale—that counts. That's why they strive to provide personal follow-up and quick, knowledgeable solutions to your home comfort problems. They also keep ahead of the industry with specialized training. All of this makes a big difference when you have to make big decisions about your home comfort.
These are just a few of Carrier's prestigious President's Award winners. Please continue to check back here for the latest dealer spotlights.
In recognition of its commitment to quality, leadership and excellence in the heating, ventilating and air-conditioning (HVAC) industry, Pope & Sons Refrigeration Ltd. recently received the 2016 President’s Award from Carrier.
Pope & Sons Refrigeration Ltd. is a full service HVAC and commercial refrigeration contractor servicing the needs of the commercial and residential marketplaces. We provide quality workmanship with professional, dependable, and courteous service. We are dedicated to teaching and training our technicians to meet the standards of excellence we maintain for our company, and are proud of the reputation we have achieved in our industry for our work and business ethics.
We are a Carrier® Factory Authorized Dealer and have met Carrier's rigid criteria for quality, knowledge and service. We are so confident that you will be comfortable – not only with your Carrier heating and cooling products, but also with us, your Carrier Factory Authorized Dealer – that we back it up in writing with a 100% satisfaction guarantee.
The fact that you’re already considering working with a Carrier Factory Authorized Dealer says that you demand superior quality and you expect excellent service. Pope & Sons has been serving central Vancouver Island for over 40 years. We look forward to continued growth in the Mid-Island area and to serving our clients' needs for many years to come.
“This award recognizes Pope & Sons Refrigeration Ltd.’s commitment to excellence and Carrier is proud that they are ambassadors of our brand,” said Chris Nelson, president, North America HVAC Systems & Service, Carrier. “Pope & Sons Refrigeration Ltd. is a first-class Factory Authorized Dealer and is an ideal example of an outstanding company that serves not just the industry and its customers, but its community as a whole.”