Product Safety Recall


Some portions of the Site may request that a user complete a registration form. We send users who register themselves or their products via our Sites a welcoming email to confirm their registration. Registered customers may elect to receive information on products, services, announcements and special offers. Out of respect for the privacy of our users we present the option to not receive these types of communications. Users who have provided personal information on our Sites that have not opted out of receiving these communications may occasionally be contacted with product offers if they have elected to receive this information. We also may communicate with a user to provide requested services with regards to issues relating to the user’s requests, via email or phone. Users that wish to update their information may do so as explained in the “How to Contact Us or Update Your Information” section below.

A user may also have the option to register their products via the Site (product registration). Depending on which product is being registered, a user may be required to give their contact information such as name, address, email address, company name, company address, phone number, the model and serial number of the product being registered, and computer system information, such as operating system type, operating system version, and operating system language. The information required is related to the product being registered and information needed to communicate with you. BIS uses this information to provide you with enhanced levels of technical support and, unless you opt out of receiving these communications, to alert you to product updates, special offers, promotions and updated information regarding new services or programs available from BIS. BIS may request and collect optional demographic information.

A user may have the option to submit a question or concern via the Site using a customer service/contact form. The user is required to provide their name, email address, and contact information so that we can answer their question or request. Also, the customer service/contact form may be routed to our third party service provider, who assists BIS in answering customer requests from our Sites.

You may also be able to send certain content to your friends. If applicable to do so, we ask you to provide your name and your friend’s email address. We use this information to send the content to your friend.

A user may have the option to request that BIS contact them regarding how to become a dealer. The user is required to provide their name, email address and other contact information so that we can respond to their request.